---
title: Amazon Simple Workflow Service (SWF) Reviews
meta_title: 'Amazon Simple Workflow Service (SWF) Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter 20 reviews by the users' company size, role or industry to
  find out how Amazon Simple Workflow Service (SWF) works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 20
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---


# Amazon Simple Workflow Service (SWF) Reviews
**Vendor:** Amazon Web Services (AWS)  
**Category:** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 20
## About Amazon Simple Workflow Service (SWF)
Amazon SWF is an application that helps developers build, run, and scale background jobs that have parallel or sequential steps it has a fully-managed state tracker and task coordinator in the Cloud.




## Amazon Simple Workflow Service (SWF) Reviews
  ### 1. Old, bulky, and not generalizable

**Rating:** 1.5/5.0 stars

**Reviewed by:** Austin C. | Solutions Architect, Enterprise (> 1000 emp.)

**Reviewed Date:** January 28, 2019

**What do you like best about Amazon Simple Workflow Service (SWF)?**

SWF is good at holding state for a very long time and integrating with a lot of different services. It's one of few services good at integrating with human feedback when a portion of your workflow occurs in the real, physical world.

**What do you dislike about Amazon Simple Workflow Service (SWF)?**

It is extremely bulky and finicky. We had issues with it failing to recognize events and querying the state is extremely unwieldy. We used a serverless system to query the workflow to figure out current state and it was terrible to do, because it required downloading the entire history of the entire workflow to get to the most recent events.

**Recommendations to others considering Amazon Simple Workflow Service (SWF):**

Only use SWF if you absolutely must avoid serverless services like lambda or if you need to keep state for a workflow in the time frame of weeks/months and not just hours or days. Step functions is a far superior service if you only need to maintain workflow state for at at most a couple days.

**What problems is Amazon Simple Workflow Service (SWF) solving and how is that benefiting you?**

We used it to maintain state for an async, stateless, serverless application which was monitoring a workflow process. It can store an incredible amount of information.



- [View Amazon Simple Workflow Service (SWF) pricing details and edition comparison](https://www.g2.com/products/amazon-simple-workflow-service-swf/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A14%3A30+-0500&secure%5Bsession_id%5D=9a4880de-908d-4985-b8b5-5148290333e9&secure%5Btoken%5D=ad46b78d30f9607d431dc7a2a0923e061b0c008011eed0942c689064d8a540df&format=llm_user)

## Amazon Simple Workflow Service (SWF) Features
**Additional Functionality**
- Role-Based Permissions
- Configurable Workflow
- Access Controls/Permissions
- Assignment Management
- Help Desk Management
- Projections
- Customizable Reports
- Issue Management
- Customizable Fields
- Reporting & Statistics
- API
- Alerts/Notifications
- Customizable Forms
- Recurring Issues
- Widgets
- Workflow Management
- Prioritization
- Third-Party Integrations
- Commenting/Notes
- Issue Auditing
- AI Copilot
- Task Management
- Real-Time Updates
- Generative AI
- Collaboration Tools
- Dashboard
- Self Service Portal
- Real-Time Notifications
- Support Ticket Management
- Drag & Drop
- Customizable Templates
- Project Management
- Issue Tracking
- Activity Dashboard
- Tagging
- Monitoring
- Service Level Agreement (SLA) Management
- Customizable Branding
- Multi-Channel Communication
- Support Ticket Tracking
- Task Progress Tracking
- Issue Scheduling
- Ticket Management
- Chat/Messaging
- Rules-Based Workflow
- Alerts/Escalation
- Real-Time Reporting
- Knowledge Base Management
- Surveys & Feedback
- SSL Security
- Activity Tracking
- Email Management

## Top Amazon Simple Workflow Service (SWF) Alternatives
  - [pgAdmin](https://www.g2.com/products/pgadmin/reviews) - 4.1/5.0 (70 reviews)
  - [Firstbase](https://www.g2.com/products/firstbase-firstbase/reviews) - 4.8/5.0 (50 reviews)
  - [BMC AMI Ops](https://www.g2.com/products/bmc-ami-ops/reviews) - 4.1/5.0 (47 reviews)