I find Amex GBT Egencia incredibly easy to use, which simplifies my process of booking official travels. Having all the travel details such as flights, hotels, and cars consolidated in a single place means I no longer have to search for them separately, saving me time and effort. The availability of this service ensures that I can always depend on it for my travel needs. The initial setup of Amex GBT Egencia was straightforward and hassle-free, making it a smooth transition for my team. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I was easily able to add and update frequent flyer numbers/ member numbers to earn points for stays or flights. Generally it was pretty easy to select specific carriers or hotel chains. Results are displayed in an easy to search/narrow functionality. It's easy to select time preferences on travel booking as well as apply for "out of policy" exceptions. Review collected by and hosted on G2.com.

Not all reservations qualified for points earning either on air or hotel travel. It was a little difficult to see what qualified, but once you knew what to look for you could select an option that fit what you were looking for. Review collected by and hosted on G2.com.

I like the ease of use with Amex GBT Egencia. The rates are competitive, and it allows us to book everything in one place, which is really convenient. Review collected by and hosted on G2.com.

We have found that some hotel rates are not competitive with other websites. Review collected by and hosted on G2.com.

I like using Amex GBT Egencia for flight purchases because of the exclusivity and stellar service. The convenience of using it is also a big plus for me. Additionally, the setup was very easy. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

I find Amex GBT Egencia's interface easy to use, making navigation straightforward and enhancing my overall user experience. The prompts within the system are particularly effective, providing timely guidance and ensuring that I can efficiently manage my travel arrangements. This user-friendly design plays a significant role in simplifying complex tasks related to business travel, allowing me to focus on what truly matters. Review collected by and hosted on G2.com.

Carrier pricing may be different than what's on the platform, and not all products, flights, car, or hotel availability are posted. Review collected by and hosted on G2.com.

Employees self-book their own flight, hotel, car. Pretty intuitive to use.

All bookings need an approval.

Custom reporting, and month-end reporting for accounting.

Low fees. Review collected by and hosted on G2.com.

Sometimes, Airbnb are more cost effective than hotel choices in Egencia. Review collected by and hosted on G2.com.

Ease of getting through to them, patience and exec team are partic good Review collected by and hosted on G2.com.

exec line is not 24hr - needs to be as some agents not always able to able Review collected by and hosted on G2.com.

I really like the group trip feature. It allows me to quickly and efficiently convey the travel plans to my peers who will be travelling with me and allows everyone to see updates as they occur. This saves so much time and effort as compared to trying to coordinate over emails or IMs. Review collected by and hosted on G2.com.

The logic behind certain fares or bookings being in or out of compliance can be challenging. While a reason is given with a tool tip, it doesn't always align with the reality of the situation. One example might be when the allowable room rate for a city is well below any available rooms or is tied to a hotel that is not reasonable for booking (distance, safety, etc) Review collected by and hosted on G2.com.

Egencia makes it so easy to book travel. The travel options for flight times, train times, hotels, and rental car services are clearly displayed and makes it easy to book travel. Also, if any changes need to be made, the customer service representatives are friendly and knowagable Review collected by and hosted on G2.com.

There are no downsides to Egencia. If there is an issue with the online booking, fantastic service agents are available to assist with your travel needs. Review collected by and hosted on G2.com.

Its ease of using it and number of features Review collected by and hosted on G2.com.

if an error is made in creating an account, it is hard to resolve it. you have to cancel the account and create a new one Review collected by and hosted on G2.com.