--- title: Amplitude Guides and Surveys Reviews meta\_title: 'Amplitude Guides and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 198 reviews by the users' company size, role or industry to find out how Amplitude Guides and Surveys works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 198 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Amplitude Guides and Surveys Reviews & Product Details Visit Website Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. * * * Product Website Amplitude Guides and Surveys Seller [Amplitude](https://www.g2.com/sellers/amplitude) Discussions [Amplitude Guides and Surveys Community](https://www.g2.com/products/amplitude-guides-and-surveys/discuss) Languages Supported Arabic, German, English, French, Japanese, Dutch, Portuguese, Spanish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Solutions (1) See how Amplitude products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Amplitude AI Analytics Platform SolutionBy Amplitude ](/sellers/amplitude/solutions/amplitude-ai-analytics-platform) Show More ## Amplitude Guides and Surveys Integrations (27) What do users say about integrations? Verified by Amplitude Guides and Surveys [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1Flow ](https://www.g2.com/products/1flow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Activation ](https://www.g2.com/products/amplitude-activation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 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SG Sidd G. Team Lead, Customer Success Small-Business (50 or fewer emp.) 7/20/2023 "Making search, otherwise an afterthought, front & center to your core product" 5/5 What do you like best about Amplitude Guides and Surveys? I love how many different use-cases one can solve with Command Bar! I mean everytime I speak to the team I learn a new and interesting thing to try out. The easiest way to get started, imo, is just going with your user-journey and adding it as an assist to your app's current onboarding flow. Check lists, tours, all these are great for hybrid or low touch onboarding and for us it can reduce the time spent in activation by CS Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I honestly have not found a single thing I dislike about the Command Bar product. Like any great product, it takes time to learn and use... but so far its been a joy Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We received feedback from customers that they wanted an easier way to search within the product for their conversations, tags, and other important metadata that is relevant for them. Prior to Command Bar, this was all done via filters and was somewhat disconnected. Through Command Bar, we now have a single place to go where users can easily (and i mean easily) find any content. It even looks amazing bc of how simple it was to pass through icons (custoemer logos). 10/10 exp Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Catalina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catalina C.") CC Catalina C. Small-Business (50 or fewer emp.) 8/31/2023 "Useful for our quick experiments" 4/5 What do you like best about Amplitude Guides and Surveys? It is very intuitive to configure/create any flow in Command Bar. The interface to create and organise your components is too easy to understand, so that any kind of role (even non-technical) can configure flows. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I think that the dashboard/analytics for metrics analysis can be improved a lot. It should have more options. We use the tool a lot to run experiments, so the metrics of the interactions are super important. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? It is currently solving two things for us. a) additional information we want to give our users, instead of taking them to a small article, we can give them information through the command bar elements (so as not to take the user out of the web app). b) running experiments to quickly get feedback on our web app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Henry C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry C.") HC Henry C. Small-Business (50 or fewer emp.) 10/16/2023 "Lives up to the Copilot branding" 5/5 What do you like best about Amplitude Guides and Surveys? Tried lots of “custom AI chatbot” style products and most are thin wrappers around chatgpt that all basically replicate support bots. CommandBar markets their Copilot differently and I was surprised that it actually lives up to the name. The integration with their other products is slick. Being able to trigger a product tour from a chat is a neat loop that we’ve sprinkled through rough edges in the app. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Needs more analytics. I want to use this as my primary product analytics tool instead of sending data to somewhere else. There is some well done basic analytics but more would be preferred. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Helping users figuring out how to do stuff in our product in a way that doesn’t enrage them. We tried to avoid dark patterns in our product and a helpful user assistant is a nice pattern. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matt L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt L.") ML Matt L. Mid-Market (51-1000 emp.) 6/29/2023 "Easy to get up and running & a very responsive team!" 5/5 What do you like best about Amplitude Guides and Surveys? The CommandBar team has been incredibly helpful in offering us feedback, providing best practices, and sorting out the occasional technical question our team has had. The web console and javascript SDK have been super easy to work with; our buildout has been smooth so far. The amount of customization and styling CommandBar offers has let us create a user experience that blends right in with the rest of our app. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Haven't hit any major issues so far. Developing a strategy of what should be managed in their web console versus in code through the SDK to achieve the right blend of real-time editability and customization takes a bit of thinking. That being said, it's great to have both options available. I've also noticed that stemming doesn't seem to be supported when searching for content managed through their Zendesk integration. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Helps our customers more easily access our help center and other support content while maintaining the context of what they're working on. Makes it easier to navigate around our app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/25/2023 "Powerful User Helper with Easy Admin" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar wraps several capabilities into a single tool. I expected to have to get separate tools for guides (AKA nudges), tours, a checklist, and a help desk, but CommandBar bundled it all up for me. The UI is very clean and makes setup easy. My favorite aspect is everything is \*targetable\* by events, users, actions, locations within my app. So I don't have to worry about bothering users when they don't need help, or leaving them stranded when they do need help. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? There is overlap between the core Bar feature and new features like HelpHub. As CommandBar continues to add features it will get confusing as to which feature does what. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar solves the problem of users getting lost in my app an needing a nudge to the next step or an answer to a question they have along the way. Ultimately, CommpandBar helps speed onboarding & usage and reduces churn. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Small-Business (50 or fewer emp.) 5/22/2023 "Ahead of the rest!" 5/5 What do you like best about Amplitude Guides and Surveys? Commandbar has truly been a game changer for us. The software provides an intuitive user interface that allows for easy navigation and usage, reducing the learning curve for new users. Two of its many standout features are its Questlist/Commands and its search widget functionalities, which are incredibly robust. I've demo'ed 15-20 competitors and none of them hold a candle to these features, which seamlessly work together. The customization options are impressive too, enabling us to personalize the software to our unique needs. A huge shoutout to Peter and Joe who stuck with us during our lengthy testing period and worked around the clock to make sure every need was addressed. Every single one. They went above and beyond during every interaction and they ensured that we were comfortable and confident in their product. They provided world class support and made us feel like we were their top priority. I've never experienced anything like it before. Commandbar is a very promising software that I can't recommend enough. It streamlines operations, enhances productivity and is user-friendly. It truly is an unbeatable tool in its segment. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? While there are cheaper alternatives for basic userguiding, none of them come close to full package that CommandBar provides. There is a bit of a learning curve, but that comes with all of the software options in this category. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We are in the early stages of creating a knowledge base for our software and CommandBar is allowing us to standout from our competitors. Our software is a bit complex and difficult to navigate, but this allows us to drastically simplify it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vincenzo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincenzo A.") VA Vincenzo A. Co-Founder and CTO Small-Business (50 or fewer emp.) 6/13/2023 "Delightful UX and DevX!" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar provides an easy way to map out all the functionality in our product to make it trivial for users to access it. That means they don’t need to fight against our UI or learn where a particular feature is located. This has innumerable benefits on our UX for multiple of our personas. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? There were a few aspects of setup, including use of the SDK, that we found confusing. I think the product sometimes evolves faster than the documentation. The team was very responsive to our suggestions though. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Better user experience impacts our ability to get new client up and running fast. It also means our support team doesn’t have to deal with tickets of users asking how to do things in the user interface (instead they can focus on the more complex problems that come through our chat). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Louis G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis G.") LG Louis G. Senior Product Manager Mid-Market (51-1000 emp.) 5/18/2023 "We're going to wonder how went without it for so long." 5/5 What do you like best about Amplitude Guides and Surveys? Product tour implementations have taken us up to a week to implement before CommandBar. With CommandBar, tours (nudges) can be launched in minutes. Nudges are easy to configure, plus they look great. Having built-in analytics puts Commandbar over-the-top compared to our prior tour toolsets. By integrating search with CommandBar, we can determine what users are doing and what they want to do but can't (yet). The total customizability of the service helps the bar look like a natural part of our application. We didn't even know we were using command bars on other websites we use until it was pointed out. The Command Bar team got us up and running with a proof-of-concept very quickly, and they were there to support us every step of the way until we submitted our contract for internal approval. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Adding Atlassian Confluence integration with CommandBar HelpHub would be a nice addition. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Launching product tours without additional dev work. Identifying unknown unknowns in user behavior through deadends reporting. Suppression of tours/messaging with user-specific tracking instead of cookie-based tracking prevents duplicate tours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Guy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guy R.") GR Guy R. Co-founder Small-Business (50 or fewer emp.) 5/16/2023 "How CommandBar.com made our fintech app faster and easier to use" 5/5 What do you like best about Amplitude Guides and Surveys? I like best how CommandBar makes it easy and intuitive for users to access any feature or function of an app with a simple keyboard shortcut or a quick search. It saves time and reduces frustration for users who want to get things done efficiently.👍 Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I don’t dislike anything about CommandBar, but I do have a minor concern that they might try to do too much and lose focus on their core features. I think they should stick with what they do best and not try to add unnecessary or complicated functions that might confuse or distract the users. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? I want to give my consumers the finest user experience possible as the owner of a SaaS platform. However, I am also aware that some users may find my app's numerous features and capabilities to be confusing or difficult to locate. That's why I made the decision to employ CommandBar, a tool that enables users to quickly search for or access any feature or functionality of my program with just a keyboard shortcut. They can complete tasks more quickly and easily in this manner, avoiding confusion or frustration. This helps me because it lowers the number of support requests and complaints while also enhancing client retention and happiness. Review collected by and hosted on G2.com. Show More 1/13/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew D.") AD Andrew D. Head of Partnerships Computer & Network Security Mid-Market (51-1000 emp.) 5/3/2023 "Easy to use, great support team" 4/5 What do you like best about Amplitude Guides and Surveys? We're only getting started exploring all of the functionality that CommandBar offers beyond in-app search and documentation ingestion. So far have really appreciated the easy-to-use admin interface and the ability to test changes using the browser extension. The GitBook integration has been a big plus. CommandBar has a really responsive and helpful support team, we've had to go back and forth a few times on cases and they do a good job of following up and developing bug fixes quickly. Shoutout to Joe for all the help! Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Haven't run into any major issues at this point, the GitBook integration needed some improvements to support our use-case and the team has been working with us to ship those quickly. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Making it easier for users to navigate our product and search for/find documentation. Also looking into other use-cases around UI modals, guides, nudges, etc., but happy with the integration without those things as well. Excited to dive into Help Hub and the AI Support functionality later this year, too. Review collected by and hosted on G2.com. 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