[ Amplitu... Reviews ](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) [ Amplitu... Reviews ](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) # Amplitude Guides and Surveys Features ##### ## User Analysis (4) Survey Implementation Allows you to deploy NPS surveys to users. Data Analysis Analyzes user survey responses and information in the application. Real-Time Data Receive data and information in real time Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Show More ##### ## User Support (3) User Segmentation Organizes users into predefined groups and provides different responses based on group. Multi-Language Support Supports multiple languages. Behavior-responsive Messaging Provides responses based on user behavior and feedback. Show More ##### ## Walkthrough Type (2) Audio-visual Walkthroughs Supports audio and video-based walkthroughs. Text Bubble Walkthroughs Supports text bubble walkthroughs. Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Platform (9) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Platform Basics - Digital Adoption Platform (2) Integration Enables integration with web-based software, websites, or other software applications. Communications Provides cued prompts, messages, tooltips, notifications and branded tutorials. Show More ##### ## Analytics - Digital Adoption Platform (4) Analytics Manages user interactions and analyzes user behavior data within the software or application. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Real-Time Analytics Analyze and gain insights into data in real-time Show More ##### ## Functions - Digital Adoption Platform (3) Customer self-service Supports self-service features like troubleshooting, form completion, or knowledge base access. In-app guidance Provides in-app guidance on company-specific tools and workflows for onboarding. Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Show More ##### ## Agentic AI - Digital Adoption Platform (4) Adaptive Learning Improves performance based on feedback and experience Asynchronous Learning Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Blended Learning Supports learning paths that combine in-person classes with online/virtual courses Self-paced Learning Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Show More ##### ## Additional Functionality (65) Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Generative AI Use AI to generate content in the form of text, images, videos, etc. Workflow Management Create, design and manage workflows for repetitive tasks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Task Management Create, manage and track all task activities and progression Progress Tracking Reporting on how each user, task or process has advanced since its initiation Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges In-App Training Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Gamification Games or game-like elements to track progress and reward accomplishments Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Customizable Fields Customize data fields to support various needs and use cases Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Reports Alter the layout and content of reports Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Launch Management Content Library Centralized repository to store content and assets API Application programming interface that allows for integration with other systems/databases User Onboarding Guide new users to understand and become proficient in using a product or service Customizable Branding Add customized logos and colors to align with company branding Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Data Quality Control Establish guidelines about how much and what kind of data can be stored in the repository Data Import/Export Import and export data to and from software applications Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Self Service Tools Survey/Poll Management Create and administer polls and surveys Learning Management Organize and track educational activities Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Interactive Content Allow the audience to interact or engage with the content Activity Tracking Track and document all activities across devices, networks, and other systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Training Management Track employee/learner's progression through training programs Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Surveys & Feedback Gauge satisfaction and receive information for improvement and success Content Creation The ability to create unique content Customer Surveys Tool to send questionnaires to customers to gauge feedback Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Transcripts/Chat History View messages sent by both parties during the chat conversation Language Detection Identify different languages Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Lead Capture Automatically identify and save contact information of potential customers Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Natural Language Processing Process and analyze human language in text or audio form Multi-Language Manage and support multiple languages For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Automated Responses Automatic reply functionality for incoming messages Customer Support Provide online support for your customers through live chat or help desk functionality Chatbot AI-based platform which conducts a conversation via auditory or textual methods Intent Recognition Helps understand a user's intentions/actions Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Query Suggestions See options for potential search queries within the system Transfers/Routing Transfer queries and organize messages between agents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Canned Responses Shortcuts for inputting frequently used messages AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Appcues](https://images.g2crowd.com/uploads/product/hd_favicon/d9a097bb2961640e22e276d196fba33d/appcues.svg "Appcues") Appcues 4.6/5(358) ](https://www.g2.com/products/appcues/reviews) [ View All Alternatives ](https://www.g2.com/products/amplitude-guides-and-surveys/competitors/alternatives) Amplitude Guides and Surveys Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") Appcues 4.6/5(358) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-appcues) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ce490c0d255ba2ca358554e53bc7b880/userflow.png "Product Avatar Image") Userflow 4.8/5(125) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-userflow) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) ##### Explore More [Which paid search intelligence tools help prevent wasted budget on high-bid low-value keywords by giving accurate traffic forecasting before a campaign goes live?](https://www.g2.com/discussions/which-paid-search-intelligence-tools-help-prevent-wasted-budget-on-high-bid-low-value-keywords-by-giving-accurate-traffic-forecasting-before-a-campaign-goes-live)[What's the best affiliate marketing software for beginners](https://www.g2.com/discussions/what-s-the-best-affiliate-marketing-software-for-beginners)[Best cloud collaboration software for small businesses](https://www.g2.com/discussions/what-s-the-best-cloud-collaboration-software-for-small-businesses) [What are the top platforms for monitoring and optimizing data pipelines?](https://www.g2.com/discussions/what-are-the-top-platforms-for-monitoring-and-optimizing-data-pipelines)[What platform provides analytics on content performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-content-performance)[Pros and Cons Details](https://www.g2.com/products/amplitude-guides-and-surveys/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)