I love how Amex GBT Egencia makes the process streamlined and really easy to use. It's so user-friendly that I would recommend it to any colleague. I think the site is really easy to navigate, and it doesn't need any improvements. The initial setup was super easy, which is another plus. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Easy to track the travel and cost effectiveness. Review collected by and hosted on G2.com.

Right now i only have 1 that is the egenfee Review collected by and hosted on G2.com.

Customer service responds quickly and helps to answer questions in a timely manner. Review collected by and hosted on G2.com.

Changing or cancelling bookings can be challenging when airline policies vary from Egencia policies. Review collected by and hosted on G2.com.

Easy and convenient when scheduling for business trips Review collected by and hosted on G2.com.

I cannot think of anything that I dislike currently. Review collected by and hosted on G2.com.

I like the friendly interface of the Amex GBT Egencia website, which makes it easier to navigate. I appreciate that the account manager is always available to assist me, providing helpful support whenever needed. Review collected by and hosted on G2.com.

When tickets related to the software are open with the community, the response and problem fixing is extremely slow. We wait really long and don't get answers. Review collected by and hosted on G2.com.

I appreciated having all of my trip details in one place! It was easy to refer back to while I was traveling! Review collected by and hosted on G2.com.

There is nothing that I disliked overall! Review collected by and hosted on G2.com.

It can track all your travel in one place. Review collected by and hosted on G2.com.

The fees. The customer service. How you can't change the form of payment on an existing booking. Review collected by and hosted on G2.com.

I really like how easy it is to use the Amex GBT Egencia website and navigate through it. Review collected by and hosted on G2.com.

I would say the rates, sometimes they are higher than if I book direct with airline or hotel. Review collected by and hosted on G2.com.

Since the new design, I appreciate the user interface making it easy to see the flight options and the cost of the flights. I also appreciate the view of company policy. Review collected by and hosted on G2.com.

Prior to the new design, I felt the system was clucky Review collected by and hosted on G2.com.

* Egencia is a self-user travel platform where our employees can be responsible for their travel needs.

* Egencia has let us implement our travel policies that best fit our organization's travel needs so that we can continue traveling at the most economical fares.

* Egencia approval settings have helped us hold different department heads accountable for their travelers who do not follow our policy.

* Travel reports have helped us identify month-to-month and year-to-year travel increases or decreases and in what areas we travel the most

* Egencia preferred rates, along with our corporate-established rates for hotels, have worked to ensure the best nightly rates.

* When in need, Egencia customer service has been their to support not only our travelers but myself as the travel manager over our account.

* Our organization uses egencia everyday we have over 2000 employees traveling on a regular bases each quarter.

* Egencia has improved every year to include more features and make our travel booking needs easier on the platform.

* When egencia has done site updates, it has been very easy for us to continue booking without confusion.

* The self registration Egencia link created for our company has made it so easy for our new hires to register and start booking their trips right away. Review collected by and hosted on G2.com.

* At times, we do get customer service agents that are new and are still in the training process so our call times when calling customer service are long to make changes on an itinerary. For example an hour

* Egencia Central billing - if we create a new traveler group you can not just add the group to the existing central bill card you have to delete the entire card and go back in and add everyone back on. Review collected by and hosted on G2.com.