We love how comprehensive the platform is. It integrates into our tech stack giving us the most efficiencies and opportunities in running this program. Review collected by and hosted on G2.com.

We have a custom theme on our Shopify site, making the builder a bit tricky to use at first. However, the helpful team was able to troubleshoot and keep us on track. Review collected by and hosted on G2.com.

I loved that it integrates with multiple POS systems which allowed our business - which has both brick & mortar as well as ecommerce to use the platform. This was the only platform I found that worked for both POS systems which was incredibly valuable. Review collected by and hosted on G2.com.

It took FOREVER to set up. I spent at least one month & several days on calls with tech support & the set up team. It was incredibly inefficient & the tech seemed clunky - not user friendly at all. Later in the year, we were asked to do updates in order to continue the functionality of the product. The updates would have taken several hours out of my day & were not simple to complete - it seemed complely counterintuitive to have the customers perform these updates. The customer support on this aspect was very poor & ultimately we left the platform because of it. Review collected by and hosted on G2.com.

Ambassador's software requires minimal set up if you have an out of the box e-commerce site like Magento or Shopify. Their customer support team when it comes to anything technical or integration wise is really helpful. Their sales team also reviews your activity and performance regularly.

Our CSM Dylan Brown has always been incredibly helpful and friendly. Review collected by and hosted on G2.com.

Ambassador works well for B2C and out-of-the-box e-commerce supported websites like Magento or Shopify. I do not recommend this for a homemade website or checkout process. Review collected by and hosted on G2.com.

Great customer success manager, Dylan, who responds in less than an hour to inquiries and support questions.

Handles promo code creation which is unusual in the space from what I've seen.

Ability to make commission payments right out of the tool instead of having to log into multiple platforms. This saves hours of work in a week. Review collected by and hosted on G2.com.

Analytics capabilities could use some work. I think that's the single most important update needed. Once what can be exported into a spreadsheet is updated, I would love to see the ability to build reports and pivot tables directly in the platform. Review collected by and hosted on G2.com.

There's two things I love best about the Ambassador platform.

First is how easy it is to use. We had a very simple referral program before Ambassador, but once we seamlessly integrated their software onto our site our referral program took off. There are also so many additional tools that we feel we've only just scratched the surface with the platform and our referral program.

The second thing is the support. The have a great team that has gone over and above for us and answered every one of my questions. Despite us throwing many curveballs at them, they've shown to be super flexible. Review collected by and hosted on G2.com.

Can't think of anything! Any idea for additional tools I have they already have in the pipeline – so a great product is only getting better! Review collected by and hosted on G2.com.

the intergration with salesforce to be able to track ambassadors and the widgets for easy sign up! It's easy to pay out as well! Review collected by and hosted on G2.com.

The salesforce intergration was hard to set up and the directions weren't easy to follow but thankfully Shak from the ambassador team was able to help us get everything set up. Review collected by and hosted on G2.com.

I just went live with my program, and already am seeing great results. The GetAmbassador team was thorough, helpful, and offered lots of suggestions to make sure my process was strong. Looking forward to seeing what comes with the new revamped referral program we just launched! Review collected by and hosted on G2.com.

Took a while to built out Salesforce flows Review collected by and hosted on G2.com.

We appreciated the solution provided by your sales and onboarding team to include the Ambassador tech team member, Arthur in our final sales call and during onboarding. Ultimately, your team understands your solution better than we can and we were able to collaborate with Arthur about our process and the best ways to implement Ambassador into that process. This is an area we struggled in with our last referral/affiliate solution provider and this time we were able to get answers quickly and complete onboarding in record time. Thank you, Arthur! Review collected by and hosted on G2.com.

I think setting expectations about onboarding upfront is great, but I would like to see Ambassador invest in a better, more intuitive (and branded) onboarding solution. Google Sheets have their purpose, but for the client experience they fall short and may be confusing. Opening tabs upon tabs is just not user friendly even with someone walking you through it. There are a ton of solutions available for onboarding clients that would make the experience go from good to great. Review collected by and hosted on G2.com.

So far, the entire experience has been seamless. We are gaining users every day and the response has been very positive. Customers are very impressed with our new solution and our website has been shared over 500 times in the first week alone. Review collected by and hosted on G2.com.

Nothing to dislike so far. Hopefully the new user activity stays high and engagement stays where it is. Very very impressed so far. Review collected by and hosted on G2.com.

The ability to implement and integrate quickly and provide a seamless solution for our mobile , app and desk top referal iniatives. Support was outstanding in this process. Review collected by and hosted on G2.com.

Image uploads for branding and portla display need a bit of work. Review collected by and hosted on G2.com.