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Amilia Reviews & Product Details

Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Amilia?

Signing forms electronically makes our registration and classes run so much smoother! Review collected by and hosted on G2.com.

What do you dislike about Amilia?

Some of our older clients find it hard to navigate the website. Review collected by and hosted on G2.com.

Recommendations to others considering Amilia:

Amilia can and will help streamline your registration process! Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

We can process payments easier, collect necessary forms, and check proof of vaccination all before the class even starts. Review collected by and hosted on G2.com.

Amilia Overview

What is Amilia?

Amilia is all-in-one solution for businesses looking to generate more revenue through their classes, services and activities and increase engagement with their programs. Serving communities all over North America, we’re changing the way people do things like online registration, manage their memberships, collect information via forms, streamline their operations and even sell branded merchandise on their website. Amilia is all about helping organizations use cloud-based software to improve their existing workflow so they can thrive as merchants on the web.

Amilia Details
Discussions
Amilia Community
Languages Supported
English, French
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Product Description

Create an ecommerce platform that will make life easier and more productive for social organizations of all sizes, setting them up with e-stores so they can connect with their clients and grow their businesses.

How do you position yourself against your competitors?

SaaS platform which it's entirely web-based & can be accessed anytime, anywhere & requires no maintenance. We offer everything organizations need to run smoothly including their own online store to sell activities, memberships and merchandise.


Seller Details
Seller
Amilia
Year Founded
2009
HQ Location
Montreal, CA
Twitter
@AmiliaApp
925 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®

NL
Overview Provided by:

Recent Amilia Reviews

Wil M.
WM
Wil M.Small-Business (50 or fewer emp.)
0.0 out of 5
"Impossible to cancel account and stop billing"
They were eager to help get the account set up and get billing started. Now I understand why.
TS
Thearith S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Gold!"
Amilias collection of reporting and tools provides invaluable wisdom into organisational performance enabling knowledgeable decisions based on the ...
MD
Michael D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Comprehensive platform"
The wide range of abilities that Amilia offers is something I sincerely love. It offers an integrated approach that successfully responds to the ne...
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Amilia Media

Amilia Demo - CRM
All the data your need on your clients in one place!
Amilia Demo - Fully Flexible Scheduling
Manage everything from staff assignment to facility schedule and time slots in one place.
Amilia Demo - Peak Performance
Weather you have 2 or 2000 people registering at once, Amilia can handle simultaneous registrations.
Amilia Demo - Facility Calendar
Keep track or all your facility schedules
Amilia Demo - App Store
Customize Amilia to work the way you do.
Amilia Demo - Example Store
Our store can be easily integrated within your website.
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10 out of 11 Total Reviews for Amilia

4.4 out of 5
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10 out of 11 Total Reviews for Amilia
4.4 out of 5
10 out of 11 Total Reviews for Amilia
4.4 out of 5

Amilia Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AmiliaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Wil M.
WM
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amilia?

They were eager to help get the account set up and get billing started.

Now I understand why. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

I originally signed up for Amelia to launch a summer camp but due to unforeseen circumstances we wont be able to move forward with the camp. We were planning to launch it next summer instead though as we've got everything ready to launch and were planning on using Amelia to do so.

I've been trying now for two weeks to cancel my account. Each email I send is met with a response that a "customer success" agent will reach out. It has been two weeks now and I still havent heard from someone. I'm about to get billed AGAIN for something I no longer need.

Pretty sure at this point that their strategy is to postpone cancellations until they can milk as many billings with unhappy customers as they can.

Brilliant way to burn bridges and insure that next year we'll be looking elsewhere for another platform to use. As a member of a wide network of community initiatives I'll be making sure to warn as many people to avoid this platform as I can. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

We initially had high hopes for amelia.

But their customer service is terrible and cancelling is proving to be expensive and time consuming if we manage to cancel without having to invlove our bank and put a stop to the payments from our end. Review collected by and hosted on G2.com.

MD
VP, Business Development
Wholesale
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amilia?

The wide range of abilities that Amilia offers is something I sincerely love. It offers an integrated approach that successfully responds to the needs of varied organisations. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

It doesn't provide enough sophisticated customization options, which limits how easily it may be modified to meet certain needs. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

All of our issues with registration and payments have been satisfactorily managed by Amilia. The days of handling manual paperwork and money are passed. Everything has been smoothly automated and simplified. Review collected by and hosted on G2.com.

OA
General manger
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amilia?

The huge number of activites that you can find a lot of memeberships and things to do, and the purchase process is not that complicated. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

The UI/UX is not that intractrive or engaging when compared tio the level of technology that we have now. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

The bring all your memberships and they make it easy for all the orginaization to be found and to get registrations and to enage with thier community. And for me it helped alot to find and manage all the service providers memberships. Review collected by and hosted on G2.com.

TS
Designer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amilia?

Amilias collection of reporting and tools provides invaluable wisdom into organisational performance enabling knowledgeable decisions based on the analysis of data. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

Due to the excessive amount of steps needed to enter activities, I find the procedure to be rather taking time. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

It resolved much of my problems and smoothly done the process of registration which is so much complicated sometimes. Review collected by and hosted on G2.com.

Casey S.
CS
Superindenent of Marketing and Communication
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Amilia?

1. Modern customer-facing storefront and easy website embedding

2. Ease of Use, not too hard to learn

3. Multilevel user and administrator levels

4. Great customer support

5. Constant stream of updates, ever-growing Review collected by and hosted on G2.com.

What do you dislike about Amilia?

1. Smart Rec is seemingly a newer offering in the Recreation profession.

2. There are some limitations in terms of reporting that is frustrating

3. Only one option for online card processing (CardPointe)

4. Printing reports are ugly aesthetically, and often formatting struggle to fit on one page Review collected by and hosted on G2.com.

Recommendations to others considering Amilia:

Couple with ActivityMessenger.com Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

1. Customers are using their online accounts more and more

2. Any time of the day registration and purchases; inhouse registration is way down

3. Custom rental contracts built and invoiced through Amilia

4. Great integration with other marketing software like ActivityMessenger Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Amilia?

How user friendly that it can be. I enjoy how responsive their staff is as well. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

I do not like how many steps are needed when inputting activities. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

I realized how adaptable they are and how they are always willing to learn about their software as well! Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Amilia?

The intuitive process and the ease of the sofware. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

Some of the reporting but I see solutions in the near future! Also the daily reconciliation I have to do for my account department. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

Intuitive software, easy to use for all positions. Review collected by and hosted on G2.com.

BS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amilia?

There is a lot to like about the AMILIA software but so far the best part has been the attentive customer service and support. They have been amazing. The detailed financial reporting has been a close second. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

There is always room for improvement, having an online function for attendance of an activity would be first on my wish list. Review collected by and hosted on G2.com.

Recommendations to others considering Amilia:

The onboarding and training is very comprehensive. I had Naomi walk me through the entirety of the program and she helped me with the problems that were unique to our business. These sessions were recorded and sent to me for review later.

The financial reporting is amazing. Creating ledger codes and being able to have complete data on our programs has improved my business planning a ton!

The layout of the store is basic but effective and my customers have really appreciated the ease of use and the ability to fill out our forms once and reuse them for many programs.

The heart of my AMILIA experience has been the people from AMILIA that help along the way. From my initial demo to onboarding, to the daily questions I ask of the support team; every person has been professional, knowledgeable and eager to help. I cannot say enough about the service we have received from them. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

The ability to use the client's account to bill for things they use unexpectedly has been a huge help to our business. The way that every service used is billable and stored in their account has streamlined any billing or collecting we have had to do for our programs. Review collected by and hosted on G2.com.

MF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amilia?

The friendliness of the staff and their constant support. Review collected by and hosted on G2.com.

What do you dislike about Amilia?

Sometimes takes a little too long for them to return an email. Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

Benefit of doing the charging, etc. Review collected by and hosted on G2.com.

Verified User in Sports
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Amilia?

I cannot pick one thing!!! The easy customer interface, custom payment plans, the reporting, and so much more Review collected by and hosted on G2.com.

What do you dislike about Amilia?

Calendar invites are still wrong and we have had to disable this feature, no mass editing, cannot creat custom administrative groups Review collected by and hosted on G2.com.

What problems is Amilia solving and how is that benefiting you?

Time saving for staff and families, faster registrations. Tumbling sign up for the year for our families has been simplified. Review collected by and hosted on G2.com.