Verified User in Financial Services
GF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Lex is the future"
4/5
What do you like best about Amazon Lex?

Lex is great for automating the call center calls to figure out intents and make the interaction more natural. Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

Would like to have prebuilt intents for Lex Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Deep learning technology bot"
5/5
What do you like best about Amazon Lex?

Speech recognition Interfaces. NL algos Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

All features are good. There is no negative feedback Review collected by and hosted on G2.com.

Verified User in Accounting
GA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Lexbots are the next gen bots !!"
4.5/5
What do you like best about Amazon Lex?

The easiness in creating these bots are impressive. Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

It is not that easy to customise the interface for the bots Review collected by and hosted on G2.com.

Verified User in Philanthropy
UP
Verified User in Philanthropy
Small-Business (50 or fewer emp.)
"It's pretty easy to navigate and use."
3.5/5
What do you like best about Amazon Lex?

I like how intuitive everything is and how easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

I don't know that I would change anything. I would look at expanding the regions in which Lex is available. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Love it, its like a personal customer service agent for yourself"
5/5
What do you like best about Amazon Lex?

I like that Lex is very informative and you dont have to look up things on google you can just use your voice. You can program it to order pizza or even as a travel agent! Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

There is nothing that i have found that i dont like yet but iim still trying it out Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great to build chat bots"
3.5/5
What do you like best about Amazon Lex?

AWS has a great range of products in its suite which can work well will Lex so you don't need to go anywhere to find the tools you need Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

Pricing may be? IAM is confusing personally Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Amazon Lex"
5/5
What do you like best about Amazon Lex?

I love voice recognition and Amazon Lex allows to integrate Alexa into other devices which is great! Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

There is nothing I dislike about Amazon Lex. Review collected by and hosted on G2.com.

Verified User in Banking
IB
Verified User in Banking
Enterprise (> 1000 emp.)
"NLP Integrations"
3.5/5
What do you like best about Amazon Lex?

Easier for Alexa Skills. We can integrate our existing ssyetsm to Alexa using lex easily. Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

API Level Integrations. Enterprise level systems are not easy to integrate. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Awesome integration"
5/5
What do you like best about Amazon Lex?

The bot functioning on this program is incredible Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

The settings and programming are a little difficult Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Best chatbot- Amazon Lex"
4/5
What do you like best about Amazon Lex?

Automated speech recognition, speech into text. Natural language processing. Review collected by and hosted on G2.com.

What do you dislike about Amazon Lex?

Lex is not multilingual, currently lex supports only English. Review collected by and hosted on G2.com.