Once I had got to grips with the terminology to set them up, I have been able to relatively quickly implement both of these and monitor their impact. Review collected by and hosted on G2.com.

It takes a little while to unpick the terminology around them and there were some settings that I needed that were not obvious to set up Review collected by and hosted on G2.com.

How easy it is to navigate and use, the insights on how my users are using it, who has viewed, who has interacted is great events capturing. Review collected by and hosted on G2.com.

right now i keep getting an error on my guide and surveys sdk setup on my website, that's frustrating right now Review collected by and hosted on G2.com.

I appreciate the simplicity of the Amplitude Guides & Surveys interface and its integration with the AI tool. This allows for quick adoption by PMs, reducing the number of questions and thus the time we need to spend helping our employees use it. The initial setup was very easy. Review collected by and hosted on G2.com.

There are limitations that are not visible, such as having to have a submit button for a form, which forces the user to click on it to generate a result. This complicates the response to the form for a user (they have to click on 2 buttons instead of 1) and complicates understanding for the form creator, as it is not specified. The form does not show an error if the submit button is not present, but it does not collect data when it is pushed to production. Review collected by and hosted on G2.com.

I like how easy it is to use Amplitude Guides & Surveys. It takes just a few minutes to construct a guide or survey and put it live for users. The ability to target particular segments and behaviors is even better. The real genius part is that these features are available from the same toolset as our analytics. Honestly, I'd be shocked if all analytics tools don't go in this direction. Review collected by and hosted on G2.com.

I don't love that the advanced features are hidden behind a paywall. Having to update to enterprise and speak to an account manager is a pain. We don't use it enough to justify going up a tier, but we would pay a little bit extra each month to have full use of the feature. I think keeping the tool simple is also a benefit as it stops PM's from being overzealous and bothering users. Review collected by and hosted on G2.com.

I use Amplitude Guides & Surveys to get real-time feedback from our users and help them navigate key parts of our product. It's really useful for spotting pain points and improving onboarding and feature adoption. I appreciate how simple it makes connecting with users and understanding their experience. Being able to guide them through features and get real-time feedback has been a game-changer for improving adoption and satisfaction. The integration with our analytics and CRM tools is a plus, as it helps me track user behavior and connect feedback to specific actions for a clearer understanding of the overall user experience. Setting up Amplitude Guides & Surveys was pretty straightforward; the interface is easy to navigate, and the onboarding guides were helpful. Review collected by and hosted on G2.com.

I find the customization for surveys and guides could be better, as it feels a bit limited. Setting up more complex user flows can be tricky, and reviewing the feedback isn’t always as straightforward as I’d like. I wish Amplitude Guides & Surveys offered more flexibility with design, like custom themes, fonts, and layouts. It would also be helpful to tailor questions and guides for different user segments. Review collected by and hosted on G2.com.

The WYSIWYG guide and survey builder is relatively intuitive once you gain an understanding of how it works. Review collected by and hosted on G2.com.

Creating and applying Segments (segmentation) is difficult and not very intuitive. Additionally, setting up Tests users. Another issue I have come across is when I preview a survey it shows up in the Insights as someone who has completed the survey, and cannot be deleted. I also find it difficult to style the guides and surveys in a way that matches our design system – and I have used the custom CSS to do so, but wish the theming was a bit easier and there was more flexibility. Review collected by and hosted on G2.com.

It seems like it would be helpful to be able to test feedback from users quickly Review collected by and hosted on G2.com.

I think there is not conditional branching on what questions to follow up with depending on the response from the first question Review collected by and hosted on G2.com.

I love how Amplitude Guides & Surveys makes it incredibly straightforward to set up surveys. The programming tool is simple, and the platform efficiently guides me through all relevant fielding options, making the process seamless. I appreciate its integration within the overall Amplitude product, as it fits perfectly and enhances our ability to gather critical user experience information. The ability to trigger surveys at specific moments during a user's interaction with our website is invaluable, allowing us to access insights we wouldn't have otherwise. The availability of ample self-help documentation is impressive, ensuring that if anything doesn't work as expected, I have the resources to resolve issues independently. Our switch from Hotjar was mainly because Amplitude Guides & Surveys offers more comprehensive functionality, not just for surveys but also for collecting extensive data about website usage, which is a significant advantage. Although I wasn't directly involved in the initial setup, it was reported to be easy. Overall, my experience with Amplitude Guides & Surveys is highly positive, and I would highly recommend it. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

As a Product Marketing Manager, I spend a lot of time building onboarding guides, announcement modals, and other in-app notifications.

In a previous role we used Pendo and my experience with Pendo's UX/UI was really lacking. Simple actions felt challenging to complete, didn't feel natural, and often left me clicking around only to get lost/frustrated.

With Amplitude, my workflow so much more smooth. The flow of building -> launching guides in Amplitude was shorter and easier. The draft setting, testing setting, preview function and ultimately the published settings worked seamlessly. Review collected by and hosted on G2.com.

The only thing I could think of currently is to have more customization features within the content of the guides. The inclusion of different formatting, etc. Review collected by and hosted on G2.com.

It is very convenient that user feedback can be received within the app, eliminating the need for a separate Google Form or external link. It is also very satisfying that there is no need to collect additional user information. Since the customer's information is already held, these steps can be skipped when conducting surveys. Additionally, the UI is familiar to those who have used Amplitude before, making it easy for marketers to set up. Review collected by and hosted on G2.com.

It's a good tool, but it would be better if there were more discounts on the price for the features. It would be nice if more additional insights were provided within the amplitude analysis function. While it's good to use it for survey purposes, there don't seem to be many aspects that intuitively show users what kind of synergy it has with other analysis functions. Review collected by and hosted on G2.com.