# Best Conversational Interface Agents Software ## How Many Conversational Interface Agents Software Products Does G2 Track? **Total Products under this Category:** 66 ### Category Stats (Jul 2026) - **Average Rating:** 4.51/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Oliv AI (+2.38%) - Among all products in this category, Oliv AI recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Conversational Interface Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,900+ Authentic Reviews - 66+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Interface Agents Software ![G2 Grid® for Conversational Interface Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-interface-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=1235692&focus%5B%5D=3296&focus%5B%5D=115909&focus%5B%5D=1339420&focus%5B%5D=3270&focus%5B%5D=5389&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, IBM watsonx Orchestrate, Close, Voiceflow, Sierra, Fin, WRITER, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-interface-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=close&focus%5B%5D=voiceflow&focus%5B%5D=sierra&focus%5B%5D=fin&focus%5B%5D=writer&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Workvivo Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1013461&secure%5Bchosen_at%5D=2026-07-31T13%3A49%3A34Z&secure%5Bdisplayable_resource_id%5D=2437&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2437&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=1013461&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-interface-agents%3Fopen_modal_url%3D%252Fproducts%252Famazon-q-business%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversational-interface-agents%2526source%253Dcategory&secure%5Btoken%5D=085600235eb2589a3af2d98ca88c1e00c76ed0b3aa3b48b5bf9602e2203de328&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-social%26utm_campaign%3Dfy27_gl_paidsocial_g2_wv+hq_clicks_ppc_oisin&secure%5Burl_type%5D=custom_url) ### [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,163 #### Who Is the Company Behind Salesforce Agentforce? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Developer, Salesforce Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 39% Medium, 31% Large #### What Are Recent G2 Reviews of Salesforce Agentforce? **["Agentforce Makes Enterprise AI with Salesforce Truly Headless"](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)** **Rating:** 4.0/5.0 stars _— Manjunath G._ [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613) **["Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem"](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)** **Rating:** 5.0/5.0 stars _— Aniket N._ [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909) ### [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 369 #### Who Is the Company Behind IBM watsonx Orchestrate? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity 74,660 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website) 328,202 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Large, 38% Small #### What Do G2 Reviewers Say About IBM watsonx Orchestrate? _AI-generated summary from verified user reviews_ ##### Pros - Users find **ease of use** in IBM watsonx Orchestrate, creating bots and deploying projects effortlessly without coding. - Users value the **easy integrations** of IBM watsonx Orchestrate, which enhance productivity by streamlining connections between tools. - Users appreciate the **seamless AI integration** of IBM watsonx Orchestrate, enhancing automation and tool compatibility effortlessly. - Users appreciate the **easy automation** capabilities of IBM watsonx Orchestrate, enabling efficient task management with minimal coding. - Users value the **efficiency** of IBM watsonx Orchestrate, appreciating its fast and accurate responses for streamlined support. ##### Cons - Users find the **high learning curve** challenging, with insufficient educational resources for effective platform mastery. - Users find the **steep learning curve** challenging, especially when integrating with complex enterprise systems. - Users face **integration issues** that hinder smooth operation and require additional workflows for effective use of the platform. - Users find IBM watsonx Orchestrate to be **expensive** , making it less accessible for smaller firms and outside integrations. - Users find the **missing features** in IBM watsonx Orchestrate, such as limited integrations and cumbersome node management, frustrating. #### What Are Recent G2 Reviews of IBM watsonx Orchestrate? **["good product, steep learning curve but worth it"](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759)** **Rating:** 4.5/5.0 stars _— Harsh C._ [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759) **["Smooth, Self-Driven Workflow with Consistent AI and an Easy UI"](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-13184240)** **Rating:** 4.0/5.0 stars _— Jony z._ [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-13184240) #### What Are G2 Users Discussing About IBM watsonx Orchestrate? - [What is IBM Watson Assistant used for?](https://www.g2.com/discussions/what-is-ibm-watson-assistant-used-for) - 1 comment - [Is IBM Watson assistant free?](https://www.g2.com/discussions/is-ibm-watson-assistant-free) - 2 comments - [What are three applications of IBM Watson?](https://www.g2.com/discussions/ibm-watson-assistant-what-are-three-applications-of-ibm-watson) - 1 comment - [What is IBM Watson assistant?](https://www.g2.com/discussions/what-is-ibm-watson-assistant) - 1 comment ### [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,041 #### Who Is the Company Behind Close? - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. ##### Cons - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/survey_responses/close-review-13143531) **["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/survey_responses/close-review-13148546) #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### [Voiceflow](https://www.g2.com/products/voiceflow/reviews) Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 111 #### Who Is the Company Behind Voiceflow? - **Seller:** [Voiceflow](https://www.g2.com/sellers/voiceflow) - **Company Website:** www.voiceflow.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6db6ec5d977c0cf9fcc6ee9854faa09be2b46d90abcf838a12cca293a9d20d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceflowhq%2F&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 15% Medium #### What Do G2 Reviewers Say About Voiceflow? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Voiceflow, facilitating intuitive design and seamless integration without coding. - Users love the **user-friendly no-code building** of Voiceflow, making it easy to create and customize AI agents. - Users praise the **easy integrations** of Voiceflow, allowing seamless connections with apps and enhancing overall functionality. - Users praise **Voiceflow's intuitive interface and powerful integration capabilities** , making AI bot creation seamless and efficient. - Users love the **easy integration features** of Voiceflow, making connections and customizations simple and intuitive. ##### Cons - Users find the **limited features** of Voiceflow restrictive, noting difficulties with integration and setup guidance. - Users find **integration issues** with Voiceflow, requiring more accessible guidance and improved connection processes for a smoother experience. - Users find the **missing features** in Voiceflow's dashboard limiting, affecting both functionality and user experience. - Users face **usage limitations** due to restricted integrations, hosting options, and reliance on built-in AI credits. - Users suggest that **improvements in onboarding and debugging** would enhance their experience with Voiceflow significantly. #### What Are Recent G2 Reviews of Voiceflow? **["Effortless Agent Building with Fair Pricing"](https://www.g2.com/survey_responses/voiceflow-review-12966733)** **Rating:** 5.0/5.0 stars _— Jack M._ [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12966733) **["Intuitive Visual Designer That Speeds Up Conversational AI Development"](https://www.g2.com/survey_responses/voiceflow-review-13122005)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/voiceflow-review-13122005) #### What Are G2 Users Discussing About Voiceflow? - [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote ### [Sierra](https://www.g2.com/products/sierra/reviews) Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 #### Who Is the Company Behind Sierra? - **Seller:** [Sierra](https://www.g2.com/sellers/sierra-bef264bd-950f-41f6-840a-2c65b82f5c2e) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f68bf9304f6e0e76db6bf3062889e3391e9e2a2eda0627895b671ed495aeaef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsierra&secure%5Burl_type%5D=linkedin_company_website) 788 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 56% Medium, 24% Small #### What Do G2 Reviewers Say About Sierra? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Sierra's **ease of use** , highlighting its seamless setup and integration that enhance productivity and collaboration. - Users value the **efficiency improvement** of Sierra, enhancing their ability to perform tasks and streamline workflows. - Users commend Sierra for its **high efficiency** , effectively enhancing task performance and streamlining operational workflows. - Users value the **easy integrations** of Sierra, enhancing workflow and enabling efficient task performance effectively. - Users value Sierra's **seamless integration capabilities** , enhancing collaboration across teams and improving overall efficiency. ##### Cons - Users find Sierra **expensive** , limiting their ability to evaluate long-term costs and integration effectively. - Users find the **bug issues** in Sierra frustrating, citing a complex setup and more bugs than competitors. - Users find the **setup process excessively complex** and report more bugs compared to other options in the market. - Users find the **setup process too complex** , often experiencing more bugs compared to competing products. - Users find the **cost limitations** of Sierra concerning, as pricing transparency and scalability remain unclear and unproven. #### What Are Recent G2 Reviews of Sierra? **["Build Sophisticated AI Agents Easily with Outcome-Based Pricing"](https://www.g2.com/survey_responses/sierra-review-13182969)** **Rating:** 4.0/5.0 stars _— Manohar D._ [Read full review](https://www.g2.com/survey_responses/sierra-review-13182969) **["Sierra Delivers Natural, Efficient AI Support with an Intuitive, Reliable Platform"](https://www.g2.com/survey_responses/sierra-review-13174128)** **Rating:** 5.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/sierra-review-13174128) ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,725 #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["End: Efficient technical support and an easy-to-use platform"](https://www.g2.com/survey_responses/fin-review-13135986)** **Rating:** 4.5/5.0 stars _— Ricardo M._ [Read full review](https://www.g2.com/survey_responses/fin-review-13135986) **["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)** **Rating:** 4.0/5.0 stars _— Marianna A._ [Read full review](https://www.g2.com/survey_responses/fin-review-7350999) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [WRITER](https://www.g2.com/products/writer/reviews) WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others. **Average Rating:** 4.4/5.0 **Total Reviews:** 116 #### Who Is the Company Behind WRITER? - **Seller:** [WRITER](https://www.g2.com/sellers/writer-2e12b938-e3d4-4bd1-aa57-2cac80d60dcd) - **Company Website:** writer.com - **Year Founded:** 2020 - **HQ Location:** San Francisco, California - **Twitter:** @Get\_Writer 7,596 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a104d3143f99e7e70e821d32ade286e47a761a9cf1ad0dafa86fc5d9e618252&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetwriter&secure%5Burl_type%5D=linkedin_company_website) 2,423 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 50% Small, 28% Medium #### What Do G2 Reviewers Say About WRITER? _AI-generated summary from verified user reviews_ ##### Pros - Users value WRITER for its **ease of use** , making productivity and seamless setup a fun and efficient experience. - Users find WRITER **incredibly valuable for productivity** , enabling efficient research and seamless content creation across teams. - Users value the **AI writing assistance** of WRITER, significantly boosting creativity and efficiency in their projects. - Users value WRITER for its **effortless content creation** , enhancing brand consistency and significantly boosting efficiency. - Users value the **writing improvement features** of WRITER, enhancing creativity and streamlining content creation processes. ##### Cons - Users note a significant **learning curve** with Writer, requiring extra time to adapt to its features and usability. - Users criticize the **lack of creativity** in WRITER, noting its strict rules lead to repetitive and less engaging content. - Users experience a **learning difficulty** with Writer due to its complex configurations and lack of intuitive guidance. - Users find the **AI quality lacking** , often producing robotic outputs that hinder overall effectiveness and experience. - Users often find the **writing quality poor** , with outputs described as robotic and lacking originality. #### What Are Recent G2 Reviews of WRITER? **["Highly Intuitive Interface with Near-Perfect First-Try Output"](https://www.g2.com/survey_responses/writer-review-12884024)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/writer-review-12884024) **["Deep, Proactive Insights That Anticipate Obstacles"](https://www.g2.com/survey_responses/writer-review-13032035)** **Rating:** 5.0/5.0 stars _— Raquel L._ [Read full review](https://www.g2.com/survey_responses/writer-review-13032035) #### What Are G2 Users Discussing About WRITER? - [What tools do writers use to convey their ideas?](https://www.g2.com/discussions/what-tools-do-writers-use-to-convey-their-ideas) - [Which software can be used for writing text?](https://www.g2.com/discussions/which-software-can-be-used-for-writing-text) - [What is Computer writer?](https://www.g2.com/discussions/what-is-computer-writer) - [What is the use of writer software?](https://www.g2.com/discussions/writer-what-is-the-use-of-writer-software) ### [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 440 #### Who Is the Company Behind ServiceNow AI Agents? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **efficiency** of ServiceNow AI Agents, benefiting from easy setup and powerful workflow automation. - Users appreciate the **ease of use** of ServiceNow AI Agents, enabling efficient task automation and seamless workflows integration. - Users value the **automation of repetitive tasks** with ServiceNow AI Agents, enhancing efficiency and reducing manual errors. - Users appreciate the **easy integrations** of ServiceNow AI Agents, enhancing workflows and boosting efficiency for support teams. - Users find ServiceNow AI Agents **highly effective for automating workflows** , enhancing speed and accuracy in issue resolution and communication. ##### Cons - Users find that the **inaccuracy** of ServiceNow AI Agents leads to confusion and reduces trust in its effectiveness. - Users express frustration with the **poor understanding** of ServiceNow AI Agents, leading to generic responses and confusion. - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging for effective real-world application. - Users find the **limited responsiveness** of ServiceNow AI Agents frustrating, as they struggle with nuanced questions and customization. - Users find the **setup and customization process complex** , requiring significant learning and background knowledge to navigate effectively. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **["ServiceNow AI Agents Feel Like a Perfect Team Member"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13179278)** **Rating:** 4.0/5.0 stars _— Bart K._ [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13179278) **["Native AI agents that finally run on governed platform data"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)** **Rating:** 5.0/5.0 stars _— rajesh s._ [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) ### [Microsoft Copilot Studio](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews) Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuitive graphical interface that allows users to build agents without extensive coding knowledge, making AI development accessible to a broader audience. - Integration with Microsoft Ecosystem: Seamlessly connects with Microsoft 365 applications, Azure services, and other platforms, enabling agents to interact with existing tools and data sources. - Customizable Agents: Users can tailor agents to specific business needs by defining custom workflows, integrating with APIs, and utilizing pre-built or custom connectors. - Multi-Channel Deployment: Agents can be deployed across various channels, including websites, mobile apps, social media platforms, and internal business applications, ensuring broad accessibility. - Advanced Analytics and Monitoring: Provides dashboards and AI-driven insights to monitor agent performance, user interactions, and effectiveness, facilitating continuous improvement. Primary Value and Solutions Provided: Microsoft Copilot Studio addresses the need for efficient automation and intelligent assistance within organizations. By enabling the creation of custom AI agents, it helps businesses: - Enhance Productivity: Automate repetitive tasks and processes, allowing employees to focus on higher-value activities. - Improve Customer Engagement: Deploy agents that provide instant support and information to customers across multiple channels, enhancing satisfaction and responsiveness. - Streamline Operations: Integrate agents with existing systems to facilitate seamless workflows and data management, reducing manual intervention and errors. - Foster Innovation: Empower teams to develop and iterate on AI solutions rapidly, promoting a culture of innovation and continuous improvement. By providing a versatile and user-friendly platform for AI agent development, Microsoft Copilot Studio enables organizations to harness the power of artificial intelligence to solve complex challenges and drive business success. **Average Rating:** 4.4/5.0 **Total Reviews:** 152 #### Who Is the Company Behind Microsoft Copilot Studio? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 employees on LinkedIn® - **Ownership:** MSFT #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Small, 32% Large #### What Do G2 Reviewers Say About Microsoft Copilot Studio? _AI-generated summary from verified user reviews_ ##### Pros - Users find Microsoft Copilot Studio's **ease of use** essential for quick and effective low-code bot development. - Users appreciate the **easy integrations** of Microsoft Copilot Studio, boosting productivity and enabling quick AI implementation. - Users value the **easy setup** of Microsoft Copilot Studio, finding it self-explanatory and quick to configure. - Users value the **easy-to-use low-code development** of Microsoft Copilot Studio, enhancing their AI project efficiency and speed. - Users appreciate the **flexible automation** capabilities of Microsoft Copilot Studio, enhancing productivity while ensuring security and compliance. ##### Cons - Users find the **pricing structures** of Microsoft Copilot Studio can be a drawback, especially for smaller organizations. - Users find the **limited customization** options of Microsoft Copilot Studio restricting their experience and usability. - Users find the **learning curve challenging** , especially when trying to utilize advanced features and integrations effectively. - Users find the **complex workflows** of Microsoft Copilot Studio overwhelming, especially with integration and performance issues. - Users face **integration issues** with Microsoft Copilot Studio, making setup and configuration challenging and time-consuming. #### What Are Recent G2 Reviews of Microsoft Copilot Studio? **["Easy-to-Customize AI Agents for Sales, Support, and Product Knowledge"](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12725601)** **Rating:** 5.0/5.0 stars _— Matthew W._ [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12725601) **["Seamless Integration with Room for UX Improvement"](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12737098)** **Rating:** 4.0/5.0 stars _— Babu S._ [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12737098) #### What Are G2 Users Discussing About Microsoft Copilot Studio? - [Is power virtual agents included in Office 365?](https://www.g2.com/discussions/is-power-virtual-agents-included-in-office-365) - [What is a power virtual agent session?](https://www.g2.com/discussions/what-is-a-power-virtual-agent-session) - [Is Microsoft Power virtual agents free?](https://www.g2.com/discussions/is-microsoft-power-virtual-agents-free) - [What can power virtual agents do?](https://www.g2.com/discussions/what-can-power-virtual-agents-do) - 1 comment ### [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 398 #### Who Is the Company Behind Kore.AI? - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai 5,659 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website) 1,275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Large, 30% Small #### What Do G2 Reviewers Say About Kore.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. ##### Cons - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. #### What Are Recent G2 Reviews of Kore.AI? **["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)** **Rating:** 4.5/5.0 stars _— Emmanuel L._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381) **["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)** **Rating:** 4.5/5.0 stars _— Uppala A._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124) ### [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews) Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 #### Who Is the Company Behind ServiceNow EmployeeWorks? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Large, 13% Small #### What Do G2 Reviewers Say About ServiceNow EmployeeWorks? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. - Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. - Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. - Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. - Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. ##### Cons - Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. - Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. - Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. - Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. - Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. #### What Are Recent G2 Reviews of ServiceNow EmployeeWorks? **["Efficient AI Search Tool with Room for UI Enhancements"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)** **Rating:** 4.5/5.0 stars _— Sruthi K._ [Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942) **["Seamless Slack/Teams Integration That Resolves IT Requests Fast"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)** **Rating:** 4.5/5.0 stars _— HIMANSHU M._ [Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111) #### What Are G2 Users Discussing About ServiceNow EmployeeWorks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### [Laivly](https://www.g2.com/products/laivly/reviews) Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 #### Who Is the Company Behind Laivly? - **Seller:** [Laivly](https://www.g2.com/sellers/laivly) - **Company Website:** laivly.com - **Year Founded:** 2021 - **HQ Location:** Winnipeg, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43bec9544ddcfaf8afb91d906edd7c414c7e0cf34c52b96796d3ad657e716b40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flaivly%2F&secure%5Burl_type%5D=linkedin_company_website) 142 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Retail - **Company Size:** 37% Small, 31% Medium #### What Do G2 Reviewers Say About Laivly? _AI-generated summary from verified user reviews_ ##### Pros - Users find Laivly **extremely helpful** for SIDD transcription, enhancing efficiency and ensuring important details are captured. - Users commend Laivly for its **responsive customer support** , ensuring quick issue resolution and enhancing user experience. - Users find Laivly to be **incredibly user-friendly** , enhancing work efficiency with its intuitive interface and seamless implementation. - Users highlight the **efficiency** of Laivly, streamlining workflows and enhancing productivity with its user-friendly features. - Users find the **setup process easy and fast** , enabling quick integration and efficient use of Laivly's features. ##### Cons - Users report **inaccuracies in transcriptions** that hinder note-taking and misinterpret professional language, affecting usability. - Users note a **steep initial learning curve** for advanced features, though support eases the process over time. - Users experience a **poor understanding** from Laivly, resulting in incorrect transcriptions and misinterpretations during calls. - Users experience **software bugs** with Laivly that hinder functionality and require extensive communication for resolutions. - Users feel that the **real-time guidance feature** of Laivly requires further improvement for a better experience. #### What Are Recent G2 Reviews of Laivly? **["Streamlines Salesforce Integration, Minor Speed Hiccups"](https://www.g2.com/survey_responses/laivly-review-12814790)** **Rating:** 4.0/5.0 stars _— Kyra B._ [Read full review](https://www.g2.com/survey_responses/laivly-review-12814790) **["Real-Time Knowledge Surfacing and Predictive Notes That Boost Agent Consistency"](https://www.g2.com/survey_responses/laivly-review-13160967)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/laivly-review-13160967) ### [Decagon](https://www.g2.com/products/decagon/reviews) Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers. **Average Rating:** 4.8/5.0 **Total Reviews:** 23 #### Who Is the Company Behind Decagon? - **Seller:** [Decagon](https://www.g2.com/sellers/decagon) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4cd990da6e88206d55057ceee53b1ccb79439095e1b74dab9fd0869f3b0158f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdecagon-ai&secure%5Burl_type%5D=linkedin_company_website) 421 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 17% Large #### What Do G2 Reviewers Say About Decagon? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Decagon for its **intuitive functionality** and effective workflow management, enhancing team collaboration and productivity. - Users commend the **implementation ease** of Decagon, appreciating its intuitive setup and low maintenance requirements. - Users value Decagon for its **best-in-class AI integration** , enhancing data evaluation and streamlining workflows effectively. - Users value the **reliable and flexible customer satisfaction** provided by Decagon's exceptional AI performance and support. - Users praise Decagon for its **exceptional support and collaboration** , streamlining processes and enhancing overall effectiveness. ##### Cons - Users note the **missing features** in Decagon, including user roles and audit logs, which need further development. - Users find the **limited customization** frustrating, as it hinders effective navigation and information retrieval. - Users find the **learning curve challenging** , requiring close monitoring and adaptation to fully utilize Decagon's potential. - Users face **usage limitations** with Decagon, including static filters and overwhelming conversation displays, affecting efficiency. - Users are frustrated by **access restrictions** , missing basic features like "Agent Assist" currently limited to Zendesk. #### What Are Recent G2 Reviews of Decagon? **["Fast, Reliable AI Support Automation with a Clean, Intuitive Interface"](https://www.g2.com/survey_responses/decagon-review-13176796)** **Rating:** 4.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/decagon-review-13176796) **["Instant Answers, Simple UI, and Amazing Support"](https://www.g2.com/survey_responses/decagon-review-13076842)** **Rating:** 5.0/5.0 stars _— Sudeep P._ [Read full review](https://www.g2.com/survey_responses/decagon-review-13076842) ### [1mind](https://www.g2.com/products/1mindai/reviews) 1mind is a platform that deploys multimodal Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain — equipped with deep technical and product knowledge and the ability to play multiple roles across GTM (SDR/AE, Solutions Engineers, Onboarding Specialist & CSM). Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. Superhumans live across your website, inside your product, in customer portals, deal rooms and can join live calls as active participants, providing a delightful buying & customer experience and helping you scale beyond human capacity limitations. 1mind Superhumans are autonomous employees that integrate seamlessly into existing workflows, scale instantly, and drive measurable impact. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 #### Who Is the Company Behind 1mind? - **Seller:** [1mind](https://www.g2.com/sellers/1mind) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2cbaeee24af2ffbf62daf35558f4fd1a2fe6e262ba9a4b878c797a113eb195be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1mindai%2F&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 57% Medium, 29% Large #### What Do G2 Reviewers Say About 1mind? _AI-generated summary from verified user reviews_ ##### Pros - Users commend 1mind for their **exceptional customer support** , driving impressive engagement and tailored solutions for unique needs. - Users praise the **automation capabilities** of 1mind, highlighting impressive boosts in sales and customer engagement. - Users value the **effective solution matching** of 1mind, enhancing their conversational experience with personalized resources and support. - Users find 1mind's **exceptional guidance** invaluable, enhancing clarity and engagement without needing constant human support. - Users rave about the **enhanced lead generation** from 1mind, boosting sales efficiency and prospect quality significantly. ##### Cons - Users note the **limitations of AI** in 1mind, often expecting perfection despite good performance compared to human SDRs. - Users find the **integration complexity** manageable with 1mind, though initial testing can require significant time investment. - Users find that the integration of 1mind requires **significant time investment** for testing before realizing its benefits. #### What Are Recent G2 Reviews of 1mind? **["A Game-Changer for Pipeline Quality and Sales Efficiency"](https://www.g2.com/survey_responses/1mind-review-12072115)** **Rating:** 4.5/5.0 stars _— Kathleen R._ [Read full review](https://www.g2.com/survey_responses/1mind-review-12072115) **["Great for qualifying and selling while providing accurate and helpful responses"](https://www.g2.com/survey_responses/1mind-review-12031411)** **Rating:** 4.5/5.0 stars _— Josh C._ [Read full review](https://www.g2.com/survey_responses/1mind-review-12031411) ### [Oliv AI](https://www.g2.com/products/oliv-ai-oliv-ai/reviews) Oliv is an AI-native platform for B2B revenue teams to transform their GTM motion and grow revenue without adding headcount. GTM teams have trusted Oliv to displace tools like Gong, Gainsight, Clari, Salesloft, and others at a fraction of the combined cost, freeing up budget that can be redirected toward AI agents responsible for execution across revenue workflows. Oliv’s agent suite covers the entire revenue lifecycle, from business development and sales to customer success, enablement, sales engineering, expansion, and RevOps. Specialist agents own specific roles, workflows, and use cases, while super agents coordinate context, priorities, and execution across agents, teams, and systems. Oliv consolidates first-party data from your revenue stack — CRM, calls, emails, meetings, engagement tools, customer success platforms, and more — and maps it onto a GTM Context Graph. That context is processed by 100+ fine-tuned small language models trained on revenue methodologies and best practices, giving every app and agent the shared understanding it needs to act. At the app layer, Oliv offers AI-native alternatives across Conversation Intelligence, Enablement, Sales Engagement, Forecasting, and Retention. Teams can replace the tools they already use today, while avoiding the cost, complexity, and reliability gaps of trying to build revenue agents from scratch on top of generic AI models. With Forward Deployed Engineers working alongside your team, Oliv helps every app and agent go live, get adopted, and turn AI transformation from a strategy deck into a working revenue motion. Book a 7-minute chat here: https://oliv.ai/book-a-demo **Average Rating:** 4.8/5.0 **Total Reviews:** 9 #### Who Is the Company Behind Oliv AI? - **Seller:** [Oliv.ai](https://www.g2.com/sellers/oliv-ai) - **Company Website:** oliv.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **Twitter:** @tryolivai 53 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cb13f5a453f1e65279d86013ecb0b1fea67d32efa5649326bf5ddcd75ecdd52&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foliv-ai&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 44% Medium, 33% Small #### What Are Recent G2 Reviews of Oliv AI? **["Oliv AI Increased our Sales Team's Efficiency"](https://www.g2.com/survey_responses/oliv-ai-review-13058375)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/oliv-ai-review-13058375) **["Oliv AI is a Game-Changer for Sales Productivity"](https://www.g2.com/survey_responses/oliv-ai-review-13058346)** **Rating:** 5.0/5.0 stars _— Vijay V._ [Read full review](https://www.g2.com/survey_responses/oliv-ai-review-13058346) - ‹ Prev‹ Prev - 1 - [2](/categories/conversational-interface-agents?open_modal_url=%2Fproducts%2Famazon-q-business%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-interface-agents%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/conversational-interface-agents?open_modal_url=%2Fproducts%2Famazon-q-business%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-interface-agents%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/conversational-interface-agents?open_modal_url=%2Fproducts%2Famazon-q-business%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-interface-agents%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/conversational-interface-agents?open_modal_url=%2Fproducts%2Famazon-q-business%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-interface-agents%26source%3Dcategory&order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/conversational-interface-agents?open_modal_url=%2Fproducts%2Famazon-q-business%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-interface-agents%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) [SEO Tools](https://www.g2.com/categories/seo-tools) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Payment Processing Software](https://www.g2.com/categories/payment-processing) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI Customer Support Agents](/categories/ai-customer-support-agents) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) [Browse Conversational Interface Agents Themes](/categories/conversational-interface-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated March 24, 2026 Conversational interface agents enable organizations to deploy AI agents that act as an intelligent front door to business systems. These agents allow users to interact with software, data, and workflows using natural language or voice instead of navigating complex menus, forms, or dashboards. Organizations use conversational interface agents to reduce friction in digital workflows, improve access to information, and accelerate task completion. Rather than requiring users to understand how systems are structured, these agents interpret user intent, determine appropriate next steps, and retrieve information or initiate actions on the user’s behalf. These platforms are commonly deployed as internal employee copilots, embedded AI assistants within SaaS applications, voice-based service agents, or cross-functional digital assistants. They are typically used by IT, operations, product, HR, and customer-facing teams seeking to make enterprise systems easier to access and use. Conversational interface agents create value by simplifying system interaction. They help reduce support tickets, improve employee productivity, shorten onboarding time, and enable faster decision-making by making complex systems conversational and accessible. Instead of replacing entire business processes, these agents improve how humans interact with them. Unlike traditional rules-based [chatbots](https://www.g2.com/categories/chatbots), conversational interface agents use artificial intelligence to support multi-turn dialogue, interpret ambiguous requests, and adapt dynamically to user input. While they may trigger workflows or retrieve information from integrated systems, their primary role is to serve as the intelligent interaction layer between humans and enterprise software. These platforms integrate with systems such as [CRM software](https://www.g2.com/categories/crm?source=search), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [ERP systems](https://www.g2.com/categories/erp-systems?source=search), [knowledge management software](https://www.g2.com/categories/knowledge-management), and [team collaboration software](https://www.g2.com/categories/team-collaboration), positioning them as a foundational component of modern AI-enabled digital environments. While they may execute tasks such as retrieving information, updating records, or initiating workflows, they remain focused on direct human interaction rather than coordinating complex multi-agent systems or running fully autonomous backend processes. To qualify for inclusion in the Conversational Interface Agents category, a product must: - Deploy AI agents that interact directly with users through chat, messaging, voice, or embedded application interfaces - Leverage AI-driven natural language understanding (NLU) or large language models (LLM) - Maintain contextual continuity across interactions - Translate user intent into responses or discrete actions - Integrate with external applications or enterprise systems - Support enterprise-grade deployment controls Show More