I love how easy it is for us to run tests, announcements, feature nudges, and get feedback from users after they take specific actions in our app. It's made it easier than ever to communicate quickly and timely to our customers. Review collected by and hosted on G2.com.

I really wish the analytics was more robust. Since we run a lot of tests with CommandBar, we'd like to see more data on the backend, especially for nudges. Right now, you can only see your high-level analytics for nudges and cannot drill down to each individual campaign. Would also love to see more flexibility with surveys (if/then for multi-step surveys). Review collected by and hosted on G2.com.

The design and features that help our users use our app without getting in their way or looking clunky. Like many products we’ve got a lot of powerful features that are sometimes hard to figure out. This is just as true for people using us for a while and new users. CommandBar has a couple products that we’ve found useful to help our users, specifically Helphub and Copilot. Review collected by and hosted on G2.com.

Sometimes the Copilot responses can be hard to shape using just the system prompt, since the system right now uses the OpenAI APIs (with all of its limitations). Review collected by and hosted on G2.com.

I really enjoy using CommandBar’s tools to help our users get more value out of our product. The biggest observation I have about tools in this space is that being specific and personalized in the way we interact with users within our product can make a huge difference in our ability to influence them. CommandBar makes this easier than other tools I’ve found because of their intuitive targeting functionality and clean admin interface. Review collected by and hosted on G2.com.

Previewing how nudges will work for our users sometimes requires a few more steps than I’d like. The new preview flow that the team rolled out recently is a massive improvement. Review collected by and hosted on G2.com.

CommandBar gives us multiple “levers” to impact user experience. We can pick and choose the levers that are most relevant for whatever goal we are focusing on at the moment. For example, we can use nudges to drive attention towards valuable features. We can use HelpHub to get users to common support questions without having to pay a support agent to respond to them (and the typical slowness of a human-based chat). Review collected by and hosted on G2.com.

I wish there were a public API to be able to pull analytics data from CommandBar into other tools. There is a client-side SDK but not a public API as far as a I know. Review collected by and hosted on G2.com.

Self-service capabilities within the application give clients greater control and flexibility, boosting satisfaction and efficiency. With Commandbar's product tours, our team and clients can explore new features at their own pace, maximizing their understanding and adoption. Review collected by and hosted on G2.com.

A suggestion for further development: While the current analytics are helpful, I believe they could be enhanced by including functionalities like viewing specific user page views and referral URLs. This additional data would be incredibly valuable for understanding user behavior and driving platform improvements. Review collected by and hosted on G2.com.

We use CommandBar at Basedash to allow people to navigate around our product easily. It was easy to setup and customize. They docs are thorough and they support on Slack has been great. Even non-techincal people on our team can make adjustments to CommandBar from their UI.

As others have noted, the CommandBar team's customer service has been top notch. Review collected by and hosted on G2.com.

We haven't had a desire for anything more that CommandBar doesn't already offer. Hower, it would be cool to see more advanced keyboard shortcut controls. Review collected by and hosted on G2.com.

Lots of random AI products floating around. The CommandBar use case actually makes a lot of sense. Was pleased to see that there was more there than just custom chat with custom training data. Sometimes answers from chatbots are verbose, much nicer to give a user a next step that can solve their problem or just do something for them. Review collected by and hosted on G2.com.

Haven’t checked out much beyond the Copilot / AI feature and the widgets that integrate with it. The next one on my list is the in-product help center widget which is less next-gen but something I have found useful in other products. Review collected by and hosted on G2.com.

We found CommandBar via G2 and there are a lot of vendors on the grid. We evaluated many of them. Some just via the website and others put through a substantial trial, including CommandBar. CommandBar performed the best in user testing, and also scored very highly on ease of setup. As a result we chose to work with them. Review collected by and hosted on G2.com.

We use a relatively niche vendor for our success center and CommandBar did not have an out-of-the-box integration while other vendors did. Obviously this was not a deal breaker for us. Review collected by and hosted on G2.com.

I cannot say enough positive things about CommandBar!

As our product has grown more complex over time, we've developed a need for a search tool to help users navigate easily. It was easy for our engineers to integrate CommandBar into our product, and I love that it's easy for non-engineers to maintain. As a product designer, I can update the commands any time and continue improving our search without relying on engineering support.

Recently, we've also started using CommandBar's nudges to announce new features and get user feedback on those launches. Our users love learning about new features within the product, and have asked for more updates to be announced this way. People have been pleasantly surprised that we can spin up a nudge in a matter of minutes, compared to multiple hours of engineering time to create something similar in-house. Our product team has also gotten valuable feedback on what users think about the things they're launching, through ratings and free-text input. CommandBar's admin console and analytics tools are very user-friendly and have everything we need to manage these easily.

As others have previously mentioned, the small but mighty CommandBar team truly prioritizes their customers and responds to questions super quickly. As just one example, I requested a Confluence integration so that our internal help center could be accesssed from within the search bar, and had zero expectations that they would support it anytime soon. They proved me wrong by having it up and running in about a week, and even followed up to let me know. That was really remarkable. Review collected by and hosted on G2.com.

I'd like a way for users to be able to easily access nudges they may have dismissed previously and want to get back to again. Some of our users perform time-sensitive tasks and don't have the time to look at a nudge right away. There's a way to access previously dismissed nudges within the Bar, but it's not intuitive to users to look for nudges there because they view it purely as a search tool. Review collected by and hosted on G2.com.

Commandbar integration was seamless for us, most importantly the white labeling made it look like it's part of our product. It also has full functionality of everything we were looking for in a universal experience bar. Review collected by and hosted on G2.com.

Wish the questlist and nudges are a bit more prominent on the UI so they can catch the eye of the user. Review collected by and hosted on G2.com.