--- title: Amplitude Session Replay Reviews meta_title: 'Amplitude Session Replay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 185 reviews by the users' company size, role or industry to find out how Amplitude Session Replay works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 185 scale: '5' date_modified: '2026-08-14' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Amplitude Session Replay Reviews **Vendor:** Amplitude **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.3/5.0 **Total Reviews:** 185 ## About Amplitude Session Replay Part of the Amplitude AI Analytics Platform, Amplitude Session Replay shows you real-time playback and visual analytics of user behavior in your digital product or experiences. These qualitative insights help you understand why users struggle and fix friction faster. Session Replay makes it easy for product teams, growth teams, marketing teams, or any team to unlock visual insights from their customer data: • Click directly from any chart, dashboard, or experiment to see replays of the user behavior behind the metrics. • AI summaries surface insights faster, so you don’t have to manually sift through every single session. • Heatmaps show you where users are active, while frustration and error analytics highlight pain points and broken features. • Multi-platform support lets you see users on web and mobile, without degrading performance. • Built-in privacy controls make sure all your insights are secure and compliant. And with Session Replay integrated in the rest of the Amplitude platform, its qualitative insights connect seamlessly with your quantitative data for enhanced impact. Turn feature frustration into a funnel chart, confirm experiment hypotheses, and personalize experiences with contextual insights. Plus, it lets you consolidate your tech stack. Amplitude Session Replay unlocks the full story of your customer experience—what they love, where they struggle, and why they’re doing what they’re doing. Use it to drive better engagement and fuel faster growth. ## Amplitude Session Replay Pros & Cons **What users like:** - Users value the **intuitive interface and powerful filtering** features of Amplitude Session Replay for analyzing user behavior. (61 reviews) - Users find the **ease of use** of Amplitude Session Replay enhances their analysis and usability research significantly. (38 reviews) - Users value the **integration of user behavior tracking** with Amplitude, enhancing their ability to analyze user journeys effectively. (38 reviews) - Users find **session recordings** invaluable for detecting problems and improving user experience during app journeys. (35 reviews) - Users appreciate the **powerful filtering and insights** of Amplitude Session Replay, enhancing their understanding of user behavior effectively. (26 reviews) - Users value the **integration of session replays with analytics** , enhancing their understanding of user behaviors and journeys. (23 reviews) - Easy Setup (22 reviews) - Usability (18 reviews) - Replay Functionality (13 reviews) - Tracking (13 reviews) **What users dislike:** - Users face **clunky navigation** in Amplitude Session Replay, making it tedious to analyze session data effectively. (28 reviews) - Users experience challenges with **filtering issues** , making it difficult to navigate and find relevant session information. (15 reviews) - Users experience **capture issues** with Amplitude Session Replay, including missed sessions and slow loading times for replays. (12 reviews) - Users experience **filtering issues** in Amplitude Session Replay, limiting the effectiveness of session analysis and user tracking. (12 reviews) - Users notice **data inaccuracy** , with missing user IDs and incomplete session captures complicating analysis and insights. (11 reviews) - Users frequently experience **delays** in live events reflecting and slow loading times, interrupting their workflow and efficiency. (10 reviews) - Users experience **slow session loading** that affects the overall effectiveness and details of Amplitude Session Replay. (10 reviews) - Users experience a **steep learning curve** and complexity in setup, making it challenging for new teams to adopt. (9 reviews) - Integration Difficulty (7 reviews) - Missing Features (7 reviews) ## Amplitude Session Replay Reviews ### 1. Challenging Usability, Potential Unfulfilled **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Amplitude Session Replay?** I dont like it, but if i had to pick one thing, I'd say how easy it is to share clips with colleagues **What do you dislike about Amplitude Session Replay?** I don't like it. I think it's a giant waste of time. It's very hard to go through. It's very hard to find, to search for or filter by events by name. Feels like searching a needle in a haystack. And then when I go to ask our engineers if they could make it easier, they say it's a lot of work to name events in a way that would be more intuitive for non-engineers. So in the end, I don't use it much. **What problems is Amplitude Session Replay solving and how is that benefiting you?** I WOULD LIKE TO use Amplitude Session Replay to see where users are confused, their natural flow patterns, and if they click on dead zones where interaction hasn't been included. It helps in sharing insights with coworkers. **Official Response from Amanda Brush:** > If sharing clips is the one thing that's working for you, the search experience clearly isn't. Ask Amplitude can help you search in plain language, but it depends on events having clear descriptions or business-friendly labels rather than technical ones, so it may only close part of the gap for you. Still worth trying, and sending this feedback through support.amplitude.com would help us understand how much this affects teams that don't have control over their own event setup. ### 2. Valuable Insights with Some Limitations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Amplitude Session Replay?** I like that Amplitude Session Replay allows me to see real users interacting with the website. This provides insights that are not quite trackable with analytics alone. **What do you dislike about Amplitude Session Replay?** It's really bad at capturing the full session. And all the things need to be graded out, but this has been taken too far. A lot of times, it's really difficult to get a realistic picture of somebody's journey because of how much in the buy flow needs to be hidden, which then makes it less valuable because you can't really understand the flow. The initial setup was quite difficult. It took a while to test and implement. **What problems is Amplitude Session Replay solving and how is that benefiting you?** I use Amplitude Session Replay to track what's happening through billing and see real user interactions. It helps find small usability issues not captured by error logs or analytics. **Official Response from Amanda Brush:** > Seeing real users move through the site in ways analytics alone can't show is exactly what Session Replay should be doing for you. Masking sensitive fields in a buy flow is there for good reason, but if enough of the journey ends up hidden that you can't follow the flow anymore, that's worth a second look at whether the rules are broader than they need to be. Worth raising through support.amplitude.com, they can review what's being redacted and see if it can be tightened without exposing anything sensitive. ### 3. Integrates Well, Needs Improved Filtering **Rating:** 3.0/5.0 stars **Reviewed by:** Paula M. **Reviewed Date:** January 20, 2026 **What do you like best about Amplitude Session Replay?** I like that Amplitude Session Replay is integrated with Amplitude, which allows me to filter or identify cohorts that I want to look at. It's good that it shows the mouse tracking also, and it highlights the specific events along the bottom of the bar so I can jump to different, specific parts of a user's journey or experience. **What do you dislike about Amplitude Session Replay?** I think the filtering could be a bit better. It would be good to combine it with the events triggered, to have it more integrated within dashboards. At the moment, it's a bit segregated in terms of how you can look at it. It feels like I have to explore more to find the information, instead of having driven user insights. The initial setup was relatively okay but involved some developments. It would have been nicer if it was just automatically included. **What problems is Amplitude Session Replay solving and how is that benefiting you?** I use Amplitude Session Replay to see user confusion points and behavior, providing more granularity into understanding user patterns, unlike Amplitude Events. **Official Response from Amanda Brush:** > Hi Paula, Thank you for your feedback. We like hearing that you’re using Amplitude Session Replay to understand user journeys. We hear your feedback on wanting stronger filtering, tighter integration with dashboards, and a smoother out-of-the-box setup, and these are areas we’re actively working to improve. If you’d like to review your current configuration and available options, our Support and customer success teams would be happy to walk through best practices with you. ### 4. Insightful but Needs Bug Fixes **Rating:** 3.0/5.0 stars **Reviewed by:** Lauren C. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Amplitude Session Replay?** I like being able to see where users click and what they are typing in easily. It's helpful to know how long they stay on a certain item. As a designer, this allows me to do usability research and save time. **What do you dislike about Amplitude Session Replay?** I cannot see the map on Amplitude Session Replay because of the canvas element. Our app relies on the map and I cannot solve the conversion problem when I cannot see where they are clicking. Also, the AI says that users are rage clicking but I cannot tell how and where on session replays. I just see a blank screen in that section so I cannot tell if they are actually rage clicking or just interacting with the map zooming in and out. I would rank it higher if it was perfect, but it's blank a lot of the time. **What problems is Amplitude Session Replay solving and how is that benefiting you?** I use Amplitude Session Replay to see where users get stuck and don't convert, analyze user flows for problems, and conduct usability research effectively as a designer. **Official Response from Amanda Brush:** > Thank you for taking the time to share such detailed feedback and for using Amplitude Session Replay as part of your design and usability work. It’s great to hear that being able to see where users click, what they type, and how long they stay on key elements has been helpful for your research and conversion analysis. I’m sorry for the frustration with sessions that rely on your map canvas and then appear blank in replays, especially when you’re trying to validate AI-detected rage clicks. Canvas-based components like maps can be harder to capture today, and your point about distinguishing true rage clicks from normal map interactions is really helpful for us. We’d love a quick follow-up to look at your specific implementation (how your map is rendered and which sessions are blank) so we can troubleshoot and improve capture quality. Please reach out through your Amplitude customer team or Support, and we’ll make sure your examples get in front of the Session Replay product and engineering team. ### 5. Promising Tool but Needs Better Event Filtering **Rating:** 3.0/5.0 stars **Reviewed by:** Louis M. | Senior Product Analyst **Reviewed Date:** October 28, 2025 **What do you like best about Amplitude Session Replay?** I appreciate how Amplitude Session Replay helps in troubleshooting specific issues during an A/B test by allowing us to jump into session replays to understand exactly where users are facing difficulties. This ability to visually see what occurs during user sessions is significantly more effective than simply reviewing event logs. This capability is crucial in identifying bugs that happen on a user's journey through our application, especially in scenarios where we notice significant drop-offs on specific pages, which we suspect might be due to the configuration of experiments. Therefore, having the ability to delve into session replays to attempt self-debugging offers a distinct advantage. I find the session replays themselves quite useful in these contexts, highlighting issues that might not be evident through traditional event tracking alone. **What do you dislike about Amplitude Session Replay?** I don't like how the filter for events in Amplitude Session Replay functions. It doesn't work as effectively as anticipated. For instance, even when I set filters based on certain events or funnel progression, the session recordings do not accurately reflect these settings. Instead of showing recordings of users who experienced those specific events, it provides unrelated ones. This greatly limits my ability to analyze drop-offs effectively, as I can't watch session replays for users who dropped off during a specific event. The filtering logic needs to be improved to make these functions reliable and efficient. **What problems is Amplitude Session Replay solving and how is that benefiting you?** I use Amplitude Session Replay for troubleshooting bugs during A/B tests, identifying issues in user journeys. It's beneficial to see session replays instead of just event data, helping us debug drop-offs more effectively. **Official Response from Amanda Brush:** > Hi Louis, Thank you so much for the thoughtful review! Your feedback means a lot to us here at Amplitude. We’re glad Session Replay helps you debug A/B tests faster. We’re sorry the event filtering experience hasn’t met your expectations. A few quick tips: In Funnel Analysis, replays are currently available for conversions (not drop‑offs), which can make drop‑off investigations feel off if you’re expecting direct replay links there. Try using Microscope to create a cohort of users who dropped at a specific step, then open Session Replay and filter by that cohort/events to watch the right sessions. Also ensure at least one event per session includes the [Amplitude] Session Replay ID (matching session_id/device_id). If you use server‑side or third‑party instrumentation, add it via the Standalone SDK; otherwise replays may only surface via User Sessions/User Lookup. We’d love to help tune your setup—https://support.amplitude.com/ ### 6. Horrible Support: No Help or Solutions When Issues Arise **Rating:** 2.5/5.0 stars **Reviewed by:** Admin G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Amplitude Session Replay?** When it is working (not much likely), it is cool that they put you only the parts of the session replay where there was activity, not the full time **What do you dislike about Amplitude Session Replay?** The support is horrible. I've tried to solve 2 or 3 problems and no one was able to help me, and no solution proposed, not even a videocall so I could show them my profile. **What problems is Amplitude Session Replay solving and how is that benefiting you?** Seeing how the users interact with the platform **Official Response from Amanda Brush:** > Hey there, Thank you for taking the time to share such candid feedback with us. It’s helpful to hear that, when it’s working, Session Replay helps you better understand how people interact with your platform. We’re very sorry to hear about your experience with support. Your experience is not the standard we aim for, and we’d welcome another chance to work with you directly to resolve the Session Replay issues you’ve been seeing. ### 7. Great Analytics Integration, But Pricing Could Be Better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Amplitude Session Replay?** Integration with Analytics and Experimentation. **What do you dislike about Amplitude Session Replay?** Unfortunately the price is not really competitive compared to other solutions in the market for this specific use case. **What problems is Amplitude Session Replay solving and how is that benefiting you?** Being able to observe how users actually interact with the product allows us to spot errors and address them effectively. This provides us with an additional way to gain valuable insights into how the product is being used. ### 8. Great direction but LOTS to improve. **Rating:** 2.5/5.0 stars **Reviewed by:** Natalia W. | Product Analytics Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Amplitude Session Replay?** Integration among analytics. Session Replay, Heatmaps and Analytics can become extremely powerful when connected. Because once we identify a pattern in SR or HM, in order to prioritize an improvement in that area it is necessary for product to be able to quantify the Impact (i.e. how pronounce is the issue, i.e. how many users out of total active experience the issue / use the feature) I think it's a great idea to be able to identify, for example conversion drop off on particular step and click through it to go to the segment of users to watch their recordings. If one day you implement interviews / unmoderated testing, this could be a great step to extend this journey, i.e. analytics > session replay > invite to an interview. **What do you dislike about Amplitude Session Replay?** 1. Even though we say it's one line of code to integrate - it actually requires QA and is not that out of the box. We had issues with session_replay_id and eventually got troubleshooted with Ampltd support, but it took a while. 2. Sampling - i agree with the idea, you need a leverage for monetization, but honestly a session should have an explicit description. Counting a session that is 0 seconds, or even less than 3seconds is absolute waste. You cannot tell me that it provides any value. If pre-filtering (for specific cohorts based on traits or actions) would be something for you to upsell the SR product on, you should at least provide ability to filter out sessions without any insights. Freemium offer that doesn't sell any value of the actual product does not work. You provide ability to customize the definition of a session in Amplitude, why not to connect those two? So i can stick to my actual definition and have consistent insights. 3. Integrations - you provide ex. Qualtrics integration but only based on email. I actually question this because I would not recommend using email (PII) as primary user identifier, which should not be exposed in dataLayer, and oftentimes is not available in a backend. We send all user attributes to both qualtrics and Amplitude, but still cannot utilize the native integration and need to do work around with Hightouch. 4. Filtering - your basic function to filter post recordings does not work - we have sessions that are few seconds, few hours, or certain events. it does not work which makes it uneasy to pick valuable for analysis recordings. in general Free 10k offer & 1m data retention - 10k is not competitive at all comparing to your competitors who are the pioneers - HJ, CSQ, Clarity... CSQ is 20k free now, but for extra 40$ a month and Growth package we can have up to 13m data retention - which does play a role. I don't have confidence i can get actual value from SR product right now in Amplitude to make the extra investment and record more sessions. **What problems is Amplitude Session Replay solving and how is that benefiting you?** checking for Session replays of users with low NPS - to help reserach and product teams with prioritization and ideation **Official Response from Tamara Kecman:** > Hi Natalia! Thanks for such a detailed and thoughtful review; this is exactly the kind of feedback that helps us grow. We love hearing about how you’re using Session Replay alongside heatmaps and analytics to dig deeper into user behavior. That end-to-end workflow is exactly the type of connection we want to empower. You’ve also raised important points around integration, session quality, filtering, and the freemium experience. We really appreciate the candidness. These are the kinds of insights we share directly with product, especially when they highlight real-world blockers for value and adoption. If you haven’t already, we’d love for you to drop into the Amplitude Community (https://bit.ly/cohort-community). It’s a great spot to keep sharing feedback like this, connect with others, and get updates on what we’re building. Thanks again for taking the time to share and for pushing us to do better! ### 9. It’s simply the best in its category. **Rating:** 3.0/5.0 stars **Reviewed by:** Sevval D. | Sr. Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Amplitude Session Replay?** it is easy to use and I can see every detail about user in the same page. do not need navigate to see user's detail. and also seeing every detail what users do, we don't have to conduct usability test anymore. **What do you dislike about Amplitude Session Replay?** there is no for mobile users. I would love to see mobile records too. **What problems is Amplitude Session Replay solving and how is that benefiting you?** I don't have to conduct usability tests. I watch users sessions and then understand struggling points. - [View Amplitude Session Replay pricing details and edition comparison](https://www.g2.com/products/amplitude-session-replay/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A50%3A01+-0500&secure%5Bsession_id%5D=b8235d44-777e-4563-b701-0cda59009f49&secure%5Btoken%5D=b9b3dbb629c2da3ab8f7a2e8d8baaf0610618e36f695c7ba73b87ecde84648d1&format=llm_user) ## Amplitude Session Replay Integrations - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Amplitude Feature Experimentation](https://www.g2.com/products/amplitude-feature-experimentation/reviews) - [Amplitude Web Experimentation](https://www.g2.com/products/amplitude-web-experimentation/reviews) - [Claude Code](https://www.g2.com/products/anthropic-claude-code/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [FunnelFox](https://www.g2.com/products/funnelfox-funnelfox/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) ## Amplitude Session Replay Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Visitor Information** - User Identification - Search Box **Agentic AI - Session Replay** - Cross-system Integration ## Top Amplitude Session Replay Alternatives - [PostHog](https://www.g2.com/products/posthog/reviews) - 4.5/5.0 (1,046 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - 4.6/5.0 (2,383 reviews)