Thanks so much for the awesome review! We’re pumped to hear that the customization, user experience, and integrations with Salesforce and Customer.io have been helpful for your referral program. Shak and Blake from our onboarding team will be stoked to hear your feedback—they work hard to make the process smooth!

We also really appreciate your patience with the platform hiccups. As we keep growing, we’re always improving, and it's great to hear that our support team was able to sort things out quickly.

Your feedback means a lot and helps us keep getting better. If you need anything else, feel free to reach out anytime!

Thanks again for trusting Ambassador!

Geoff McDonald

CEO, Ambassador

Thank you for the thoughtful review! We're glad to hear that Ambassador is helping streamline your referral program—especially with generating unique URLs and integrating into your complex tech stack. Flexibility and seamless connectivity are core to what we’re building.

We also appreciate the feedback on onboarding. That’s an area we’re actively improving, particularly with Ambassador 3.0—where onboarding flows are now more tailored, structured, and scalable across teams. Your input helps us keep raising the bar.

Thanks again for being part of the Ambassador community—we’re excited to keep delivering value and making your engagement programs even more powerful.

—Geoff McDonald (CEO) & The Ambassador Team

Thank you so much for the kind words! We're thrilled to hear that the automation and tracking capabilities are working well for you—it’s exactly what Ambassador is built to do: reduce manual work and let your programs scale with ease.

We also appreciate the constructive feedback regarding QR codes and campaign behavior. You're absolutely right—today, the same person participating in multiple campaigns is treated as a separate interaction per campaign, which is intentional for tracking and incentive accuracy. That said, we're exploring more flexible options in Ambassador 3.0 to give admins more control over how user identity is managed across campaigns.

And of course, it's amazing to hear you're seeing increased sales by empowering your customers to help drive growth. That’s the heart of what we do.

Thanks again for being part of the Ambassador community!

— Geoff McDonald (CEO) & The Ambassador Team

Hi there – thank you for your review and for sharing your experience! We’re thrilled to hear that Ambassador makes it easy for your team to manage, customize, and track your referral marketing.

We appreciate your note about the setup process and customization timelines. While we’ve designed the platform to be powerful and flexible, we recognize that there’s always room to improve the onboarding experience. Our team continues to refine setup workflows and provide resources to help new users get up to speed faster.

It’s great to know Ambassador has helped you automate and simplify tracking, managing, and rewarding your affiliate referrals. We look forward to continuing to support your success!

— Geoff McDonald (CEO of Ambassador) and The Ambassador Team

Thank you for the kind words! We’re so glad to hear that your onboarding experience was smooth and that the platform is delivering exactly what you need. Helping you acquire new customers through referrals—and rewarding your best ones—is exactly what we’re here for. Our team is always ready to support you. - Geoff McDonald, CEO of Ambassador.

Thank you for the kind words! We're so glad to hear you had a great onboarding experience and that Ambassador is making it easier to manage and promote your referral program. That’s exactly what we built it for. 💪

We appreciate your note on the initial learning curve—it’s something we’re continually working to smooth out with new product updates, smarter guidance, and simplified workflows.

Excited to keep supporting your provider referral program—thanks again for being part of the Ambassador community!

Thank you so much for the kind words, Rongshuang. We are happy to have you as a client and look forward to your success!! Keep letting us know if you have questions, comments and recommendations.

Thank you so much for your feedback! We’re glad to hear our team was able to provide strong support during your setup—that’s something we pride ourselves on. 🙌

We also heard your note about usability and the need for technical involvement. We’re working on new enhancements, including a no-code Flow Builder and expanded onboarding tools to make Ambassador even more intuitive for all users.

It's great to know we're helping reduce your team's workload when tracking referrals and fulfilling rewards—that's exactly the kind of impact we strive to have.

If there's anything more we can do to improve your experience, don’t hesitate to reach out!

We appreciate your feedback and the great review. Please let us know if you need anything else.