Ambassador offers an intuitive, easy-to-navigate interface that makes managing our referral program simple and efficient. The referral tracking is clear and accurate, and the API capabilities give us the flexibility to integrate with our existing systems. Their customer support team is consistently responsive, knowledgeable, and genuinely invested in helping us succeed. We also appreciate the variety of reward options, which makes it easy to tailor incentives to our audience. Review collected by and hosted on G2.com.

While Ambassador is a strong platform overall, we’d love to see more out-of-the-box integrations to reduce the need for custom development. Additionally, certain features could be more streamlined—such as the ability to quickly delete contacts individually, rather than having to upload a CSV file for bulk removals. Review collected by and hosted on G2.com.

I love how easy Ambassador is to use. Everything’s laid out clearly, it saves a ton of time, and makes managing ambassadors feel effortless. It just works the way you'd hope it would. Review collected by and hosted on G2.com.

Honestly, not much to dislike. If I had to nitpick, I’d say some of the integrations took a little extra setup time, but once they were connected, everything ran smoothly. The platform’s solid overall. Review collected by and hosted on G2.com.

Honestly, just how easy it was to get set up. I'm not super techy, but still managed to figure most of it out without needing a ton of support. The dashboard's pretty straight forward, tracking works well, and we’ve already seen a solid boost in referrals since we started using it. Review collected by and hosted on G2.com.

Would be nice if it had a couple more integrations built in, but it’s not a huge issue really. Review collected by and hosted on G2.com.

The hard parts of building a referral program (tracking, payout) are now automated. Plus, we can see real results directly within the dashboard. The team has been great to work with. Review collected by and hosted on G2.com.

The backend can be a bit confusing to use, but once you get used to it it's easier. Review collected by and hosted on G2.com.

The entire implementation process was very streamlined. Arthur and Blake were a huge help in assisting with the entire integration with weekly follow ups and walk-through meetings. Review collected by and hosted on G2.com.

Would love to be able to modify and restyle the design of the Tango email that comes through. It would be highly beneficial to have company branding versus the tango branding. Review collected by and hosted on G2.com.

We recently onboarded with Ambassador, and I cannot recommend them enough—especially Hilma, Shak, and our account executive, Trevor! From the start, they provided excellent materials that made the process so much easier, ensuring we had everything we needed for a smooth integration. Hilma and Shak were an absolute pleasure to work with, always responsive and patient as they guided us through our questions. Trevor has been instrumental in helping us find the best solutions for our needs, making sure we’re set up for success. Their expertise and support made a huge difference, and we truly appreciate their help. If you're considering Ambassador, you’ll be in great hands with this team! Review collected by and hosted on G2.com.

There is nothing I disliked about Ambassador. Review collected by and hosted on G2.com.

The ease of use and setting up different programs. Integrations with many platforms. The onboarding process was pretty smooth. Review collected by and hosted on G2.com.

There is only one registration page for all your programs. It would be good to able to customise the registration page for different programs. Review collected by and hosted on G2.com.

They seem to have thought of everything, and made it easy to use. The best onboarding process I've experienced. They are thorough, organized, friendly, and they know their software inside and out. Review collected by and hosted on G2.com.

I haven't found any downsides at this point. Review collected by and hosted on G2.com.

The idea of a referral program and having a centralized platform to manage it is great Review collected by and hosted on G2.com.

Unfortunately the amount of technical problems is overwhelming. You basically have to manually verify every referral that comes through Ambassador because the platform itself is not reliable. Review collected by and hosted on G2.com.

The pricing structure is different from some other popular tools on the market, which usually charge a percentage of payments made to affiliates and sell packages based on the amount of commissions paid per month, while Ambassador has packages defined for the number of Affiliates, which I consider more suitable for those who do not know how much traction the program will gain in the beginning, it is more predictable to control costs. To be completely fair, we are just starting our partnership with Ambassador, so until we reach a certain maturity in the program, what I can evaluate is more the offer vs. the price vs. the features offered and not so much their functionality. But I consider it a good attempt considering other competitors. Review collected by and hosted on G2.com.

I do not have anything to add at this point. We are still building our program and getting started with Ambassador, so to be fair I would rather not mention anything related to the functionality of the platform. Perhaps what I can mention is having more ways to customize the registration portal and the affiliate access portal, however, it is nothing critical and the platform is constantly improving from what I have seen. Review collected by and hosted on G2.com.