--- title: Amplitude Guides and Surveys Reviews meta\_title: 'Amplitude Guides and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 198 reviews by the users' company size, role or industry to find out how Amplitude Guides and Surveys works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 198 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Amplitude Guides and Surveys Reviews & Product Details Visit Website Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. * * * Product Website Amplitude Guides and Surveys Seller [Amplitude](https://www.g2.com/sellers/amplitude) Discussions [Amplitude Guides and Surveys Community](https://www.g2.com/products/amplitude-guides-and-surveys/discuss) Languages Supported Arabic, German, English, French, Japanese, Dutch, Portuguese, Spanish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Solutions (1) See how Amplitude products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Amplitude AI Analytics Platform SolutionBy Amplitude ](/sellers/amplitude/solutions/amplitude-ai-analytics-platform) Show More ## Amplitude Guides and Surveys Integrations (27) What do users say about integrations? Verified by Amplitude Guides and Surveys [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1Flow ](https://www.g2.com/products/1flow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Activation ](https://www.g2.com/products/amplitude-activation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 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CC Christian C. Operations Specialist Small-Business (50 or fewer emp.) 5/30/2024 "Great Product and easy to use" 5/5 What do you like best about Amplitude Guides and Surveys? The product is always changing and upgrading for the better. I am at a startup and we recently signed up to use CommandBar, I love the product so far and have never run into any issues super easy to use. The customization and personalization is top-tier as well as the customer service/help you receive. At any time I can reach out to anyone from their team and they will help me with any question I have. It integrated pretty easily with our technology and looks great! Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I have not ran into any issues or problems. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? The onboarding and help center is benefiting us a ton! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Farzad R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farzad R.") FR Farzad R. Founder & CEO Computer Software Small-Business (50 or fewer emp.) 12/12/2023 "Awesome toolkit with cool AI" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar excels in its field with unique user-driven widgets, allowing users to search for information while avoiding the overload of pop-ups seen in other tools. Their nudges are easily set up by any team member, triggering context-specific prompts based on user behavior. Additionally, Copilot AI provides concise, accurate responses and can initiate interactive tours. Unlike other tools in the space, CommandBar is seamless to integrate and manage, free from messaging collisions, and is a standout choice compared to similar products. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? While the SDK docs are comprehensive, the examples did not match exactly what I was looking for. Fortunately the team was very responsive. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar helps us with our new user onboarding and self service. It's really cool to see some of the situations where users interacted with the Copilot AI to not only get the right answer to a question, but then launch into a feature walkthrough to give them the full details. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. IT Small-Business (50 or fewer emp.) 12/12/2023 "Using CommandBar for in-product AI help" 5/5 What do you like best about Amplitude Guides and Surveys? Copilot is one of the coolest applications of AI I’ve seen. The first thing I love is that the answers we get out of it are somehow better than other “GPT wrapper chatbots” that we’ve tried. Kudos to the CommandBar team for figuring out a prompt system that prevents the bot from answering questions that involve information outside of its training set and also being relatively concise (a big problem we have found with other similar products). The ability to trigger tours from the copilot bot is also really cool and not something we’ve found elsewhere. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Sometimes Copilot can be long-winded in a typical ChatGPT way. Our users don’t have much tolerance for reading so we’ve fiddled with CommandBar’s controls to get Copilot to be more concise and most of the time it works well. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar is helping answers our users' questions while also teaching them how to use our product. It's a really neat combination of customer support functionality but also product adoption/engagement/enhancement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zheka D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zheka D.") D Zheka D. engineer Small-Business (50 or fewer emp.) 12/12/2023 "A different take on a classic problem" 5/5 What do you like best about Amplitude Guides and Surveys? We’ve tried basically every tool in the space (and found a lot of them through G2) and can’t help shake the feeling like they’re all copying each others products because they are all very similar. CommandBar was the first tool we tried that felt like it was doing something relatively unique with the way they have widgets where users can ask questions or search for things. I really like that approach because it “scales” better with users (you can only show them so many modals / pop-ups). Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Some of the same limitations we’ve seen with other products in the space where the initial setup to load in data for personalizing messages can require engineering effort, since we don’t use an analytics tool that we can connect up to CommandBar. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We went with COmmandbar to solve the core product adoption problem that every company I’ve worked for faces, and we felt like CommandBar had the most elegant solution which doesn’t rely on an overly “interrupting” approach to steer users in the right direction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/23/2024 "CommandBar - AI that truly levels up the product" 5/5 What do you like best about Amplitude Guides and Surveys? Our organization talked a lot about how AI assistance could really level up the user experience, and CommandBar delivers that in full! We've invested a lot in our product documentation, and CommandBar's Help Hub and AI assitant makes all that documentation so much easier and nicer to interface with. The implementation team at CommandBar has been super responsive and helpful, guiding us on the implementation, and reviewing feedback. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? There are some features and configuration that CommandBar was unfamiliar with, so there have been some challenges getting this to look 1-to-1 with our own helpcenter, but the CommandBar team has been meeting with us regularly to help come up with answers, and has even dedicated resources to add new functionality! Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Previously our HelpCenter documentation was difficult to interface within the product. CommandBar provides an elegant preview into our documentation, and their AI allows us to offer useful support to customer's questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Delta H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delta H.") DH Delta H. Associate Director, Customer Relations Small-Business (50 or fewer emp.) 6/3/2024 "Great Customer Service" 5/5 What do you like best about Amplitude Guides and Surveys? I love that I can create a hands-off onboarding process by utilizing CommandBar to capture all my How-To's and FAQs Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? It took me a bit to get familiar with how everything works and I'm still learning as I go but the customer service is great and they've been very helpful. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar simplifies the onboarding process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ross I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross I.") RI Ross I. Developer Small-Business (50 or fewer emp.) 12/14/2023 "A platform for our teams to assist users" 5/5 What do you like best about Amplitude Guides and Surveys? Basically every SaaS product calls itself a SaaS platform nowadays but I like the way CommandBar’s system makes it easy for any team member to build experiences that show up in the product according to their needs. So I’m happy for them to be called a platform. Other tools we’ve tried in the space don’t do a good job of handling collisions or rate limiting and so users end up bombarded. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Some documentation for more advanced features like their release control system was lacking. It would be nice if these features had the same level of documentation as the more basic stuff. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar allows our product team to create tours for new features, our marketing team to drive attendance for events like webinars, and customer team members to create tutorials that are specific to their customer accounts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paul N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul N.") PN Paul N. Small-Business (50 or fewer emp.) 10/17/2023 "I don’t feel bad about using this tool to interrupt users" 5/5 What do you like best about Amplitude Guides and Surveys? A lot of tools in the DAP grid that I have used in the past felt like “being rude” to users and shouting at them. When the time came to use one of these tools in my current company I was resistant because I’d seen those negative results more. So I liked / appreciated commandbar’s approach to targeting that tries to avoid this type of untargeted messaging to users, “air traffic control” style. We have not yet used the assistance part of the product but i like how it can be tied together with the nudges. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? As others have mentioned the relationship between widgets is not always clear. It would be nice to see some templates that incorporated multiple widgets so you can see what kind of cross linking can be done with multiple that can’t be achieved with one. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? The core job to be done is still messaging to users. It’s the approach that is different and benefiting us above other tools that I have worked with. I feel less bad about putting this tool in the hands of other people at our company because there are some guardrails against abuse and users losing trust in what we are doing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vlad O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad O.") VO Vlad O. Brand Partnerships Small-Business (50 or fewer emp.) 12/14/2023 "Great nudges in our product" 5/5 What do you like best about Amplitude Guides and Surveys? We use CommandBar exclusively for their nudges. We’re excited about trying out the other parts of the platform but for now are focused on creating a simple way to intervene when our users don’t complete critical flows or end up confused in the product. We love that the nudges are easy for any team member to set up and can be triggered at key times based on user behavior. In the other products we tested we were only able to set up explicit if else logic for message triggering. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? We have only evaluated the nudges product so I can’t review the other elements of the platform or their pros and cons. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We have been able to meaningfully increase completion of product flows that we know correlate with long-term success of our users. This was the goal of our project in adopting CommandBar so you can consider us happy users, and we are sufficiently impressed to want to try the other parts of the platform even though they were originally out of scope. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jia A.") JA Jia A. Senior Product Manager Mid-Market (51-1000 emp.) 9/15/2023 "Cutting edge technology backed by a dedicated team that goes above and beyond" 5/5 What do you like best about Amplitude Guides and Surveys? Our company used CommandBar to back our first experiment with AI by releasing a public facing chatbot via their HelpHub feature. From the moment we connected with the CommandBar team, we were connected with a dedicated team of representatives that are extremely responsive and eager to work with us to develop and release a solution that fit our use case. The team is constantly adding new features and improving their product and we feel that our feedback is truly appreciated and considered. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? We have no complaints so far! As with any vendor, there are negotiations around pricing, but the team has been very willing to work with us given the current economic stateand our internal budget. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar is helping our company tackle our knowledge distribution challenges. Our company holds a vast amount of knowledge on certain topics and our goals is to make that knowledge more accessible to our end users. CommandBar's features help us surface knowledge using innovative AI technology in an easy, simple to implement solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 6 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Guides and Surveys Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") Appcues 4.6/5(358) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-appcues) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ce490c0d255ba2ca358554e53bc7b880/userflow.png "Product Avatar Image") Userflow 4.8/5(125) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-userflow) ##### ##### Amplitude Guides and Surveys Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Responses Customization Control Route To Human [ View More Features ](https://www.g2.com/products/amplitude-guides-and-surveys/features) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Appcues](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appcues") Appcues 4.6/5(358) ](https://www.g2.com/products/appcues/reviews) [ View All Alternatives ](https://www.g2.com/products/amplitude-guides-and-surveys/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) ##### Explore More [Shopware vs Adobe Commerce for a mid-size retailer: which handles large catalogs without hitting a scalability ceiling?](https://www.g2.com/discussions/shopware-vs-adobe-commerce-for-a-mid-size-retailer-which-handles-large-catalogs-without-hitting-a-scalability-ceiling)[Which Quote-to-Cash solutions do revenue operations and finance teams actually find reliable for processing high deal volumes without errors accumulating over time?](https://www.g2.com/discussions/which-quote-to-cash-solutions-do-revenue-operations-and-finance-teams-actually-find-reliable-for-processing-high-deal-volumes-without-errors-accumulating-over-time)[Which encryption key management platforms automate certificate lifecycle and key rotation scheduling?](https://www.g2.com/discussions/which-encryption-key-management-platforms-automate-certificate-lifecycle-and-key-rotation-scheduling%20) [Best platforms for reducing false positives in cloud detection](https://www.g2.com/discussions/what-are-the-platforms-for-reducing-false-positives-in-cloud-detection)[Best document creation tools for legal and compliance teams](https://www.g2.com/discussions/what-is-the-best-document-creation-tools-for-legal-and-compliance-teams)[Pros and Cons Details](https://www.g2.com/products/amplitude-guides-and-surveys/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)