--- title: Egencia by Amex GBT Reviews meta_title: 'Egencia by Amex GBT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 920 reviews by the users' company size, role or industry to find out how Egencia by Amex GBT works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 920 scale: '5' date_modified: '2026-07-13' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Egencia by Amex GBT Reviews **Vendor:** American Express Global Business Travel **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 920 ## About Egencia by Amex GBT Egencia by Amex GBT – Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need. ## Egencia by Amex GBT Pros & Cons **What users like:** - Users love the **ease of use** of Egencia, allowing quick and straightforward travel booking for employees. (96 reviews) - Users appreciate the **easy booking process** with Egencia, allowing quick travel arrangements and efficient employee management. (70 reviews) - Users value the **convenience** of Egencia's easy itinerary management and excellent customer support for seamless travel planning. (58 reviews) - Users find the **customer support** of Egencia by Amex GBT to be knowledgeable, organized, and user-friendly. (55 reviews) - Users appreciate the **efficient organization** capabilities of Amex GBT Egencia, simplifying travel management and information centralization. (34 reviews) - Users praise the **intuitive interface** of Amex GBT Egencia, making travel management simple and efficient. (30 reviews) - Simplicity (30 reviews) - Users value the **efficient travel management** of Amex GBT Egencia, making booking business travel simple and quick. (29 reviews) - Experience (26 reviews) - Easy Navigation (22 reviews) **What users dislike:** - Users often experience **poor customer support** , facing delays and vague solutions that complicate their booking process. (29 reviews) - Users regularly face **booking issues** with Egencia, leading to confusion and subsequent complications with travel arrangements. (25 reviews) - Users experience **booking confusion** with Egencia, encountering issues finding flights and using hotel discounts. (20 reviews) - Users find **limited options** for airlines and booking processes, creating friction and complicating their overall experience. (17 reviews) - Users find **pricing issues** frustrating as fares sometimes differ from direct bookings, complicating the overall experience. (16 reviews) - Users are frustrated with **hotel issues** , including lack of receipt access and uncertain bookings impacting experiences. (15 reviews) - Users report **approval issues** with flight credits on Egencia, finding the process cumbersome and time-consuming. (13 reviews) - Expensive (12 reviews) - Approval Process (10 reviews) - Cancellation Issues (10 reviews) ## Egencia by Amex GBT Reviews ### 1. Easy to use even for the novice **Rating:** 3.5/5.0 stars **Reviewed by:** Katie S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Egencia by Amex GBT?** I love how intuitive the design is even for my most basic user who has a lot of problems with newer technology. It's a very simple design. I've also found that Egencia hangs less than other competitor software. The reporting within is customizable and quick. It's also easy to set-up policy parameters to help steer users towards preferred providers and also compliance across the enterprise. I've only had to reach out to customer support a handful of times but they were always competent and efficient. I use Egencia daily both for booking travel and overseeing travel and every view is useful to me. **What do you dislike about Egencia by Amex GBT?** I wish there was better conversion tools from guest accounts to full user accounts. Right now you have to remake a guest instead of there being a way to change their category from guest to user. It's a little frustrating when converting those that came in for interviewing and received and accepted offers. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Keeping people away from third-party headaches and allowing me to internally track all travel for better oversight and efficientcy across the enterprise. **Official Response from Social Team:** > Hi Katie, Thanks so much for taking the time to share your positive experience with us– it's much appreciated! We will share your feedback back to the relevant internal team. Thanks, Amex GBT Egencia ### 2. Streamlined Business Travel with Reporting Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Carmen B. | Senior Executive Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Egencia by Amex GBT?** I use Amex GBT Egencia for associate travels, including flights, hotels, and car rentals as needed. I like that it's a friendly "self-serve" platform, which means associates can book their travel independently after training and understanding the guidelines, like getting pre-approval before booking. There's also an option to speak with an agent if needed, which is nice. **What do you dislike about Egencia by Amex GBT?** Running data reports is always a challenge. Every month, we see 2-4 transactions that do not provide us with enough details. Our finance department requires specific information showing the traveler and what the charge was for. A lot of the time, the representative comes back saying that it was charged by a third party, either directly from the airline or hotel. However, the credit card statement only shows that Egencia was the vendor. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I use Amex GBT Egencia to monitor travel requirements on a single platform with specific guidelines, making it friendly and self-serve with agent support if needed. **Official Response from Social Team:** > Hi, Thank you for your review! We are driven by creating a streamlined booking system for our customers. We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 3. A Smarter Way to Manage Business Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer O. | Travel Manager/Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Egencia by Amex GBT?** Egencia by Amex GBT consistently delivers a seamless, reliable, and user‑friendly business travel experience. Their platform makes booking, managing, and adjusting travel incredibly efficient, and their customer support is responsive and knowledgeable. The combination of strong technology, clear reporting tools, and dependable service makes them an excellent partner for any company looking to streamline corporate travel. **What do you dislike about Egencia by Amex GBT?** Limited customization — Some policy settings and approval flows feel rigid, making it harder to tailor the platform to unique company needs. Interface complexity — The layout can feel cluttered, and certain tasks (like modifying multi‑leg trips) take more clicks than they should. Inconsistent support experiences — While support can be excellent at times, response quality and speed vary depending on the channel and issue. Mobile app limitations — The app doesn’t always offer the same functionality as the desktop version, which can slow things down while traveling. Supplier availability gaps **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia solves the challenge of managing corporate travel across multiple systems by centralizing booking, approvals, policy compliance, and reporting in one platform. This saves time, improves traveler safety, increases policy adherence, and gives us better visibility into travel spend. The result is a smoother, more efficient travel experience for both travelers and administrators. **Official Response from Social Team:** > We appreciate your feedback and are pleased to hear that our 24/7 support and self-service options have been beneficial for managing travel changes or cancellations. We are committed to providing a seamless experience for our users. ### 4. Egencia: Easy, Efficient Business Travel with Excellent Reporting & Support **Rating:** 4.0/5.0 stars **Reviewed by:** Matt C. | Director of Purchasing, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Egencia by Amex GBT?** Egencia has been easy to use and has made booking and managing business travel much more efficient. I like having everything in one platform, and the reporting and customer support have been great. **What do you dislike about Egencia by Amex GBT?** The main drawback is that itinerary changes sometimes have to be handled through Egencia rather than directly with the airline or hotel, which can make last-minute changes a little less convenient. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia has helped centralize our business travel program by giving employees one place to book flights, hotels, and rental cars while providing better visibility into travel spend. It also simplifies approvals, keeps travelers within company policy, and makes it easier to track itineraries and manage changes when plans shift. Overall, it's saved time and given us better control over our travel program. **Official Response from Egencia By Amex GBT:** > Hello Matt, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 5. Intuitive Traveler Experience with Strong Program Control and Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Anisa K. | Senior Business Travel Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Egencia by Amex GBT?** What I like most about Amex GBT Egencia is the balance between traveler experience and program control. The platform is intuitive for travelers, which helps drive adoption and compliance, while still providing the reporting, policy controls, and visibility needed to effectively manage a global travel program. **What do you dislike about Egencia by Amex GBT?** While Egencia works well for standard travel bookings and provides strong visibility and reporting, there are several opportunities to further enhance both the traveler and arranger experience. One area I'd like to see improved is payment flexibility. For example, when a traveler wishes to personally pay for an upgrade from Economy to Premium Economy or Business Class, there isn't always a seamless way to split the payment between the company's approved payment method and the traveler's personal card. Providing this functionality would improve the traveler experience while maintaining policy compliance and spend visibility. I'd also like to see improvements around guest traveler management and group bookings. Creating and maintaining guest profiles can be cumbersome, and it would be beneficial if arrangers could add notes or traveler preferences directly to a guest profile that are visible to both agents and arrangers. This would make it much easier to book on behalf of guests and ensure important information is retained for future trips. For group travel, additional self-service functionality and visibility would help reduce manual intervention and improve efficiency for both travelers and administrators. Finally, while the reporting capabilities are strong, I would welcome more advanced analytics around traveler behavior, leakage, supplier performance, and policy compliance, along with improved profile synchronization across systems. Overall, the platform is effective, but enhancements in payment flexibility, guest profile management, group booking functionality, and reporting would significantly improve the experience for travelers, arrangers, and travel managers alike. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** n/a **Official Response from Social Team:** > Hi Anisa, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia ### 6. Effortless Corporate Booking with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Gabe B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Egencia by Amex GBT?** I like how Amex GBT Egencia helps with all our corporate bookings and is easy to use. It's very fluid in its process and keeps me on track for the booking process. It's a time saver, helping me as a travel manager and also making it easy for travelers to book their travel in a timely, quick, and efficient manner. The initial setup was rather easy for me since I've had experience with Egencia previously, making it seamless—kind of like riding a bicycle. Overall, I think it's a very easy product that could be readily absorbed by any company, even on a large scale, like a multinational. **What do you dislike about Egencia by Amex GBT?** Sometimes on the repricing, it tells you that there's no fare. It should automatically give you the new fare. Recently, there's been issues where you try to book a fare and then it says something goes wrong. So there's nuances that every time they pop up, but eventually, they do get resolved in a timely manner. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia helps with all our corporate bookings. It's easy to use, fluid in process, and keeps the booking process on track. It's a time-saver, making travel booking quick and efficient both for me as a travel manager and for my travelers. **Official Response from Social Team:** > Hi Gabe, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia ### 7. Quick Booking and Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jyo S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Egencia by Amex GBT?** I really like Amex GBT Egencia for its quick searching and booking capabilities, which make booking for work-related travel efficient. It also provides easy access to receipts for reimbursement reports, reducing my administrative burden. Additionally, I appreciate being able to change tickets with the help of their customer service team, which adds flexibility to my travel plans. The hotel and flight booking features are invaluable for my work, as I frequently travel to clinical sites for study monitoring. The initial setup was super smooth, I'd rate it a 10/10, and I'm very likely to recommend it to others. **What do you dislike about Egencia by Amex GBT?** I find it inconvenient that I can't switch tickets or bookings directly on the website without needing to reach out to the customer service team. It would be great to have a link or form that allows access to changing the booking. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I use Amex GBT Egencia for quick navigation and booking, plus accessing receipts for reimbursement reports. **Official Response from Social Team:** > Hi Jyo, Thanks for the review. We are so pleased you feel this way about our solution. We always aim to make your booking and travel experience as smooth as possible. We will send you feedback to our internal team. Thanks, Amex GBT ### 8. Easy Booking and Organized Travel in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha M. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Egencia by Amex GBT?** I like how easy the booking process is and how well it keeps all the bookings stored together so I know all of our upcoming travel **What do you dislike about Egencia by Amex GBT?** The not as helpful as hoped API with Egencia means I am still spending more time than I want to finding receipts for travel booked on our corporate cards **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It is making booking travel easier and more streamlined than our very loose process before of people sending me screenshots of what they want and me interpreting those into bookings **Official Response from Egencia By Amex GBT:** > Hello Samantha, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 9. Simplified Travel Management with Great Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Anna N. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Egencia by Amex GBT?** I find Egencia by Amex GBT extremely easy to use. As an administrator, I'm able to get all the information on all my consultants' travel very easily. It's also easy for consultants to book their travel themselves while I maintain visibility into the budget. We can incorporate our travel policy within the system, which is quite practical. The initial setup was fairly simple, and the customer service rep was helpful. **What do you dislike about Egencia by Amex GBT?** Just sometimes the pricing can be higher than we could find on our own, but usually, it's pretty comparable. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It's easy for consultants to book travel themselves, and I have visibility into the budget and can enforce our travel policy within the system. **Official Response from Egencia By Amex GBT:** > Hello Anna, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 10. Effortless Corporate Travel Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Egencia by Amex GBT?** I love the availability of flight and hotel inventory, which makes planning trips easier. Having access to agents in the event of an emergency is really reassuring, and the ability to actually chat with someone is a big plus. It centralizes a point of contact and benefits from the experience of professionals who are helping. The initial setup of Egencia by Amex GBT was very easy and seamless, and I appreciate how it integrates with Expensify, making the experience easier for our employees. **What do you dislike about Egencia by Amex GBT?** We are a growing organization and our needs and wants are evolving its really ensuring we are working lockstep with our account executive to ensure we are getting the appropriate service for our team. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia by Amex GBT helps manage our corporate travel and addresses issues when traveling abroad. It provides a centralized point of contact, professional support, and access to flight and hotel inventory, making the experience easier for our employees with agent access during emergencies. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 11. Effortless Business Travel Management with Centralized Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Shriram B. | Lead Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Egencia by Amex GBT?** I like that Amex GBT Egencia makes booking and managing business travel simple and centralized. The platform is easy to use, provides good visibility into travel spend, and helps ensure compliance with company travel policies. The ability to manage flights, hotels, and itineraries in one place saves time, and the reporting tools are helpful for tracking and optimizing travel costs. **What do you dislike about Egencia by Amex GBT?** I find that pricing options and availability can sometimes be more limited compared to consumer travel sites. Making changes or cancellations can also feel less flexible, and in certain situations I need to rely on customer support rather than being able to self-serve. While support is generally helpful, response times can vary depending on the issue. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia solves the challenge of managing business travel across teams while maintaining policy compliance and cost control. It centralizes travel bookings, approvals, and spend data in one platform, which gives me better visibility into travel activity and expenses. This helps reduce manual coordination, improve compliance, and make it easier to manage and optimize travel as the organization scales. **Official Response from Social Team:** > Hi Shriram, Thank you of the review. We are so pleased that you find our solution great for your business needs. Thanks, Amex GBT ### 12. Easy to Use, Responsive Support, and Centralized Agreement Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse E. | Principal Consultant / Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Egencia by Amex GBT?** Easy to use, with quick responses from account management. I also like being able to load our negotiated agreements into one central TMC. **What do you dislike about Egencia by Amex GBT?** It’s frustrating when people or employees who don’t understand the overall value come to us complaining about “cheaper” flights they found online. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Streamlined billing and a centralized resource for travel make it easy to book anywhere, anytime. **Official Response from Egencia By Amex GBT:** > Hello Jesse, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 13. Streamlined Business Travel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Anne B. | Supplier Quality Management Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Egencia by Amex GBT?** I use Amex GBT Egencia for booking work trips and appreciate how easy it is to have the entire trip scheduled and tracked in one place. It's great that it reminds me automatically to book a car and a hotel, and it adds to the trip report without me having to link it all manually. I like how it keeps everything together for each trip, but it's also easy to separate if needed, especially when multiple trips occur in a short amount of time. Additionally, it's super easy to get all the receipts for my expense reports. The initial setup of Amex GBT Egencia was also super easy. **What do you dislike about Egencia by Amex GBT?** I'd wish that my account could be linked to Concur (the company's expense report website) to send the receipts automatically. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia makes it easy to schedule and track trips in one place. It reminds me to book essentials and adds items to reports without needing manual input. **Official Response from Social Team:** > Hi Anne, Thank you for sharing your positive experience with Amex GBT Egencia. We're pleased to hear that it has streamlined your business travel management and made it easy to keep everything together for each trip. Thanks, Amex GBT ### 14. Solid Company-Approved Travel Booking, but Missing Options and a Messy Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Egencia by Amex GBT?** A very solid way to search for various travel related options that are approved by the company for easy tracking and purchase. There are quite a few options for any travel location I need to go to! **What do you dislike about Egencia by Amex GBT?** I compared to my own travel research., and I will say that a lot of options are missing, seems like only rather premium options are available. The integration is fine information wise, but the interface is rather messy. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Sometimes is hard to find the best flights and ones that are approved by the company, this makes an easy place to gather everything together and know that they work with the company's policies. I can book everything together without having to go to other sites or locations to book things separately. **Official Response from Social Team:** > Hi, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 15. Easy, Clear Booking for Air, Hotel, and Rental **Rating:** 4.0/5.0 stars **Reviewed by:** Valerie V. | Travel admin, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Egencia by Amex GBT?** The tool is very easy to use. Very simple steps when booking either, air, hotel o rental. Fields are clear and itemized so it's easy to ready descriptions. **What do you dislike about Egencia by Amex GBT?** So far there are no Mexican Low-cost airlines included and sometimes rarely but sometimes customer service people leave hanging on users. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** They do open a case for any issue or complain and give answer and solutions. **Official Response from Egencia By Amex GBT:** > Hello Valerie, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 16. Effortless Travel Management, Minor Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Robin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Egencia by Amex GBT?** I use Amex GBT Egencia to book travel for work, and it's so easy to book everything. I really like being able to book flights, hotels, and car rentals all at once. Plus, the information gets sent to my co-workers automatically, which saves me a lot of time. Switching from Expedia was a huge time saver for us because, with Expedia, I had to contact airlines myself for any changes, spending a lot of time on hold. With Amex GBT Egencia, your associates handle that part. The initial setup was also easy as we just needed to provide traveler details and emails, and you guys did the rest. **What do you dislike about Egencia by Amex GBT?** When I have to cancel a flight and there is an airline credit, I wish I could see it as the travel manager and not just the employee who the flight was booked for. I did send an email to the contact at Amex GBT Egencia, and she never emailed back. Maybe our contact has changed, in which case I never found out about that. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I use Amex GBT Egencia because it's easy to book flights, hotels, and car rentals, saving me time. Information is automatically sent to my co-workers. Unlike Expedia, I don't have to contact airlines for changes; Egencia handles it. **Official Response from Social Team:** > Hi Robin, Thank you for sharing your positive experience with Amex GBT Egencia! We're glad to hear that you find it easy to book travel and that it saves you time. We appreciate your feedback about the airline credit visibility and the lack of response from our contact. We will address these issues to improve our service. Thanks, Amex GBT ### 17. User-Friendly Hub for Travel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Egencia by Amex GBT?** I like that Amex GBT Egencia is very user-friendly. My travelers can go to the portal, and everything they need for their trip is all in one location. The initial setup was very easy and simple. **What do you dislike about Egencia by Amex GBT?** I think some of the reporting could use improvement. And some of the searching capabilities could be improved as well. I am a long time customer and reporting for me previously was so much easier. I could simply go to the reporting tab and enter some specific data that I am trying to search for and it was so simple to generate a report. Now, it seems that it is a little more difficult to do a quick search. Just a more simplified easier to use reporting tool would help. I would like to be able to customize it be simple. I would just need dates and a ticket number and search based off that. **Recommendations to others considering Egencia by Amex GBT:** I think Egencia is a great one-stop shop for all travel. Competitive pricing, helpful agents, and you can see everything at a quick glance. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I find Amex GBT Egencia centralizes all our travel needs, making it very user-friendly for our travelers with everything in one location. **Official Response from Social Team:** > Hi Denise, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 18. Egencia Balances Intuitive Booking with Responsive Support and Strong Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Anisa K. | Global Travel and Expense Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Egencia by Amex GBT?** What I value most about Egencia is the balance between technology and service. The platform is intuitive and efficient for travelers and bookers, which helps drive adoption and compliance, while still being backed by a responsive support team when complex or urgent situations arise. I also appreciate the transparency in reporting and policy controls, which are critical from a Global Travel & Expense perspective. It gives us visibility, control, and the ability to make data-driven decisions while maintaining a good traveler experience. **What do you dislike about Egencia by Amex GBT?** While Egencia offers solid functionality overall, there are a few areas where improvements would significantly enhance the experience. One key limitation is the inability to book mixed cabin classes within the same group reservation. This creates operational challenges when traveler needs differ (e.g., executives vs. standard travelers) and often requires splitting bookings, which reduces efficiency and visibility. Another opportunity for improvement would be the introduction of a global events or group travel module. A centralized section where departments can submit and manage group travel requests would be extremely valuable. Ideally, this would allow Events or Travel teams to have full visibility, manage approvals, coordinate bookings, and send communications to attendees in one place. This would reduce manual processes and improve oversight for larger movements of people. Additionally, a more robust approver dashboard would be highly beneficial. It would be helpful if approvers could easily see where their team members are traveling, what is booked, and upcoming trips not just individual approval requests. This would enhance duty of care, budget visibility, and planning. Additionally, it would be beneficial to introduce an option within the booking dashboard that allows travelers to upgrade their flight using their personal form of payment. This would provide flexibility while maintaining policy compliance and ensuring the company is only covering the approved portion of the fare. Overall, the platform is strong, but greater flexibility for group bookings, improved global event management capabilities, and enhanced visibility tools for leadership would take it to the next level. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Ultimately, Egencia is solving the problem of balancing control with user experience, allowing us to manage risk and spend effectively while giving travelers a modern, efficient booking tool. **Official Response from Social Team:** > Hi Anisa, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 19. Streamlines Travel Logistics Efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Lyda C. | 988 Administrative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Egencia by Amex GBT?** I find Amex GBT Egencia to be an excellent service, the best we've ever used in years. The platform is easy to use, and the customer service representatives are very helpful. I really appreciate the utility and user-friendliness of the platform. The way the platform is organized and set up makes it very efficient for travel booking. Users can get in, make decisions, book travel, and download the needed data easily. Additionally, the support we received from our account manager made the initial setup very easy. **What do you dislike about Egencia by Amex GBT?** At times, there are very long holds to wait to speak to a customer service representative on the phone. The phone calls do take quite a bit amount of time to get to completion. Understandably, the reps do have to repeat back to the caller each of the specific details so that both parties can be in alignment. But if there is any way that the calls could be made tighter, briefer, this would expedite efficiency. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I use Amex GBT Egencia for all our travel logistic needs. The platform's easy-to-use and efficient setup allows us to make quick travel decisions, book travel, and download necessary data. The service is excellent, with helpful customer support. **Official Response from Social Team:** > Hi Lyda, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 20. Fast and Competitive, but Slow Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Egencia by Amex GBT?** I like the ability to book quickly online, as well as the wide range of services offered by Egencia by Amex GBT. I also appreciate the competitive pricing and how it respects corporate agreements. The initial setup was very easy and uploading all the information of regular passengers saved us a lot of time. **What do you dislike about Egencia by Amex GBT?** The Travel Consultants are very slow. It takes too long to validate the information in order to access a human agent to help solve a problem that cannot be resolved online. This should be easier because if there is a technical failure on the platform, someone should be available more quickly to resolve it. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I can book quickly online with Egencia by Amex GBT. It offers a wide range of services at competitive prices and respects corporate agreements. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 21. Effortless Booking with Policy Controls, But Pricey Rates **Rating:** 4.5/5.0 stars **Reviewed by:** Dhara D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Egencia by Amex GBT?** I find Amex GBT Egencia easy to use for booking travel, including flights and hotels. The multiple options for selecting flights make it simple to understand and choose the best fit for my needs. If I ever miss an invoice, it’s easy to find it again through Egencia. The platform isn't just about convenience; it helps standardize travel across the company, booking everything in one place with built-in policy controls. It's also great because it saves time and is cost-effective, offering curated options aligned with company policies and negotiated deals. The initial setup was quite easy. **What do you dislike about Egencia by Amex GBT?** Sometimes negotiated Egencia rates are higher than the rates on other booking sites. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia keeps my entire booking in one trip, standardizes travel across the company, saves time with curated options aligned with policies, and is cost-effective with easy booking and retrieval of invoices. **Official Response from Social Team:** > Hi Dhara, We're glad to hear that you find Amex GBT Egencia easy to use for booking travel and that it helps standardize travel across your company. We will send your feedback about the Egencia rates to our internal team. Thanks, Amex GBT ### 22. Continuing to improve within our company **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlin J. | Lead Indirect Procurement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Egencia by Amex GBT?** I like that Amex GBT Egencia makes business travel simple and centralized—it’s easy to book, manage, and track everything in one place while staying within company policies. **What do you dislike about Egencia by Amex GBT?** The platform is very structured, which is great for compliance, but it can occasionally limit flexibility when trying to explore alternative travel options. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia is solving the challenge of managing business travel in a centralized, organized way—especially across teams. Instead of booking travel separately and tracking expenses manually, it brings flights, hotels, approvals, and spend data into one platform. This benefits me by saving time and reducing manual work, since everything is in one place. It also gives better visibility into travel activity and expenses, which helps with staying within company policies and controlling costs. Overall, it makes travel planning more efficient, compliant, and easier to manage as the company grows. **Official Response from Social Team:** > Hi Caitlin, We're pleased to hear that Amex GBT Egencia is benefiting you by simplifying and centralizing business travel management. We will continue to focus on providing a platform that saves time, reduces manual work, and offers better visibility into travel activity and expenses. Thanks, Amex GBT ### 23. Strong, Modern Online Tool—But Backend Customer Service Needs Major Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Egencia by Amex GBT?** They have a strong online tool that has been upgraded to meet current market standards, and it’s good to see that they keep improving and moving with the times. **What do you dislike about Egencia by Amex GBT?** The customer service (backend team) is a nightmare—honestly, it’s pathetic. GBT really needs a clear plan for improvement and proper investment in this area. The core quality of GBT is being scaled down and undermined simply because of this issue. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** My requirements are handled by my end users, and they only need manual or third-party involvement in more complex cases. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 24. Travel Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Egencia by Amex GBT?** Having all of our travelers’ data in one place makes it much easier to book multiple trips across the company. It’s also helpful to have all the airline carriers in one location, along with the hotel chains. **What do you dislike about Egencia by Amex GBT?** Way too many changes. It feels like the tabs keep moving around, and the redefined categories make it hard to follow and find what I’m looking for. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** They’re very helpful whenever we run into issues, especially when we need to cancel hotels or rebook flights. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 25. Turnkey and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Donna B. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Egencia by Amex GBT?** I like the fact that it's turnkey and easy to use. **What do you dislike about Egencia by Amex GBT?** The major concern is the hotel rates and loyalty points aren't always consistent. For example, if I book on my own sometimes I get a better rate than using the Engencia tool. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It makes it easier to book travel. **Official Response from Egencia By Amex GBT:** > Hello Donna, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 26. All Travel Info in One Place with Helpful Cost Comparisons **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Egencia by Amex GBT?** I like that all the info and data is in one place. I like the cost comparison and the ability to accept lower costs when available. I like that I can book for groups of people most of the time. **What do you dislike about Egencia by Amex GBT?** Too many clicks to get where I need. I book for multiple travelers, the "trip" will often disconnect and I need to go back to the 'drafts' and book each traveler individually - then when I want to copy the confirmation codes, I need to search each traveler separately as their own trip, despite booking as one trip. The pages take a long time to load, which would not be an issue if I didn't need to take so many clicks to get one piece of information. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I like my quarterly meetings with my sales rep. She breaks down our spend from the year prior and this is exactly what my company is looking for. I appreciate the deck and graphs. **Official Response from Social Team:** > Hi, Thank you for your review! We are driven by creating a streamlined travel day for our customers. We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 27. Egencia in continuous improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Egencia by Amex GBT?** The agency is always striving for continuous improvement, adding new tools to the website, which I find very helpful for travel managers. **What do you dislike about Egencia by Amex GBT?** The customer support service sometimes is very slow and innacurate **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia is very easy to use. There have been just a few occasions during these five years of service where I've had to reach out the account manager to resolve an issue on the website. I believe the website has increasingly expanded management tools. **Official Response from Social Team:** > It's great to hear that you find Amex GBT Egencia easy to use and that our new and updated features are beneficial for you. We appreciate your feedback and will continue to strive for excellence in our customer support services. ### 28. Easy to Use with a Familiar Platform Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff H. | Mobile Notary Public & Loan Signing Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Egencia by Amex GBT?** Ease of implementation/integration, ease of use, familiarity with the platform layout. **What do you dislike about Egencia by Amex GBT?** It sometimes offers too many choices for our employees. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It is saving us from using an outside travel agent, thus saving us costs overall. It allows more flexibility for our travelers and better visibility and control for our management to approve travel. It allows us to build our T&E policy guidelines right into the booking system to help avoid travel outside the policy before it happens. This is a big help in avoiding awkward conversations and denied reimbursements after the fact when travelers book tickets that are outside of policy. **Official Response from Social Team:** > Hi Jeff, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 29. Versatile Travel Solution with Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa M. | Senior Travel and Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Egencia by Amex GBT?** I find our account manager excellent and very responsive, which helps a lot when I have questions or need assistance. The interface of Amex GBT Egencia is similar to other interfaces people use for personal travel, making it familiar and easy to navigate. I also appreciate the settings that can be adjusted to fit our travel policy, providing flexibility for our needs. The account manager's responsiveness ensures we can sort through situations and system issues quickly and effectively. **What do you dislike about Egencia by Amex GBT?** Since the company is taken over or merged with Amex GBT, I feel like the system has become a little bit more cumbersome, and it sometimes can be difficult to get issues resolved. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I use Amex GBT Egencia as it provides a travel booking tool available in most countries where we have offices, effectively supporting our global operations. **Official Response from Social Team:** > Hi Lisa, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 30. Intuitive Platform with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elena A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Egencia by Amex GBT?** I appreciate the good tools that Egencia by Amex GBT offers, making the site easy to navigate. I like our representative, Emily, who is always available and concerned with our use of Egencia and its efficiency. Additionally, the transactions upload to our expensing software, which is a helpful feature. **What do you dislike about Egencia by Amex GBT?** Nothing **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia by Amex GBT offers easy navigation and useful tools that users like, uploads transactions to our expensing software, and our representative Emily is always available and cares about our efficiency. **Official Response from Egencia By Amex GBT:** > Hello  Elena, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 31. Effortless Trip Management with Extensive Travel Options **Rating:** 4.5/5.0 stars **Reviewed by:** Tosha Z. | Facilities Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Egencia by Amex GBT?** What I like best is how easy it makes booking and managing trips across multiple regions. The platform offers a huge selection of flights, hotels, and car rentals, all in one place — so we rarely run into availability issues. Egencia touts “consumer-like” simplicity for business travel and strong traveler support. For travelers, ease of booking, mobile access, real-time changes matter a lot — and this is emphasised. **What do you dislike about Egencia by Amex GBT?** While Amex GBT Egencia offers strong global coverage and great reporting tools, the least helpful aspect is that the platform can feel a bit limited and clunky at times. Some low-cost flight options don’t always appear in search results, and the interface for modifying or managing complex bookings isn’t always intuitive. Customer support can also be inconsistent during high-volume travel periods, which can make resolving urgent issues a little stressful. Additionally, pricing through Egencia doesn’t always match what’s available directly through airlines or hotels. Overall, these are minor challenges compared to the overall value Egencia provides, but improving usability, fare transparency, and support responsiveness would make the experience even better **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia has really helped simplify how we manage travel. It solves a lot of the common challenges with booking, tracking, and managing trips across different locations. Before, we spent too much time comparing prices and keeping receipts — now everything is in one place. The platform makes it easy to find and book flights and hotels that fit our company policy, while still giving travelers flexibility. Having access to detailed reports and spending data has also made it much easier to track costs and stay on budget. Another big benefit is traveler safety and support — Egencia’s alerts and 24/7 assistance give us peace of mind, especially when plans change unexpectedly. Overall, Egencia saves us time, improves visibility, and makes business travel much smoother and more organized. **Official Response from Social Team:** > Hi Tosha, Thank you for the review. We are pleased that you find our service useful for your business needs. We will take your feedback to our internal team as we always want to improve the customer experience. Thanks, Amex GBT ### 32. Super Helpful Setup Team and an Easy-to-Use Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Egencia by Amex GBT?** The team who helped us set everything up. They are super helpful and friendly and quick to respond. The platform itself is also fairly easy to use, which is nice. **What do you dislike about Egencia by Amex GBT?** Some airlines or rates in certain areas aren’t available. It’s not a big issue, just a minor inconvenience. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** It is making it easier for me to book for staff and the approval process creates a better flow than what we were doing before. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for the review. To get in contact with our team use our live chat available on the app or call the number shown on your app too. Our Travel Consultwill happily help you sorting out email communication issues. Thanks, Egencia by Amex GBT ### 33. Egencia: User-Friendly with Helpful Custom Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Edson S. | Retail Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Egencia by Amex GBT?** Egencia is user friendly and the custom reporting options are very helpful. **What do you dislike about Egencia by Amex GBT?** Overall, Egencia is a great website, but it could improve the way some invoices are presented. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** We've been able to request additional information about mystery charges and resolutions were provided on a timely manner. **Official Response from Social Team:** > Hello Edson, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks, Egencia by Amex GBT ### 34. Simple Yet Effective for Company Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Egencia by Amex GBT?** I like the format and the ease of use of Egencia by Amex GBT. It's pretty easy to make reservations, whether it's for airlines or other types of travel. The initial setup was super easy for me, even though I didn't set it up myself. I use it for my corporate travel. **What do you dislike about Egencia by Amex GBT?** Nothing **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Egencia by Amex GBT is pretty easy to use for company travel, though it doesn't really solve any problems for me. **Official Response from Egencia By Amex GBT:** > Hello  Jonathan, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 35. Easily book travel within company policy **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth G. | Lead Wedding Planner, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Egencia by Amex GBT?** It is easy to see which flights and hotels are within company policy and it reminds me when I am outside corporate guidelines. **What do you dislike about Egencia by Amex GBT?** I have to call if I want to change anything instead of being about to modify it online. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Before we started using this platform, our employees were booking whatever hotels and airfare they wanted without really checking the cost. Since then, it has saved the company a lot of money thanks to the checks and balances it puts in place. **Official Response from Social Team:** > Hi Elizabeth, We appreciate your review on the ease of staying within company policy and the cost-saving benefits. We understand the inconvenience of not being able to modify bookings online and will share your feedback with our team for further review. Thanks, Amex GBT ### 36. Easy Access to Itineraries, Receipts, and Key Booking Details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Egencia by Amex GBT?** It is easy to locate itineraries, receipts and pertinent information needed for booking, finance, and changes. **What do you dislike about Egencia by Amex GBT?** Each traveler you book for or manage needs to either have a profile set up, or they need to add you as an arranger, you cannot search itinerary numbers if you are not added to that persons account. It is easy enough to have them add you, but getting them to do it can be a bit time consuming and they have to be willing to do it. Many of the faculty that i work with don't enjoy extra steps. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** i love that it houses everything travel in one space, and you can create whole itinerary details for one trip in one spot. **Official Response from Social Team:** > Hi, Thank you for sharing your feedback. We're pleased that you appreciate the convenience of accessing travel information in one place. We understand the challenges with adding arrangers and setting up profiles, and we're working on streamlining this process for a smoother experience. Thanks, Amex GBT ### 37. Seamless Travel Management for Our Company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Egencia by Amex GBT?** I love the organizational part of Amex GBT Egencia. It makes organizing travel really easy, allowing me to categorize and organize everyone. As the travel admin, I appreciate being able to view everyone's profiles and flights super easily and keep track of everyone's itineraries. **What do you dislike about Egencia by Amex GBT?** Sometimes there will be two flights booked in the same trip, but it only shows me the price of one. I kinda have to dig for the transaction history for the second flight. That's basically the only issue I've come across that I haven't found the solution for. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I find Amex GBT Egencia makes organizing company travel easy by allowing categorization into departments. It simplifies selecting details during booking, aiding my role as travel admin. **Official Response from Social Team:** > Hi Hannah, Thank you for your review! We are so pleased that you enjoy using our tool and the solution is useful to your business needs. We will let our internal team know the feedback as we always want to improve our platform for our customers. Thanks, Amex GBT ### 38. Intuitive, Option-Rich Platform That’s Truly User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory F. | Senior Pastor, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Egencia by Amex GBT?** Intuitive platform with lots of options, very user friendly **What do you dislike about Egencia by Amex GBT?** There isn’t much to complain about, really. I suppose some of the settings weren’t readily apparent (EV for rental car, etc…) **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Streamlines our company travel including approval processes **Official Response from Egencia By Amex GBT:** > Hello Gregory, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 39. Convenient, Compliant Corporate Travel Booking with Strong Reporting and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Egencia by Amex GBT?** Egencia offers a convenient and efficient travel booking experience, strong policy compliance controls, and centralized travel management. The reporting capabilities and traveler support services are also valuable for managing corporate travel programs. **What do you dislike about Egencia by Amex GBT?** There is room for improvement in the search functionality and the range of travel options available (i.e. cucstomized group tour etc.). **What problems is Egencia by Amex GBT solving and how is that benefiting you?** The platform enables employees to book travel within company policy, provides greater visibility into travel expenses, and simplifies travel administration. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 40. Egencia Makes Booking and Managing Trips Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Egencia by Amex GBT?** It is very easy to use and confirmation is almost immediate. I have never had an issue. Easy to navigate looking for past trips and/or cancelled trips. I love I can add to my trips all in one place. **What do you dislike about Egencia by Amex GBT?** I haven't had any issues using Egencia, since I started using it. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I have not had to report any problems to Egencia. They are making adjustments to make my job easier all the time. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 41. Effortless Business Travel, Needs Better Airline Credit Management **Rating:** 4.5/5.0 stars **Reviewed by:** Emily Y. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Egencia by Amex GBT?** I find booking with Amex GBT Egencia fast and convenient. It's easy for travel arrangers to book for anyone within the company using stored profiles. The platform also makes hotel and flight searches simple. I like that you can sort to find the flights you want quickly, and the maps are especially helpful when booking hotels. **What do you dislike about Egencia by Amex GBT?** The usage of airline credits is not always easy as many times you have to call an agent to use them, which takes a lot more time and adds a fee. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** I find Amex GBT Egencia solves the hassle of booking travel for the company, making it easy with stored profiles. It simplifies hotel and flight searches, and booking is fast and convenient with helpful maps for hotels. **Official Response from Social Team:** > Hi Emily, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 42. Overall Great User Experience and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Egencia by Amex GBT?** Ease of use, good user experience, great customer service and I like the option of either chat or calling for assistance when needed. Have heard no complaints from our employees which is a major bonus! **What do you dislike about Egencia by Amex GBT?** On rare occasions, flights that are available through carrier website don't show up in Egencia. However, when chatting/talking to an agent, they're able to assist. Doesn't happen very often. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** We only utilize for travel management **Official Response from Social Team:** > Hi Sandy, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks, Amex GBT ### 43. Egencia Streamlines Business Travel with Intuitive Interface and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kerrie M. | Head of People Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Egencia by Amex GBT?** Egencia is a reliable and user-friendly platform for managing our business travel needs. The interface is intuitive, booking and itinerary management are seamless, and their customer support is responsive and knowledgeable. The integration with our internal systems has streamlined travel approvals and expense tracking, saving our team valuable time. I would highly recommend Egencia to any company looking for a scalable and efficient travel management solution with great reporting and analytics tools. **What do you dislike about Egencia by Amex GBT?** The system doesn’t consistently provide enough time for approvers to review and respond before a booking is automatically cancelled. This is especially challenging for a global company, where travelers and approvers are often located in different time zones. The limited approval window can result in missed bookings or higher costs due to delays in response. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Flexibility of its reporting and analytics tools. The introduction of AI generated intuitive reporting & analytics, custom report creation, sustainability reporting. **Official Response from Social Team:** > Hi Kerrie, Thank you for the review! We are pleased that our software is reliable for your business needs. We will send your feedback to our internal team. Thanks, Amex GBT ### 44. Impressive Portal and Reporting, but One-to-One Support Needs More Follow-Through **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Egencia by Amex GBT?** The online services/portal/website are quite impressive in terms of the data provided, reporting, case updates, and travel updates. However, the one-to-one support—and the overall dedication and commitment to clients—really need improvement. **What do you dislike about Egencia by Amex GBT?** There is a complete dependency on the web services, with a lack of offline support. While processes exist, they don’t seem to be decided after considering all factors on both the supplier and client sides. Customer service does not feel focused on pleasing/ satisfying the client rather than being direct, and it can leave the client halfway through without clear closure. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Some workarounds have been proposed, but there is still no clarity or confirmation on whether they can actually be implemented. As a result, I don’t see any clear benefit at this point. **Official Response from Social Team:** > Hi, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 45. Fast, Straightforward Booking with Helpful Filters **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Egencia by Amex GBT?** Booking is straightforward and fast. I can usually find and book a flight or hotel in just a few minutes. The search filters—by price, airline preference, layovers, and so on—work well, and the app pulls in a solid range of options to choose from. **What do you dislike about Egencia by Amex GBT?** Occasional search limitations: not every low-cost carrier or niche route shows up as comprehensively as I’d like, particularly for Asia-Pacific travel. A few times, I’ve had to cross-check results with other tools to make sure I wasn’t missing options. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Nothing to fix at the moment. **Official Response from Social Team:** > Hi, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 46. Convenient, Fast, and Easy to Integrate—with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Egencia by Amex GBT?** Conveinience, easy, straightforward. Easily integrated to our work environment. Fast, prices are competitve, support is fast and easy, it offers more than one way to get help. **What do you dislike about Egencia by Amex GBT?** I like that I can see where all my employees and coworkers are going or have gone **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Saves me a lot of searching time by having many tpes of travel bookings under one location, very convinient. **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are so pleased you find our system useful to your business needs. Thanks,  Egencia by Amex GBT ### 47. So Easy to Use with Clear, Concise Email Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Egencia by Amex GBT?** Ease of use very user friendly and send me emails that are clear and concise. Its really so easy. Customer support is the best they are super responsive. I have never waited more than 24hrs for them to help me out and that for me is extremely important. The use has been great as I feel we have more visibility of whos traveling. **What do you dislike about Egencia by Amex GBT?** I cannot include resort fees for guests this creates friction with employees as they have to put their personal cards. Also, I would like reporting to be easier its hard to reconcile our amex with chages on Egencia at least if they could make this more transparent some times we spend a lot of time just looking for a chage or recipt. Also if there could be more options for arilways such as brightline **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Our major problems is that all travel was manual , everything was on paper and done thru one person taking up so much time. When there was a change needed the employee would receive calls out of hours as they were the only one able to make the change. Egencia has made this so easy as now each employee can make reservation watch for approvals and make any changes needed. I love it! **Official Response from Social Team:** > Hi, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT ### 48. Simplifies Corporate Travel with Extensive Options **Rating:** 5.0/5.0 stars **Reviewed by:** Angela F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Egencia by Amex GBT?** I like that with Amex GBT Egencia, all travel is in one app, which saves me time. I appreciate the choice of airlines, hotels, and rental cars, which makes my job easier by giving my travelers more choices while enabling them to stay within budget and policy. The initial setup was very easy. **What do you dislike about Egencia by Amex GBT?** Having the ability to expand hotel choices when searching in certain areas. **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Having all travel in one app saves me time. The choice of airlines, hotels, and rental cars makes my job easier and helps my travelers stay within budget and policy. **Official Response from Social Team:** > Hi Angela, We're happy to hear that our app simplifies corporate travel for you and your travelers. We understand your feedback about expanding hotel choices and will consider it as we continue to improve our services. Thanks, Amex GBT ### 49. Easy to Navigate, Flexible Custom Fields—Overall Solid Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Egencia by Amex GBT?** the easy platform to navigate and adding custom fields **What do you dislike about Egencia by Amex GBT?** users had issues initially with the hotel cap bookings for major cities but that was resolved by jeremy pretty quickly **What problems is Egencia by Amex GBT solving and how is that benefiting you?** it's a better overall platform than travelperk and we had traveler's with issues there and egencia seems like the better one **Official Response from Egencia By Amex GBT:** > Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT ### 50. Effortless Corporate Travel Management with Amex GBT Egencia **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Egencia by Amex GBT?** I like that Amex GBT Egencia makes life easier for me, simplifying the difficult task of managing travel. I appreciate the reporting feature that lets me see how bookings are coming along. Setting thresholds and getting notifications if people need to go above them really stands out for me. The initial setup was very easy, which is one reason why I've used it at several companies and decided to bring it here. **What do you dislike about Egencia by Amex GBT?** nothing, works well **What problems is Egencia by Amex GBT solving and how is that benefiting you?** Amex GBT Egencia lets everyone book their travel in one shot while maintaining corporate controls. It simplifies travel management, with useful reporting features and threshold settings to monitor bookings. **Official Response from Social Team:** > Hi John, Thank you for your review! We are so pleased that our solution is useful to your business needs. Thanks, Amex GBT ## Egencia by Amex GBT Discussions - [How do I redeem reward incentives through Egencia?](https://www.g2.com/discussions/25413-how-do-i-redeem-reward-incentives-through-egencia) - 1 comment, 1 upvote - [is there a way to minimize the number of email sent to travelers?](https://www.g2.com/discussions/is-there-a-way-to-minimize-the-number-of-email-sent-to-travelers) - 1 comment, 1 upvote - [The mobile app is not very robust, has anyone had any workarounds with this?](https://www.g2.com/discussions/13564-the-mobile-app-is-not-very-robust-has-anyone-had-any-workarounds-with-this) - 1 comment, 1 upvote - [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) - 2 comments - [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) - 2 comments - [View Egencia by Amex GBT pricing details and edition comparison](https://www.g2.com/products/egencia-by-amex-gbt/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+12%3A17%3A46+-0500&secure%5Bsession_id%5D=5015edb2-9a64-4c7d-bdec-a5e93bf8ccf1&secure%5Btoken%5D=0797c735fa5037edce414b5b678412864c41735a0424df3de932926955cb24c0&format=llm_user) ## Egencia by Amex GBT Integrations - 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Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Reporting** - Real time - Multiple Views - Export - Budgets **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Payments** - Vendor - Recurring - Employee Reimbursements - ACH **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Agentic AI - Spend Management** - Proactive Assistance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline ## Top Egencia by Amex GBT Alternatives - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (9,125 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,989 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,008 reviews)