--- title: Amazon Polly Reviews meta_title: 'Amazon Polly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 80 reviews by the users' company size, role or industry to find out how Amazon Polly works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 80 scale: '5' date_modified: '2026-08-09' parent_category: name: Synthetic Media url: https://www.g2.com/categories/synthetic-media --- # Amazon Polly Reviews **Vendor:** Amazon Web Services (AWS) **Category:** [Text to Speech Software](https://www.g2.com/categories/text-to-speech) **Average Rating:** 4.4/5.0 **Total Reviews:** 80 ## About Amazon Polly Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications. ## Amazon Polly Pros & Cons **What users like:** - Users praise the **exceptional quality** of Amazon Polly's voices, highlighting their natural sound and impressive clarity. (2 reviews) - Users admire the **natural-sounding voices** of Amazon Polly, enhancing projects with impressive flexibility and quality. (2 reviews) - Users value Amazon Polly for its **affordable pricing** , making it accessible for diverse project needs and scalability. (1 reviews) - Users appreciate the **seamless API integration** of Amazon Polly, enhancing workflow within existing applications effortlessly. (1 reviews) - Users value the **seamless API integration** of Amazon Polly, enhancing their development experience with powerful voice capabilities. (1 reviews) - Users value the **ease of use** of Amazon Polly, thanks to seamless integration and natural-sounding voices. (1 reviews) - Users value the **easy integrations** of Amazon Polly, enhancing compatibility with various applications and services effortlessly. (1 reviews) - Integrations (1 reviews) - Multilingual Support (1 reviews) - Natural Voices (1 reviews) **What users dislike:** - Users find Amazon Polly **expensive** for large-scale use, with unpredictable pricing complicating budget planning and management. (2 reviews) - Users find **cost concerns** with Amazon Polly, as pricing can be unpredictable for high-volume applications during planning. (1 reviews) - Users find the **error handling documentation lacking** , making it difficult to troubleshoot effectively during development. (1 reviews) - Users find Amazon Polly's **limited customization options** for neural voices can restrict development flexibility and creativity. (1 reviews) - Users find the **poor documentation** limits their ability to effectively utilize advanced features and error handling in Amazon Polly. (1 reviews) - Pricing Issues (1 reviews) - Slow Loading (1 reviews) - Technical Issues (1 reviews) - Timing Issues (1 reviews) ## Amazon Polly Reviews ### 1. Makes Shopping a Breeze, with Great Customer Servic **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Amazon Polly?** Makes shopping a breeze with great customer service and more **What do you dislike about Amazon Polly?** Downsides are minimal haven’t really found anything **What problems is Amazon Polly solving and how is that benefiting you?** Making goodl available to anyone ### 2. Good Features, But Some Areas Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Dudu N. | Sbi, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Amazon Polly?** Djjxjxckdjfjdjdkdkfjvjvjvjvcjjcifeieijfjcjccjjcjcjfkfkfk **What do you dislike about Amazon Polly?** Idfjjccicifu if free C C C V V V V fwiiiiiiixidiidduxud djdjcjd djdjcjd i arrange fjfjcj **What problems is Amazon Polly solving and how is that benefiting you?** Djjddjdjdjdjdkif ### 3. A pretty awesome TTS (Text to Speach) **Rating:** 4.0/5.0 stars **Reviewed by:** Cesar Daniel Z. | Senior Angular Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Amazon Polly?** The way to handle Polly is pretty simple even when it uses an old XML format, it works pretty well and you can hear the voice even on phones or others pretty clearly. Sometimes it's not cheap but for projects that might not need to change the wording you can generate MP3 files, play them, and then just use Polly for specific dynamic sections, but remember that the voice still sounds really robotic, so maybe some of your clients are not going to like it. Another thing that I like about Polly is that reacts really fast, the conversion from text occurs in less than a second even with big phrases, so your clients don't have to wait too long and it's already integrated into a lot of services like Twilio. And in the end, it's covered by AWS. **What do you dislike about Amazon Polly?** I think the pricing it's something that I don't like too much, but with some "hacks" you can save some money. Also, the way to handle it with XML looks pretty old, but it makes sense at the end as we have to "integrate it" with small sections of the phrases. **What problems is Amazon Polly solving and how is that benefiting you?** Where I work, we created a Bot that is dynamic for IVR, so the user can interact with him and the bot can help with some requests (like service requests, statuses, and others) and try to reduce the human interaction, we started using some MP3 files and some TTS systems like the Twilio default voice, but it sounds pretty bad sometimes, the switch between voices, and reading dynamic things like addresses and numbers was horrible, we switched to Amazon Polly and it solved almost everything in the best way possible. ### 4. Video Production with Amazin Sound Effects by Amazon Polly **Rating:** 4.0/5.0 stars **Reviewed by:** Rajesh P. | Team Lead Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Amazon Polly?** Initially, I was worried about Indian sound effects for text-to-speech, but Polly cleared such worries; 1. Amazing 100% human touch voices. 2. Nobody can catch a bot sound. 3. Less time for productivity sure. 4. Very convenient to use the tool 5. Short time for rendering process. **What do you dislike about Amazon Polly?** A few things need to be improved in Aamzon Polly, which is difficult to find the exact sound for native speech. We cannot recognize the female voices during productivity time. Some of the tools are stuck in the rendering process time. **What problems is Amazon Polly solving and how is that benefiting you?** Text-to-speech is amazing tool work, that I never expected, which was done within minutes of time spent with Amazon Polly. Very ease to do work with Polly while voice production. ### 5. Amazon Polly suffices for text to speech! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Amazon Polly?** Amazon Polly functions well as a text to speech tool. I like the customizable options it provides too. Not only can it deliver on simple text to speech, but you can modify the voice, adjust the tone, make the character use subtle pauses while reading, and other features that make the text to speech sound more human like instead of robotic. **What do you dislike about Amazon Polly?** There is a learning curve when you use the SSML codes. Although It will take you some time to learn about all the customizable SSML features Polly has, eventually you will get to the point where you will be able to understand all the features it offers. **What problems is Amazon Polly solving and how is that benefiting you?** Amazon Polly is a useful tool for developing learning modules or general sound files for me. It saves a ton of time using this tool rather than having a human record (and re-record) audio which can take up a lot of time. Also, if you have to modify an audio recording, you can simply do it on Amazon Polly instead of reaching back out to your (human) counterpart and waiting on them to re-record. ### 6. AWS **Rating:** 4.0/5.0 stars **Reviewed by:** Prince A. | System engineer SAP, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Amazon Polly?** The best thing is in Amazon Polly , that is it used for build speech activation application that mean we can listen the page we searched no need to read and staring to screen. **What do you dislike about Amazon Polly?** To be honest nothing is there to dislike in Amazon Polly it helps to take rest human eyes. We can listen the content of any pages and can clear our concept, **What problems is Amazon Polly solving and how is that benefiting you?** If you are having good listening skills it will help you a lot you don't need to stare page continuously. By listening of any pages you can learn many things. ### 7. Transform Your Text into Lifelike Speech with Amazon Polly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Amazon Polly?** Amazon Polly provides a variety of voices that are designed to sound as natural as possible. It was very easy to integrate and the customer support was along with me until i finished the process. **What do you dislike about Amazon Polly?** Initially thought we would use it alot but end up not using it much. **What problems is Amazon Polly solving and how is that benefiting you?** The main reason for picking up amazon polly was to make sure that our transcription team had an easier time. it truly is a marvel at how much life is made easier by polly. i have recommended amazon polly to 6 people now as it has increased our efficiency. ### 8. Easy to use and affordable Text to Speech to implement in Applications **Rating:** 4.0/5.0 stars **Reviewed by:** Vaibhav D. | Digital Marketing Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Amazon Polly?** Its part of AWS suite and really easy to implement with addional features. **What do you dislike about Amazon Polly?** Need more in deatiled documentationon integration with other applications. **What problems is Amazon Polly solving and how is that benefiting you?** Can easily do voiceover with other regions voices. It is really easy to use Amazon Polly integrate with own applications and charges are really cheap as compare to other services. ### 9. Best service for text to Audio response in many languages **Rating:** 4.0/5.0 stars **Reviewed by:** Harish P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Amazon Polly?** We can create audio in many languages. Easy to implement. And best customer support **What do you dislike about Amazon Polly?** I dislike the pricing of the service they are charging. It should be little less than the current one **What problems is Amazon Polly solving and how is that benefiting you?** We have added a feature in out application where user can write text and able to convert that text in audio files. ### 10. It's helpful for Text to speech feature **Rating:** 3.5/5.0 stars **Reviewed by:** Santhosh N. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Amazon Polly?** It's more helpful for while using feature text to speech and it's convenient while communicating with other languages **What do you dislike about Amazon Polly?** At this stage there is no negative as improvement voice can be more realistic **What problems is Amazon Polly solving and how is that benefiting you?** It's helpful while communicating in other languages for other countries ### 11. Very helpful with diverse clients! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Amazon Polly?** I use Amazon polly for my presentations for foreign clients. I get my text converted online and use amazon polly during presentations for text to speech. It supports almost every foreign language I needed which makes the information exchange much easier. **What do you dislike about Amazon Polly?** It's difficult to express the emphasis on centain words or just highlight few points as the voice is same for all. **What problems is Amazon Polly solving and how is that benefiting you?** It's helping me connect with foreign clients easily by speaking the text of my presentation in thier english, language. ### 12. Amazon Polly Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Amazon Polly?** Its Low latency; supports Dozens of Voice language; offering male and female voice **What do you dislike about Amazon Polly?** Robotic voice- it could be easily identify **What problems is Amazon Polly solving and how is that benefiting you?** improve accessibility for individuals with visual impairments. ### 13. It works great. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Amazon Polly?** It ease out the automation. It is great for engaging. **What do you dislike about Amazon Polly?** Nothing as such. As if now everything is fine. **What problems is Amazon Polly solving and how is that benefiting you?** It is helping with the automation. Same as google polly. ### 14. Great tool to convert text to speach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Amazon Polly?** There are many text-to-speech converters in the market, but most of them convert the text to some mechanical voice, but I like the fact that Amazon Polly converts text into a natural voice. **What do you dislike about Amazon Polly?** It is a great tool to use if we are using the AWS ecosystem for the development, but if we want to integrate it with other cloud providers, then the technical challenges would increase. **What problems is Amazon Polly solving and how is that benefiting you?** It is convenient to convert any blog to speech using Amazon Polly. It gives a natural effect so it increases the user interaction with any piece of article which is processed ### 15. Simple and powerful.. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Amazon Polly?** Simplicity. It takes out all the complexity and let you focus on business logic **What do you dislike about Amazon Polly?** Terminology, sometimes is different from other similar tools **Recommendations to others considering Amazon Polly:** Play with it first and make sure is the right tool for the right job **What problems is Amazon Polly solving and how is that benefiting you?** So far starndard chat bot to support our clients ### 16. AWS service for converting Text to speech :- Polly **Rating:** 4.0/5.0 stars **Reviewed by:** Jetha S. | Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2018 **What do you like best about Amazon Polly?** AWS Polly provides more than seven different voices out of which for female voice there are 5 options and for male voice there are 3 options available. Also they are providing so many languages as base. AWS Polly also provides SSML. SSML is Speech Synthesis Markup Language (SSML). With SSML tags, you can customize and control aspects of speech such as pronunciation, volume, and speech rate. **What do you dislike about Amazon Polly?** I have not find anything wrong till now as they are providing best service and keep updating their services if they found any error or bug . **Recommendations to others considering Amazon Polly:** I would like to recommand Polly to them who are using Lex and want to communicate with their users in batter way . **What problems is Amazon Polly solving and how is that benefiting you?** We were finding some issues while using Lexicons. But after contacting to support team they set up whole and solve our problem within some hours. ### 17. Amazon Polly **Rating:** 3.5/5.0 stars **Reviewed by:** Darun J. | AWS Glue Review, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Amazon Polly?** The speech output generated by Polly is very human-like. It included the nuances and subtleties when a human speaks. This gives a life-like touch to it. It is quite easy to use and offers few variations in the speech. The pricing for this service is the lowest compared to other cloud service providers. It can be used effectively outside the AWS environment only. **What do you dislike about Amazon Polly?** A very limited range of voices and languages only offered. **Recommendations to others considering Amazon Polly:** It's cheap and very effective to use this tool to convert text to speech **What problems is Amazon Polly solving and how is that benefiting you?** Used in building a chatbot. By using Amazon Polly we can convert the text to speech. ### 18. Promising for our Connect POC bot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Amazon Polly?** The contribution Polly makes to a natural speech bot is very exciting! **What do you dislike about Amazon Polly?** Nothing do far. It meets our needs and I look forward to development. **What problems is Amazon Polly solving and how is that benefiting you?** Connect Bot/AI solution ### 19. Greaat resource for converting text **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Amazon Polly?** It allows you to convert text to speach. **What do you dislike about Amazon Polly?** It is a little hard to understand how to do at firsdt **Recommendations to others considering Amazon Polly:** Do as much research as possible before you start using to make sure it supports your business plan. Make sure you have the right local resource requirements. **What problems is Amazon Polly solving and how is that benefiting you?** Students who are having trouble seeing or reading something, this allows me to convert my lesson plans to help them. ### 20. Great Experience for a brief introduction **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn S. | Staff Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Amazon Polly?** I like that the speech is more life like **What do you dislike about Amazon Polly?** There are some issues from language to language. **Recommendations to others considering Amazon Polly:** Better fluctuations between languages **What problems is Amazon Polly solving and how is that benefiting you?** Language barriers ### 21. Breathing life into text! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Amazon Polly?** I like that this is an intuitive tool that is wise beyond its years. **What do you dislike about Amazon Polly?** I hope there will be an iPhone app! One day I’m sure there will be ease of access for all. Even in our school systems. **What problems is Amazon Polly solving and how is that benefiting you?** Breaking through language barriers allowing a unique experience. ## Amazon Polly Discussions - [Is Amazon Polly text to speech free?](https://www.g2.com/discussions/is-amazon-polly-text-to-speech-free) - 3 comments - [Can you use Amazon Polly for commercial use?](https://www.g2.com/discussions/can-you-use-amazon-polly-for-commercial-use) - 2 comments - [What can Amazon Polly do?](https://www.g2.com/discussions/what-can-amazon-polly-do) - 1 comment - [Is Amazon Polly by any chance available online on the Internet for free to perform small tasks?](https://www.g2.com/discussions/is-amazon-polly-by-any-chance-available-online-on-the-internet-for-free-to-perform-small-tasks) - 1 comment - [View Amazon Polly pricing details and edition comparison](https://www.g2.com/products/amazon-polly/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A27%3A40+-0500&secure%5Bsession_id%5D=bfbf59f4-652a-4aea-af53-f1d8cc436adf&secure%5Btoken%5D=cabb0c6589ff2a1090510d61ad6aa0bdb7a545a3c0bdcab1ba56b9f18c69f872&format=llm_user) ## Amazon Polly Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Integration** - Application Integration - Real-Time Streaming - Integration - Integration **Audio** - Accents - Voice Cloning - Range of Tones - Languages **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Speech Output** - Volume - Pitch - Speed - Pronunciation - Accent - Emotion - Speaking Styles - Speech Output - Speech Output - Speech Output - Speech Output - Speech Output - Speech Output - Speech Output **Video** - Closed Captions - Avatar Quality - Custom Avatars - Video Editing Capabilities **Audio Format** - Natural Sounding Voices - Audio Format Flexibility - Audio Optimization - Audio Format - Custom Voices - Multi-Voice **Image** - Text to Image - Realism **Text** - Text Optimization - Range of Sentiments **Generative AI** - AI Text-to-Speech - Gen AI - Generative AI **Additional Functionality** - For Online Learning - Grammar Check - Audio Editor - For Sales Teams/Organizations - Analytics - WCAG Compliance - Content Library - Publishing/Sharing - Chatbot - Content Creation - Data Management - AI Copilot - Speech Recognition - Collaboration Tools - Text Analysis - Phonetic Variation Detection - Voice Generator - SSML Support - Transcripts/Chat History - For Marketers - Speech-to-Text Analysis - Project Management - Multi-Language - Machine Translation - Natural Language Processing - API **Platform** - Collaboration - Speed of Generation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - AI Text-to-Video - AI Text-to-3D - AI Text-to-Music ## Top Amazon Polly Alternatives - [Murf.ai](https://www.g2.com/products/murf-ai/reviews) - 4.7/5.0 (1,407 reviews) - [Google Cloud Text-to-Speech](https://www.g2.com/products/google-cloud-text-to-speech/reviews) - 4.4/5.0 (208 reviews) - [Azure Text to Speech API](https://www.g2.com/products/azure-text-to-speech-api/reviews) - 4.2/5.0 (93 reviews)