OA

odai a.

General manger

Small-Business (50 or fewer emp.)

4/11/2023

"Good product but needs more attention for the UI/UX"

4.5/5

What do you like best about Amilia SmartRec?

The huge number of activites that you can find a lot of memeberships and things to do, and the purchase process is not that complicated. Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

The UI/UX is not that intractrive or engaging when compared tio the level of technology that we have now. Review collected by and hosted on G2.com.

TS

Thearith S.

Designer

Information Technology and Services

Small-Business (50 or fewer emp.)

8/7/2023

"Gold!"

5/5

What do you like best about Amilia SmartRec?

Amilias collection of reporting and tools provides invaluable wisdom into organisational performance enabling knowledgeable decisions based on the analysis of data. Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

Due to the excessive amount of steps needed to enter activities, I find the procedure to be rather taking time. Review collected by and hosted on G2.com.

CS

Casey S.

Superindenent of Marketing and Communication

Mid-Market (51-1000 emp.)

1/4/2022

"Smart Rec by Amilia is worth a look!"

4.5/5

What do you like best about Amilia SmartRec?

1. Modern customer-facing storefront and easy website embedding

2. Ease of Use, not too hard to learn

3. Multilevel user and administrator levels

4. Great customer support

5. Constant stream of updates, ever-growing Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

1. Smart Rec is seemingly a newer offering in the Recreation profession.

2. There are some limitations in terms of reporting that is frustrating

3. Only one option for online card processing (CardPointe)

4. Printing reports are ugly aesthetically, and often formatting struggle to fit on one page Review collected by and hosted on G2.com.

Recommendations to others considering Amilia SmartRec:

Couple with ActivityMessenger.com Review collected by and hosted on G2.com.

What problems is Amilia SmartRec solving and how is that benefiting you?

1. Customers are using their online accounts more and more

2. Any time of the day registration and purchases; inhouse registration is way down

3. Custom rental contracts built and invoiced through Amilia

4. Great integration with other marketing software like ActivityMessenger Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/6/2022

"Amilia has helped streamline our registration process!"

4/5

What do you like best about Amilia SmartRec?

Signing forms electronically makes our registration and classes run so much smoother! Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

Some of our older clients find it hard to navigate the website. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

1/4/2022

"Yes"

5/5

What do you like best about Amilia SmartRec?

How user friendly that it can be. I enjoy how responsive their staff is as well. Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

I do not like how many steps are needed when inputting activities. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

1/11/2022

"Senior Administrative Assistant"

5/5

What do you like best about Amilia SmartRec?

The intuitive process and the ease of the sofware. Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

Some of the reporting but I see solutions in the near future! Also the daily reconciliation I have to do for my account department. Review collected by and hosted on G2.com.

BS

Brian S.

Small-Business (50 or fewer emp.)

5/21/2018

"AMILIA - Huge improvement with registration and account management "

5/5

What do you like best about Amilia SmartRec?

There is a lot to like about the AMILIA software but so far the best part has been the attentive customer service and support. They have been amazing. The detailed financial reporting has been a close second. Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

There is always room for improvement, having an online function for attendance of an activity would be first on my wish list. Review collected by and hosted on G2.com.

Recommendations to others considering Amilia SmartRec:

The onboarding and training is very comprehensive. I had Naomi walk me through the entirety of the program and she helped me with the problems that were unique to our business. These sessions were recorded and sent to me for review later.

The financial reporting is amazing. Creating ledger codes and being able to have complete data on our programs has improved my business planning a ton!

The layout of the store is basic but effective and my customers have really appreciated the ease of use and the ability to fill out our forms once and reuse them for many programs.

The heart of my AMILIA experience has been the people from AMILIA that help along the way. From my initial demo to onboarding, to the daily questions I ask of the support team; every person has been professional, knowledgeable and eager to help. I cannot say enough about the service we have received from them. Review collected by and hosted on G2.com.

What problems is Amilia SmartRec solving and how is that benefiting you?

The ability to use the client's account to bill for things they use unexpectedly has been a huge help to our business. The way that every service used is billable and stored in their account has streamlined any billing or collecting we have had to do for our programs. Review collected by and hosted on G2.com.

MF

Michelle F.

Small-Business (50 or fewer emp.)

6/6/2018

"Great Staff!!"

5/5

What do you like best about Amilia SmartRec?

The friendliness of the staff and their constant support. Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

Sometimes takes a little too long for them to return an email. Review collected by and hosted on G2.com.

AS

Verified User in Sports

Mid-Market (51-1000 emp.)

6/13/2018

"You have GOT to try this! "

5/5

What do you like best about Amilia SmartRec?

I cannot pick one thing!!! The easy customer interface, custom payment plans, the reporting, and so much more Review collected by and hosted on G2.com.

What do you dislike about Amilia SmartRec?

Calendar invites are still wrong and we have had to disable this feature, no mass editing, cannot creat custom administrative groups Review collected by and hosted on G2.com.