--- title: Egencia by Amex GBT Reviews meta\_title: 'Egencia by Amex GBT Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 923 reviews by the users' company size, role or industry to find out how Egencia by Amex GBT works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 923 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense ---

# Egencia by Amex GBT Reviews & Product Details

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Egencia by Amex GBT- Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need.

* * *

Product Website
Egencia by Amex GBT
Seller
[American Express Global Business Travel](https://www.g2.com/sellers/american-express-global-business-travel)
Discussions
[Egencia by Amex GBT Community](https://www.g2.com/products/egencia-by-amex-gbt/discuss)
Languages Supported

Danish, German, English, French, Norwegian, Swedish

Solution Type

All-in-One

Overview by
Delphine Boulton

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

2 months

[
View More Pricing Information
](https://www.g2.com/products/egencia-by-amex-gbt/pricing)

## Egencia by Amex GBT Integrations
(18)

What do users say about integrations?

Verified by Egencia by Amex GBT

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SAP Concur

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Workday HCM

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Yokoy

](https://www.g2.com/products/yokoy/reviews)

Show More

 ![Katie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie S.")
KS

Katie S.

Executive Assistant

Mid-Market (51-1000 emp.)

6/11/2024

"Easy to use even for the novice"

3.5/5

What do you like best about Egencia by Amex GBT?

I love how intuitive the design is even for my most basic user who has a lot of problems with newer technology. It's a very simple design. I've also found that Egencia hangs less than other competitor software. The reporting within is customizable and quick.

It's also easy to set-up policy parameters to help steer users towards preferred providers and also compliance across the enterprise. I've only had to reach out to customer support a handful of times but they were always competent and efficient.

I use Egencia daily both for booking travel and overseeing travel and every view is useful to me. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I wish there was better conversion tools from guest accounts to full user accounts. Right now you have to remake a guest instead of there being a way to change their category from guest to user. It's a little frustrating when converting those that came in for interviewing and received and accepted offers. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Keeping people away from third-party headaches and allowing me to internally track all travel for better oversight and efficientcy across the enterprise. Review collected by and hosted on G2.com.

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Response from Social Team of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-9773870/official_response/edit)

Hi Katie,

Thanks so much for taking the time to share your positive experience with us– it's much appreciated! We will share your feedback back to the relevant internal team.

Thanks,

Amex GBT Egencia

7/6/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.")
CB

Carmen B.

Senior Executive Business Partner

Enterprise (\> 1000 emp.)

2/17/2026

"Streamlined Business Travel with Reporting Challenges"

4/5

What do you like best about Egencia by Amex GBT?

I use Amex GBT Egencia for associate travels, including flights, hotels, and car rentals as needed. I like that it's a friendly "self-serve" platform, which means associates can book their travel independently after training and understanding the guidelines, like getting pre-approval before booking. There's also an option to speak with an agent if needed, which is nice. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Running data reports is always a challenge. Every month, we see 2-4 transactions that do not provide us with enough details. Our finance department requires specific information showing the traveler and what the charge was for. A lot of the time, the representative comes back saying that it was charged by a third party, either directly from the airline or hotel. However, the credit card statement only shows that Egencia was the vendor. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

I use Amex GBT Egencia to monitor travel requirements on a single platform with specific guidelines, making it friendly and self-serve with agent support if needed. Review collected by and hosted on G2.com.

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Response from Social Team of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12373973/official_response/edit)

Hi,

Thank you for your review! We are driven by creating a streamlined booking system for our customers.

We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team.

Thanks,

Amex GBT

6/23/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Jennifer O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer O.")
JO

Jennifer O.

Travel Manager/Project Coordinator

Mid-Market (51-1000 emp.)

6/25/2025

"A Smarter Way to Manage Business Travel"

5/5

What do you like best about Egencia by Amex GBT?

Egencia by Amex GBT consistently delivers a seamless, reliable, and user‑friendly business travel experience. Their platform makes booking, managing, and adjusting travel incredibly efficient, and their customer support is responsive and knowledgeable. The combination of strong technology, clear reporting tools, and dependable service makes them an excellent partner for any company looking to streamline corporate travel. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Limited customization — Some policy settings and approval flows feel rigid, making it harder to tailor the platform to unique company needs.

Interface complexity — The layout can feel cluttered, and certain tasks (like modifying multi‑leg trips) take more clicks than they should.

Inconsistent support experiences — While support can be excellent at times, response quality and speed vary depending on the channel and issue.

Mobile app limitations — The app doesn’t always offer the same functionality as the desktop version, which can slow things down while traveling.

Supplier availability gaps Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Egencia solves the challenge of managing corporate travel across multiple systems by centralizing booking, approvals, policy compliance, and reporting in one platform. This saves time, improves traveler safety, increases policy adherence, and gives us better visibility into travel spend. The result is a smoother, more efficient travel experience for both travelers and administrators. Review collected by and hosted on G2.com.

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Response from Social Team of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-11331838/official_response/edit)

We appreciate your feedback and are pleased to hear that our 24/7 support and self-service options have been beneficial for managing travel changes or cancellations. We are committed to providing a seamless experience for our users.

6/9/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Matt C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt C.")
MC

Matt C.

Director of Purchasing

Enterprise (\> 1000 emp.)

6/30/2026

"Egencia: Easy, Efficient Business Travel with Excellent Reporting & Support"

4/5

What do you like best about Egencia by Amex GBT?

Egencia has been easy to use and has made booking and managing business travel much more efficient. I like having everything in one platform, and the reporting and customer support have been great. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

The main drawback is that itinerary changes sometimes have to be handled through Egencia rather than directly with the airline or hotel, which can make last-minute changes a little less convenient. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Egencia has helped centralize our business travel program by giving employees one place to book flights, hotels, and rental cars while providing better visibility into travel spend. It also simplifies approvals, keeps travelers within company policy, and makes it easier to track itineraries and manage changes when plans shift. Overall, it's saved time and given us better control over our travel program. Review collected by and hosted on G2.com.

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Response from Egencia By Amex GBT of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-13052897/official_response/edit)

Hello Matt,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia by Amex GBT

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Anisa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anisa K.")
AK

Anisa K.

Senior Business Travel Consultant

Enterprise (\> 1000 emp.)

6/9/2026

"Intuitive Traveler Experience with Strong Program Control and Visibility"

4.5/5

What do you like best about Egencia by Amex GBT?

What I like most about Amex GBT Egencia is the balance between traveler experience and program control. The platform is intuitive for travelers, which helps drive adoption and compliance, while still providing the reporting, policy controls, and visibility needed to effectively manage a global travel program. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

While Egencia works well for standard travel bookings and provides strong visibility and reporting, there are several opportunities to further enhance both the traveler and arranger experience.

One area I'd like to see improved is payment flexibility. For example, when a traveler wishes to personally pay for an upgrade from Economy to Premium Economy or Business Class, there isn't always a seamless way to split the payment between the company's approved payment method and the traveler's personal card. Providing this functionality would improve the traveler experience while maintaining policy compliance and spend visibility.

I'd also like to see improvements around guest traveler management and group bookings. Creating and maintaining guest profiles can be cumbersome, and it would be beneficial if arrangers could add notes or traveler preferences directly to a guest profile that are visible to both agents and arrangers. This would make it much easier to book on behalf of guests and ensure important information is retained for future trips.

For group travel, additional self-service functionality and visibility would help reduce manual intervention and improve efficiency for both travelers and administrators.

Finally, while the reporting capabilities are strong, I would welcome more advanced analytics around traveler behavior, leakage, supplier performance, and policy compliance, along with improved profile synchronization across systems.

Overall, the platform is effective, but enhancements in payment flexibility, guest profile management, group booking functionality, and reporting would significantly improve the experience for travelers, arrangers, and travel managers alike. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

Show More

Response from Social Team of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12937304/official_response/edit)

Hi Anisa,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia

Validated ReviewerIncentivizedSource: Seller invite

 ![Gabe B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe B.")
GB

Gabe B.

Enterprise (\> 1000 emp.)

6/9/2026

"Effortless Corporate Booking with Stellar Support"

4.5/5

What do you like best about Egencia by Amex GBT?

I like how Amex GBT Egencia helps with all our corporate bookings and is easy to use. It's very fluid in its process and keeps me on track for the booking process. It's a time saver, helping me as a travel manager and also making it easy for travelers to book their travel in a timely, quick, and efficient manner. The initial setup was rather easy for me since I've had experience with Egencia previously, making it seamless—kind of like riding a bicycle. Overall, I think it's a very easy product that could be readily absorbed by any company, even on a large scale, like a multinational. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Sometimes on the repricing, it tells you that there's no fare. It should automatically give you the new fare. Recently, there's been issues where you try to book a fare and then it says something goes wrong. So there's nuances that every time they pop up, but eventually, they do get resolved in a timely manner. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Amex GBT Egencia helps with all our corporate bookings. It's easy to use, fluid in process, and keeps the booking process on track. It's a time-saver, making travel booking quick and efficient both for me as a travel manager and for my travelers. Review collected by and hosted on G2.com.

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Response from Social Team of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12937121/official_response/edit)

Hi Gabe,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Enterprise (\> 1000 emp.)

7/28/2026

"Effortless Setup and Seamless User Experience"

4.5/5

What do you like best about Egencia by Amex GBT?

I like the format of the website and the ease with which I can get the information I need. I think their bargaining power works well, especially compared to other sites I've used where the travel experience wasn't the best. I find that with Egencia by Amex GBT, the travel groups are better managed, which is convenient when traveling with work necessities like a laptop. The initial setup was super easy, with a clear section for adding personal information and credit cards, making booking smooth. Based on my experience so far, things have been working well. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

At this point, there is nothing that I can say that I don't like about the platform/service. It met all of my expectations with respect to being able to book travel. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

I find Egencia by Amex GBT solves my travel booking problems quickly. Its bargaining power ensures I have a better travel experience, and I appreciate its user-friendly format for easily finding the information I need. Review collected by and hosted on G2.com.

Show More

Response from Egencia By Amex GBT of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-13175118/official_response/edit)

Hello,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,&nbsp;

Egencia by Amex GBT

Validated ReviewerSource: Seller invite

 ![Jyo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jyo S.")
JS

Jyo S.

Enterprise (\> 1000 emp.)

5/10/2026

"Quick Booking and Exceptional Customer Service"

5/5

What do you like best about Egencia by Amex GBT?

I really like Amex GBT Egencia for its quick searching and booking capabilities, which make booking for work-related travel efficient. It also provides easy access to receipts for reimbursement reports, reducing my administrative burden. Additionally, I appreciate being able to change tickets with the help of their customer service team, which adds flexibility to my travel plans. The hotel and flight booking features are invaluable for my work, as I frequently travel to clinical sites for study monitoring. The initial setup was super smooth, I'd rate it a 10/10, and I'm very likely to recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I find it inconvenient that I can't switch tickets or bookings directly on the website without needing to reach out to the customer service team. It would be great to have a link or form that allows access to changing the booking. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

I use Amex GBT Egencia for quick navigation and booking, plus accessing receipts for reimbursement reports. Review collected by and hosted on G2.com.

Show More

Response from Social Team of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12787917/official_response/edit)

Hi Jyo,

Thanks for the review. We are so pleased you feel this way about our solution. We always aim to make your booking and travel experience as smooth as possible. We will send you feedback to our internal team.

Thanks,

Amex GBT

Validated ReviewerSource: Seller invite

 ![Samantha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha M.")
SM

Samantha M.

Administrative Assistant

Small-Business (50 or fewer emp.)

6/25/2026

"Easy Booking and Organized Travel in One Place"

4.5/5

What do you like best about Egencia by Amex GBT?

I like how easy the booking process is and how well it keeps all the bookings stored together so I know all of our upcoming travel Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

The not as helpful as hoped API with Egencia means I am still spending more time than I want to finding receipts for travel booked on our corporate cards Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

It is making booking travel easier and more streamlined than our very loose process before of people sending me screenshots of what they want and me interpreting those into bookings Review collected by and hosted on G2.com.

Show More

Response from Egencia By Amex GBT of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-13033314/official_response/edit)

Hello Samantha,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia by Amex GBT

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Anna N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna N.")
AN

Anna N.

Intern

Small-Business (50 or fewer emp.)

7/6/2026

"Simplified Travel Management with Great Visibility"

4/5

What do you like best about Egencia by Amex GBT?

I find Egencia by Amex GBT extremely easy to use. As an administrator, I'm able to get all the information on all my consultants' travel very easily. It's also easy for consultants to book their travel themselves while I maintain visibility into the budget. We can incorporate our travel policy within the system, which is quite practical. The initial setup was fairly simple, and the customer service rep was helpful. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Just sometimes the pricing can be higher than we could find on our own, but usually, it's pretty comparable. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

It's easy for consultants to book travel themselves, and I have visibility into the budget and can enforce our travel policy within the system. Review collected by and hosted on G2.com.

Show More

Response from Egencia By Amex GBT of Egencia by Amex GBT

[Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-13068023/official_response/edit)

Hello Anna,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia by Amex GBT

Validated ReviewerIncentivizedSource: Seller invite

## Questions about Egencia by Amex GBT? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Egencia by Amex GBT
](https://www.g2.com/products/egencia-by-amex-gbt/discussions/new)

SB

Sally Beck
•
Last activity over 6 years ago

is there a way to minimize the number of email sent to travelers?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/is-there-a-way-to-minimize-the-number-of-email-sent-to-travelers)

MG

Michael Griffin
•
Last activity over 6 years ago

How do I redeem reward incentives through Egencia?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/25413-how-do-i-redeem-reward-incentives-through-egencia)

[
View all Discussions
](https://www.g2.com/products/egencia-by-amex-gbt/discuss)

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

2 months

### Return on Investment

13 months

### Average Discount

15%

[
View More Pricing Information
](https://www.g2.com/products/egencia-by-amex-gbt/pricing)

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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9d9862599ae4ddafdbaa68b7dd8a5dde/perk-formerly-travelperk.jpg "Product Avatar Image")

Perk (formerly TravelPerk)

4.6/5(2,093)

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SAP Concur

4/5(7,179)

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##### 
##### Egencia by Amex GBT Features

Travel Management

Ease of Booking

Itinerary Management

Trip Notifications

Expense Reporting

Expense Automation

Integration

Compliance

Approval 

Rules

Workflows

AI - Travel Management

Personalization

Predictive Analytics

Cost Savings

[
View More Features
](https://www.g2.com/products/egencia-by-amex-gbt/features)

## Top-Rated Alternatives

[

 ![Navan (Formerly TripActions)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navan (Formerly TripActions)")

Navan (Formerly TripActions)

4.7/5(9,295)

](https://www.g2.com/products/navan-formerly-tripactions/reviews)

[

 ![Perk (formerly TravelPerk)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perk (formerly TravelPerk)")

Perk (formerly TravelPerk)

4.6/5(2,093)

](https://www.g2.com/products/perk-formerly-travelperk/reviews)

[

 ![SAP Concur](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Concur")

SAP Concur

4/5(7,179)

](https://www.g2.com/products/sap-concur/reviews)

[
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##### Categories on G2

[Expense Management](https://www.g2.com/categories/expense-management)[Spend Management](https://www.g2.com/categories/spend-management)[Travel Management](https://www.g2.com/categories/travel-management)

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