I love the availability of flight and hotel inventory, which makes planning trips easier. Having access to agents in the event of an emergency is really reassuring, and the ability to actually chat with someone is a big plus. It centralizes a point of contact and benefits from the experience of professionals who are helping. The initial setup of Egencia by Amex GBT was very easy and seamless, and I appreciate how it integrates with Expensify, making the experience easier for our employees. Review collected by and hosted on G2.com.

We are a growing organization and our needs and wants are evolving its really ensuring we are working lockstep with our account executive to ensure we are getting the appropriate service for our team. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia makes booking and managing business travel simple and centralized. The platform is easy to use, provides good visibility into travel spend, and helps ensure compliance with company travel policies. The ability to manage flights, hotels, and itineraries in one place saves time, and the reporting tools are helpful for tracking and optimizing travel costs. Review collected by and hosted on G2.com.

I find that pricing options and availability can sometimes be more limited compared to consumer travel sites. Making changes or cancellations can also feel less flexible, and in certain situations I need to rely on customer support rather than being able to self-serve. While support is generally helpful, response times can vary depending on the issue. Review collected by and hosted on G2.com.

Easy to use, with quick responses from account management. I also like being able to load our negotiated agreements into one central TMC. Review collected by and hosted on G2.com.

It’s frustrating when people or employees who don’t understand the overall value come to us complaining about “cheaper” flights they found online. Review collected by and hosted on G2.com.

Egencia makes business travel so easy with the corporate credit card available online. It's a breeze! Review collected by and hosted on G2.com.

I have not found anything to dislike. The user interface is very intuitive and easy to navigate. Review collected by and hosted on G2.com.

I use Amex GBT Egencia for booking work trips and appreciate how easy it is to have the entire trip scheduled and tracked in one place. It's great that it reminds me automatically to book a car and a hotel, and it adds to the trip report without me having to link it all manually. I like how it keeps everything together for each trip, but it's also easy to separate if needed, especially when multiple trips occur in a short amount of time. Additionally, it's super easy to get all the receipts for my expense reports. The initial setup of Amex GBT Egencia was also super easy. Review collected by and hosted on G2.com.

I'd wish that my account could be linked to Concur (the company's expense report website) to send the receipts automatically. Review collected by and hosted on G2.com.

A very solid way to search for various travel related options that are approved by the company for easy tracking and purchase. There are quite a few options for any travel location I need to go to! Review collected by and hosted on G2.com.

I compared to my own travel research., and I will say that a lot of options are missing, seems like only rather premium options are available. The integration is fine information wise, but the interface is rather messy. Review collected by and hosted on G2.com.

The tool is very easy to use. Very simple steps when booking either, air, hotel o rental. Fields are clear and itemized so it's easy to ready descriptions. Review collected by and hosted on G2.com.

So far there are no Mexican Low-cost airlines included and sometimes rarely but sometimes customer service people leave hanging on users. Review collected by and hosted on G2.com.

The website is easy to use and provides clear information, and the support team is very helpful whenever I need assistance. Review collected by and hosted on G2.com.

There is nothing that I dislike about Egencia. Review collected by and hosted on G2.com.

I use Amex GBT Egencia to book travel for work, and it's so easy to book everything. I really like being able to book flights, hotels, and car rentals all at once. Plus, the information gets sent to my co-workers automatically, which saves me a lot of time. Switching from Expedia was a huge time saver for us because, with Expedia, I had to contact airlines myself for any changes, spending a lot of time on hold. With Amex GBT Egencia, your associates handle that part. The initial setup was also easy as we just needed to provide traveler details and emails, and you guys did the rest. Review collected by and hosted on G2.com.

When I have to cancel a flight and there is an airline credit, I wish I could see it as the travel manager and not just the employee who the flight was booked for. I did send an email to the contact at Amex GBT Egencia, and she never emailed back. Maybe our contact has changed, in which case I never found out about that. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia is very user-friendly. My travelers can go to the portal, and everything they need for their trip is all in one location. The initial setup was very easy and simple. Review collected by and hosted on G2.com.

I think some of the reporting could use improvement. And some of the searching capabilities could be improved as well. I am a long time customer and reporting for me previously was so much easier. I could simply go to the reporting tab and enter some specific data that I am trying to search for and it was so simple to generate a report. Now, it seems that it is a little more difficult to do a quick search. Just a more simplified easier to use reporting tool would help. I would like to be able to customize it be simple. I would just need dates and a ticket number and search based off that. Review collected by and hosted on G2.com.