I think a B2B app really needs universal search to look professional. CommandBar makes is so easy and painless to add this functionality to your app along with other great features like nudges and tours. They've been an awesome partner and they are always really responsive when we reach out with questions or challenges. We use CommandBar for multiple web apps. Review collected by and hosted on G2.com.

It would be awesome if they would add some tutorials to their docs. It would be really helpful for earlier career developers on our team who could use extra guidance. Review collected by and hosted on G2.com.

Command AI becomes a core part of your product, allowing you to integrate it depeer than a traditional support chatbot. Ex: The AI Co-pilot can link you to pages or walkthroughts instead of just giving you text instructions.

It allows you to give users a 2024 experience without needing the capital or eng teams to do it. Review collected by and hosted on G2.com.

I don't think this is avoidable but getting the most out of Command AI requires a champion that can sell this to different teams: Tech, Product, Support, and Marketing. You will not get all the benefits if you don't have your full team onboardg. Review collected by and hosted on G2.com.

CommandBar makes it so much easier for our users to access knowledge and gain understanding of our product! We struggled with general 'how do I...?' support questions even with extensive and very detailed documentation. Our users either did not know about our documentation, or it wasn't convenient to bounce between the tool and the documentation site; CommandBar bridged that gap, and now our users have access to all the documentation and knowledge right there, without the need to open another tab. The AI chat is an all around favorite for our users and support team with the ability to ask a question and either receive step-by-step instructions or an informational paragraph as an answer. We also love that the AI is only based on the documentation and sources we provide, and not the entire internet of things.

The implementation was easier than expected, especially since our tool is based on Salesforce. Due to platform constraints, we've had to do a few workarounds, but nothing that CommandBar support couldn't handle and help us with. CommandBar support is hands down one of the best support teams I've ever worked with! They are always immediate with their response time (consistently less than an hour) and if the individual helping doesn’t have the answer, they either find the person who does, or works on it until it's resolved. Amazing team! Review collected by and hosted on G2.com.

There is a bit of a learning curve and a ton of small features that have big impacts on the end user experience. We’ve had CommandBar installed for 6+ months, and as the primary Admin, I’m still discovering features and functionalities I didn’t know about. Review collected by and hosted on G2.com.

CommandBar’s chat product is really reliable and we consider it a trusted teammate! One of the things we're really loving is the new auditing and shaping tools the team has introduced. The Xray feature, in particular, has been a game-changer, making it so much easier for us to understand where a response comes from and spot areas where our documentation could use a little extra love. Previously, it was much harder to identify where our documentation was lacking and how we could improve it. Working with their team has also been a dream. Their support is very attentive and genuine. All in all, this has been amazing for our team both for internal employee support and external customer support so it's being used and loved by all. Review collected by and hosted on G2.com.

Nothing to report here! Would love an easier way to keep track of new feature releases, since sometimes it’s hard to keep up and I just find things in the CB UI :) Review collected by and hosted on G2.com.

One of the best SaaS customer service companies I have ever worked with. The product in itself is fantastic, but onboarding platforms are not 'unique'. Beyond some of the amazing AI capabilities that CB has, their team is incredible. We were able to test drive the product enough to get internal buy in and helped out during the entire onboarding journey. But what really stands apart is that unlike other vendors, we don't only hear from them when it is renewal time. We have resources at our disposal both for any issues as well as forward moving help with adopting new features. Review collected by and hosted on G2.com.

Not really much to dislike. There are a few small feature gaps between their offering and where we ultimately want to go, but because of the constant two-way communication I know where those features sit on their roadmap. Review collected by and hosted on G2.com.

Since using CommandBar our users have been able to get very technical data driven answers to unique and specific questions which would otherwise take multiple clicks and tabs to compare. CommandBar team is great to work with and understands the product very well! Review collected by and hosted on G2.com.

For our specific integration, we needed to set up lots of API workflows. These are simple to set up and are pretty stable once refined. The learning curve is steep but short. Review collected by and hosted on G2.com.

CommandBar is the best designed version of “user help” software that I’ve come across. They make it very easy for different teams to use the tool to connect with users, for example, user researchers deploying surveys or product managers deploying tours for new features. There are two areas where CommandBar stands head and shoulders above its competitors - firstly the chatbot (both AI and non-AI) enabled us to answer user questions from both our Help documentation and our insights website, and secondly the CommandBar team are an absolute joy to work with - from my first interaction in the sales process, through to speedy implementation support via slack. Review collected by and hosted on G2.com.

They don’t have every single setting that I’ve seen in older/legacy tools in this space, but we have found the team extremely responsive to adding things we ask for and suggesting workarounds. Review collected by and hosted on G2.com.

CommandBar is a neat tool to power multiple in-product experiences for our company, the most notable of which are an in-site help browser and natural language search. Both contribute to our product’s ease of use and help connect users to what they want to do in our application. Review collected by and hosted on G2.com.

Haven’t explored all the capabilities, though I’m excited about the AI chatbot widget. Review collected by and hosted on G2.com.

Super simple and effective way to communicate users. We use for both proactive “guidance” style campaigns as well as help-oriented. They make it very easy to make the campaigns suggestive and not something our users are likely to dismiss, so our CTRs are much better than I would have expected with a tool like this. Review collected by and hosted on G2.com.

Wish I could use them for email and push notifications as well as the product-based nudging. Review collected by and hosted on G2.com.

The product is amazing and I think it speaks for itself, but what's standing out even more is the amazing support and communication that we've had with the team. Jesse and Joe have been unbelievably helpful and showed us so much information on how CommandBar can help us in specific uce cases, without us even having to ask. They've been proactive and responsive and it's a great experience for us as users.

It's been so good for us to try this out without having to use our developer resources and ask them to code everything for us, the integration was almost effortless. Review collected by and hosted on G2.com.

Nothing that I've come across so far! Any small hurdles I've come across have been answered/ overcome and were always a me problem. Review collected by and hosted on G2.com.