US

Uri S.

VP, IT Delivery at Taldor Communication

Enterprise (> 1000 emp.)

11/11/2020

"Very good"

4.5/5

Describe the project or task DaVinci helped with:

Implement AMC technology in IEC at Israel Review collected by and hosted on G2.com.

What do you like best about DaVinci?

The service AMC give , the team very professional Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

No local office in Israel and all communication are out side Israel Review collected by and hosted on G2.com.

Recommendations to others considering DaVinci:

Very good sulotion Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

Helped me to give the best sulotion to my client Review collected by and hosted on G2.com.

GG

Verified User in Government Administration

Enterprise (> 1000 emp.)

10/22/2020

"AMC CTI adaptor is stable. AMC provides good customer support."

3.5/5

Describe the project or task DaVinci helped with:

We use AMC CTI adaptor to support the phone calls. Review collected by and hosted on G2.com.

What do you like best about DaVinci?

AMC CTI adaptor is stable. AMC has been providing good customer support. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

We don't have knowledge of AMC CTI configuration. We need AMC support in each version upgrade. Review collected by and hosted on G2.com.

What problems is DaVinci solving and how is that benefiting you?

We use AMC CTI adaptor to support 311 phone calls. So, our call centre staffs can pick up the calls and keep track the lineup time, time to answer to call. It provides management an insight the performance of the call centre. Review collected by and hosted on G2.com.

AL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/23/2020

"Great solution to increasing call centre efficiency"

4.5/5

What do you like best about DaVinci?

Auto-tracking of phone calls, click-to-dial functionality, multiple profiles, creation of phone phrase prompts. Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

Screen-popping when in the middle of a case or email. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/20/2020

"Recent DaVinci upgrad, very happy customer"

5/5

What do you like best about DaVinci?

Great support and always available and ready to work with us Review collected by and hosted on G2.com.

What do you dislike about DaVinci?

we should more of their product functionality and others product Review collected by and hosted on G2.com.