--- title: Amazon Lex Reviews meta_title: 'Amazon Lex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how Amazon Lex works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 40 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Amazon Lex Reviews **Vendor:** Amazon Web Services (AWS) **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 40 ## About Amazon Lex Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). Speech recognition and natural language understanding are some of the most challenging problems to solve in computer science, requiring sophisticated deep learning algorithms to be trained on massive amounts of data and infrastructure. Amazon Lex democratizes these deep learning technologies by putting the power of Amazon Alexa within reach of all developers. Harnessing these technologies, Amazon Lex enables you to define entirely new categories of products made possible through conversational interfaces. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure. With Amazon Lex, you pay only for what you use. There are no upfront commitments or minimum fees. ## Amazon Lex Pros & Cons **What users like:** - Users appreciate the **scalable AI integration** of Amazon Lex, enhancing chatbot development within the AWS ecosystem effortlessly. (1 reviews) - Users value the **strong API integration** of Amazon Lex, enhancing the efficiency of chatbot development in the AWS ecosystem. (1 reviews) - Users value the **scalable and fully managed AI platform** of Amazon Lex, simplifying chatbot development with robust features. (1 reviews) - Users value the **efficient automation** offered by Amazon Lex, streamlining the development of enterprise-grade chatbots seamlessly. (1 reviews) - Users appreciate the **bot customization capabilities** of Amazon Lex, simplifying the creation of robust, enterprise-grade chatbots. (1 reviews) - Chatbot Development (1 reviews) - Chat Features (1 reviews) - Deployment Ease (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) **What users dislike:** - Users find that **advanced conversational flows can become complex** , complicating management and increasing debugging time. (1 reviews) - Users find Amazon Lex **expensive** , especially with high traffic, leading to increased costs and complexity in management. (1 reviews) - Users find **team dependency a challenge** with Amazon Lex, complicating management and debugging of complex conversational flows. (1 reviews) - Users find that managing **complex conversational flows** in Amazon Lex can be time-consuming and challenging. (1 reviews) ## Amazon Lex Reviews ### 1. Aws Lex Chatbot with native aws integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Dwarkesh B. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Amazon Lex?** Major thing to like about LEX is that it is a chatbot which can support multiple languages, multi turn context, provide session attributes which are helpful for storing information temporarily over turns. Aws lambda provides connectivity with all other aws services such as comprehend, kendra, translate and much more which can be used to create custom business logic and help with creating latest RAG based chatbot. **What do you dislike about Amazon Lex?** Aws lex is powerfull but learning the service takes lot of time and one has to create a wonderfull detailed project to understand how each every feature of it works which still might be missed due to hard learning curve. One needs to rely entirely on documentation which is not very helpful and the features like dialog code hook over console of lex are quite tricky to master in few months.Debugging every part is still a difficult part as one relies over CloudWatch and lambda print statements. **What problems is Amazon Lex solving and how is that benefiting you?** Aws lex solves technical problems such as it can scale chatbot servers automatically as its fully managed service, understand human interaction and can answer well with the user defined logic.Its natural language understanding to identify the correct intent is one of the best function and to get the slot value as per the inbuilt or custom ones. It can also connect to various other aws services and take inputs to process them over chat itself. ### 2. Enterprise-Ready Conversational AI Service **Rating:** 4.5/5.0 stars **Reviewed by:** Manish R. | Manager IT and Cloud Infra, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Amazon Lex?** It's easy to integrate with the AWS ecosystem, simple to deploy, UI is very easy to understand, Native AWS App Speed up the AWS task, Easy on boarding, Lots of AI models at the backend. **What do you dislike about Amazon Lex?** Customizing complex conversational flows can be challenging **What problems is Amazon Lex solving and how is that benefiting you?** automate customer interactions automate routine work, save time ### 3. Scalable, Reliable Chatbots with Seamless AWS Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Pradip G. | Technology Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Amazon Lex?** Amazon Lex provides a scalable and fully managed conversational AI platform with strong integration across the AWS ecosystem. Features like intent recognition, slot filling, Lambda integration, and multi-channel deployment make it efficient to build enterprise-grade chatbots. It reduces development complexity while ensuring reliability and performance **What do you dislike about Amazon Lex?** One limitation of Amazon Lex is that advanced conversational flows can become complex to manage. Fine-tuning intents for highly dynamic conversations sometimes requires additional Lambda logic. Pricing can increase with high traffic, and debugging conversation failures may take time due to dependency on multiple AWS services **What problems is Amazon Lex solving and how is that benefiting you?** Amazon Lex solves the challenge of scaling customer interactions without increasing manpower. By automating conversational workflows and integrating with backend APIs via Lambda, we reduced manual workload and improved response consistency. This leads to faster resolution time, better customer satisfaction, and optimized support costs ### 4. Amazon Lex Pros and Cons **Rating:** 4.5/5.0 stars **Reviewed by:** Kathiravan S. | IT Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Amazon Lex?** Amazon lex provides an option to optimise the legacy Traditional DTMF IVR model to natural language IVR where it includes real time processing understanding the words.It really enhance customer experience from Traditional IVR to Natural language IVR. **What do you dislike about Amazon Lex?** It did not have Point of presence in India based due to DoT regulations and also It did not provide support to most of indian language example Hindi support is not included in the Natural langague **What problems is Amazon Lex solving and how is that benefiting you?** It will help to overcome the Commerical Speech IVR model where you need to feed each and every phrases and also it also supress and not capture the background noice ### 5. "Conversational AI Evolution: Analyzing the Advancements and Applications of Amazon Lex" **Rating:** 5.0/5.0 stars **Reviewed by:** Rushikesh D. | Deputy Manager (API Analyst) - Digital Factory, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Amazon Lex?** Amazon Lex is often praised for its ease of integration with other Amazon Web Services (AWS), robust natural language understanding capabilities, and scalability, making it a popular choice for building conversational interfaces and chatbots. **What do you dislike about Amazon Lex?** Customization options could be more extensive, and there might be a learning curve for those unfamiliar with AWS services. It's always a good idea to evaluate based on specific project requirements and expectations. **What problems is Amazon Lex solving and how is that benefiting you?** Amazon Lex is solving challenges related to automating customer support, enhancing natural language understanding, and providing scalability for varying user interactions. Its seamless integration with AWS services contributes to a comprehensive solution, reducing development time and improving overall operational efficiency. As a user, these aspects collectively benefit by enabling efficient and context-aware conversational interactions in applications, ultimately enhancing user experiences. ### 6. Good platform to build chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Amazon Lex?** We can directly integrate aws services and other functions like s3 buckets. And good thing is it's supporting for both text and voice, and we can see advanced NLP capabilities. **What do you dislike about Amazon Lex?** Only intigration, when user wants to intigrate with other vendor , its tightly integrated with AWS only **What problems is Amazon Lex solving and how is that benefiting you?** I used to create custom bot and configured some settings, lex is helped to integrate and enable voice applications using natural language ### 7. Great option within AWS to build a chatbot but ChatGPT took the shine away **Rating:** 2.0/5.0 stars **Reviewed by:** Sahil G. | BU Head || Senior Project Manager || Digital Transformation Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Amazon Lex?** great option as the out-of-the-box solution offered by Amazon within AWS **What do you dislike about Amazon Lex?** limited capabilities and later on with chatbot launch, its usage became even more limited **What problems is Amazon Lex solving and how is that benefiting you?** It solved a problem where we had to quickly implement a bit solution to a project, in fact multiple projects for users' ease to get the desired booking done via website bot ### 8. My review on Amzon lex **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Amazon Lex?** With it's suitable NLP model, good interaxtion with customers and scalbility makes it a best chatbot **What do you dislike about Amazon Lex?** Amazon is not multiligual, you need to depend on other services to support languages. Pricing is little hard to understand **What problems is Amazon Lex solving and how is that benefiting you?** It is hwlping us to build a better voice and search interface ### 9. Best ai chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** uday t. | Consultant (aws data platform), Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Amazon Lex?** Best chat bot where we can configure it using code or without code If we select lambda we need to write some code Optimal solution for those using amazon connect **What do you dislike about Amazon Lex?** I dont find any flaws till now It was good compared to q and a chatbot Where we provide intents in lex Its better to add features which does not involve coding **What problems is Amazon Lex solving and how is that benefiting you?** Compared to q and a chat bots this is best We need to integrate with aws lambda and add utterences and intents Easy to implement and optimal compared to other chatbots ### 10. Messed up documentation **Rating:** 1.5/5.0 stars **Reviewed by:** Vijayakrishna R. | Software Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about Amazon Lex?** Lex is easy to configure. Training and configuring the chatbot is simple and easy. **What do you dislike about Amazon Lex?** Conflicting documentation. Very hard to integrate the chatbot with your web site. Support or documentation how to do this is very less. **What problems is Amazon Lex solving and how is that benefiting you?** Gives a different way user can interact with your web site. ### 11. Hassle-free chat bot on your demand **Rating:** 4.5/5.0 stars **Reviewed by:** Raju T. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Amazon Lex?** Its quite easy to implement and use the chatbot. They can be designed according to your needs. The best part is Voice recognition. **What do you dislike about Amazon Lex?** The only limitations is there are only 4 channels through you can host your chat bot. **What problems is Amazon Lex solving and how is that benefiting you?** Voice recognition is top quality. Communication takes place between user and bot without any issue. Pros: easy to setup. They have free version as well to try and test. ### 12. Easy to use to build chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Shyenne B. | Business & Integration Architect Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Amazon Lex?** This was so easy to use to built my first chatbot! They had easy set up on how I can automate the messages between the bot and user. I was able to built my in a manner of few days **What do you dislike about Amazon Lex?** This was my first time building a chatbot. I dint have any complaints. They made my experience creating a bot so easy **Recommendations to others considering Amazon Lex:** This is a great tool to build chatbots especially if you're a beginner **What problems is Amazon Lex solving and how is that benefiting you?** I had to create a bot for IT. It's suppose to help reduce the tickets. This was a prototype chatbot for Self Service Changing Batch Status ### 13. Implement a bot with the power of alexa **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi D. | Devops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Amazon Lex?** The amazing power of natural language understanding and speech recognition through alexas brain is no comparison to any service from any company. ( except may be google bot if they do ). It has native one click deploy on multiple streams. Integration to lambda to process business logics. **What do you dislike about Amazon Lex?** Authentication through third party solutions like octa would be great. **Recommendations to others considering Amazon Lex:** See the implementation possibilities on integrations to websites and enterprise products. **What problems is Amazon Lex solving and how is that benefiting you?** Building out conversational bots that can be a self serve kiosks themselves. ### 14. Speech Recognition in ANY language, hello global chat use-case!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Amazon Lex?** Automatic speech recognition game changer!! This technology can be leveraged with other cloud services to automatically complete specific tasks. Saving time is something that is of major importance with a growing client and the Amazon Lex gives us more time for other tasks that cannot be automated with Alex. **What do you dislike about Amazon Lex?** The fact the API's weren't opened up until last year as the technology has been around for almost 10 years from what I understand. More tasks would save us all more time. **Recommendations to others considering Amazon Lex:** TRY IT! There is a free trial available on the AWS website and it's worth trying out for anyone who is using chats, leveraging Alexa, or otherwise wants to save time by having basic tasks completed automatically. **What problems is Amazon Lex solving and how is that benefiting you?** Chatbots are being used to increase outbound lead generation usually as apart of a bigger sales strategy. This allows us to communicate in 17 languages with our clients in the way they want to communicate with us -- creating a more meaningful experience. If you've been to a tech show in the last 2 years, you know how important experiences and social media now are!! ### 15. Best Service offered by AWS for chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Jetha S. | Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2018 **What do you like best about Amazon Lex?** Easy to create your own chatbot in minutes .Also it is easy to train your chatbot. Also they have provided some readymade chatbots for review . **What do you dislike about Amazon Lex?** You can host your chatbot on only four provided channels which are Facebook, Kik, Slack and Twillo SMS .If we want to host our chatbot other than this four then it is quite difficult. It will be good if they can provide more platform(Channels) to host our chatbot . **Recommendations to others considering Amazon Lex:** Yes . Strongly recommanded if you are noviac in IT field and want to host your chatbot for your business .It is also very easy to learn how to create your own chatbot if you find some issues or errors while creating it.At the begining when we implemented this chatbot to our site we found it less useful.But after we trained it and made custome chatbot according to our requirement and now we are finding it more useful and also we are having less queries from our customers regarding our services . **What problems is Amazon Lex solving and how is that benefiting you?** We have made one chatbot named "Nori" to help our users to navigate in our website. Also if any customer wants to contact our sales team Nori helps them . Nori has all the answers of questions generally asked by our customers which has helped us to focus more on other areas as now we don't need to spent money on employees whos only job was to answer customers repeated questions to answer . ### 16. Amazon Lex is the best software to create conversation interfaces in voice and text applications. **Rating:** 4.0/5.0 stars **Reviewed by:** Gloria I. F. | Asesor de comunicaciones en la dirección de educación , Newspapers, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Amazon Lex?** What I like most about amazon lex is its simplicity of use, the software provides a clear guide through the use of the console to create a chatbot in an easy and simple way. It has very useful features and functionalities, it is also very profitable and has a free version to create and test. **What do you dislike about Amazon Lex?** In general I like all the features of this software, the only thing I did not like is that in its free version only allows processing 10,000 text requests and 5000 voice requests per month. But the paid version is not expensive at all, it's really worth it. **Recommendations to others considering Amazon Lex:** I recommend to users that before implementing the paid version of amazon lex, experiment with the free version so they can become familiar with its operation. **What problems is Amazon Lex solving and how is that benefiting you?** I used amazon lex to create a chatbot that will help me carry out my routine activities, such as searching for information on the internet, accessing news, etc. I was also able to implement it on my mobile device, it's incredible. ### 17. Using Lex for a Progressive Web App **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor G. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Amazon Lex?** I have been trying to find a simple way to add voice input to my progressive web app and it was very easy to follow the provided examples and the documentation. I was able to get my prototype up and running very quickly. **What do you dislike about Amazon Lex?** Ultimately, I will need more languages supported. I will also need to use it in conjunction with Comprehend to determine tone of the voice input. **Recommendations to others considering Amazon Lex:** Follow the Quick Start **What problems is Amazon Lex solving and how is that benefiting you?** I am trying to allow employees to submit ethical violations that they spot at their companies using a progressive web app. I need to maintain annonymity if requested. ### 18. Leveraging Lex for customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon Lex?** Lex is a cool service and has helped us is quickly building capability quickly and resolved some of the business problems that our customers have **What do you dislike about Amazon Lex?** Nothing in specific. It has been only good experience from Lex. With multiple products from Alexa, need to have 1 common way of using all of them **What problems is Amazon Lex solving and how is that benefiting you?** Customer engagement that where customers use this to connect with end consumers and help resolve problems in automated way. So takes aways issues with people not available ### 19. Need to open up more **Rating:** 5.0/5.0 stars **Reviewed by:** Jaya P. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon Lex?** The programming interface is reallly powerful to dynamically create bots, slots and intents. CLI is another powerful tool which makes the job really easy. **What do you dislike about Amazon Lex?** Intent confidence score is a must have for identifying the right intent. The other feature which is missing is handling fallback intent **What problems is Amazon Lex solving and how is that benefiting you?** We are building a chat bot for fieldforce. This bot is integrated with the backend system has made the job of data retrieval really easy ### 20. Alexa, Play Despacito **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about Amazon Lex?** Amazon has already done most of the heavy lifting coding-wise. Lots of functionality like NLP and converting text to speech. They even have some tutorial videos on Youtube as well as documentation which really make it more accessible. **What do you dislike about Amazon Lex?** In the small amount of time I've used it, I've found Amazon Lex to be pretty good for it's value and not very difficult to use, so for right now I really don't have any dislikes. **Recommendations to others considering Amazon Lex:** Check out the tutorial they provided on Youtube first - it's really helpful when first starting out. https://www.youtube.com/watch?v=PLnRzHNmcao **What problems is Amazon Lex solving and how is that benefiting you?** Using it for NLP on a website I'm contributing to ### 21. Easily one of the best chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph S. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** Easily access the deep learning capabilities for chatbots. Easily integrates with AWS Lambda, Amazon Lex can communicate with Salesforce, Microsoft Dynamics, Marketo, Zendesk, QuickBooks, and HubSpot. **What do you dislike about Amazon Lex?** Not for the faint of heart developers. Additionally, you will need to have AWS management console. However, once you have this, it'll be easier to manage. **Recommendations to others considering Amazon Lex:** Has been in development for 8 years now, and continues to power their automatic speech recognition. Always stays on top when it comes to cloud computing. **What problems is Amazon Lex solving and how is that benefiting you?** No upfront cost for lex. Use as you go. Great pricing platform. Makes it affordable to deploy. ### 22. Amazingly Lexa! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashmit S. | Associate Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** Amazon has provided an awesome guide to understand it so its very easy to use. Automatic speech recognition is a great deal in communication. It can easily understand one's native language and can implement on it accordingly It can easily build text and voice chat box **What do you dislike about Amazon Lex?** Hardware and software needs a complex configuration before using it. It's all related to amazon web services and if the server is down you can't operate the application. **What problems is Amazon Lex solving and how is that benefiting you?** To place order in restraunts ### 23. Using Amazon Lex at work **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth K. | Marketing Strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Amazon Lex?** The UI is very intuitive and one can quickly learn to navigate it **What do you dislike about Amazon Lex?** When there are blatant errors that make the bot appear unnatural. Most of the time Amazon lex impresses me, but when it's not 100% then it's painful. **What problems is Amazon Lex solving and how is that benefiting you?** We don't have to manually update the system because machine learning uses past conversations to optimize future bot interactions ### 24. Attempting to Learn **Rating:** 3.5/5.0 stars **Reviewed by:** Whitney B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** Overall, as a company, I really feel that Amazon strives to make their products as user friendly as possible. This product comes with a lot of directions that make it pretty easy to navigate through. **What do you dislike about Amazon Lex?** Using Amazon Lex effectively requires a lot of trial and error. **What problems is Amazon Lex solving and how is that benefiting you?** It allows you to provide multiple different platforms of communication for students. ### 25. Lex driving change within FI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon Lex?** It works really welli within the broader ecosystem. **What do you dislike about Amazon Lex?** Not being able to front Alexa with Lex.We are attempting to use Lex as a centralized NLP engine to handle our integration, and that has become a challenge due to Amazon's restrictions on only using ALexa's NLP. **What problems is Amazon Lex solving and how is that benefiting you?** We tackle high volume, low value transactions within the FI. ### 26. Amazon Lex is solving real business problems for our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Amazon Lex?** Amazon Lex provides good value for our customers. It was easy to integrate and link into our solution. They have good functionality and a solid roadmap for the future. **What do you dislike about Amazon Lex?** They are working on expanding support to different regions, but for now still missing support for certain regions which are important for our customers - they have a good roadmap to move into additional regions. **What problems is Amazon Lex solving and how is that benefiting you?** Makes interactions much easier by allowing people to speak and then use those conversations to help drive optimal outcomes. ### 27. impressive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon Lex?** It is doing the heavy lifting. Copared it with IBM Watson and this is pretty cool **What do you dislike about Amazon Lex?** I think the user interface to build the conversations can be improved **What problems is Amazon Lex solving and how is that benefiting you?** We are trying to automate chat capability with broker sales ### 28. Lex is the future **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon Lex?** Lex is great for automating the call center calls to figure out intents and make the interaction more natural. **What do you dislike about Amazon Lex?** Would like to have prebuilt intents for Lex **What problems is Amazon Lex solving and how is that benefiting you?** Automating the call center calls. ### 29. Deep learning technology bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about Amazon Lex?** Speech recognition Interfaces. NL algos **What do you dislike about Amazon Lex?** All features are good. There is no negative feedback **What problems is Amazon Lex solving and how is that benefiting you?** We are using for a retail client to understand the customer feedback and product expectation. Want to build customized products based on real time demand using Amazon Lex as a part of omnichannel strategy. We are getting good feedback after the conversion of speech and text using Lex ### 30. Lexbots are the next gen bots !! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon Lex?** The easiness in creating these bots are impressive. **What do you dislike about Amazon Lex?** It is not that easy to customise the interface for the bots **What problems is Amazon Lex solving and how is that benefiting you?** Chat feature ### 31. It's pretty easy to navigate and use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Amazon Lex?** I like how intuitive everything is and how easy it is to use. **What do you dislike about Amazon Lex?** I don't know that I would change anything. I would look at expanding the regions in which Lex is available. **What problems is Amazon Lex solving and how is that benefiting you?** We use LEx for many different things. ### 32. Love it, its like a personal customer service agent for yourself **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Amazon Lex?** I like that Lex is very informative and you dont have to look up things on google you can just use your voice. You can program it to order pizza or even as a travel agent! **What do you dislike about Amazon Lex?** There is nothing that i have found that i dont like yet but iim still trying it out **What problems is Amazon Lex solving and how is that benefiting you?** Its very easy and i havent really used it for business more for personal things. ### 33. Great to build chat bots **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** AWS has a great range of products in its suite which can work well will Lex so you don't need to go anywhere to find the tools you need **What do you dislike about Amazon Lex?** Pricing may be? IAM is confusing personally **What problems is Amazon Lex solving and how is that benefiting you?** Chat bots for websites. ### 34. Amazon Lex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** I love voice recognition and Amazon Lex allows to integrate Alexa into other devices which is great! **What do you dislike about Amazon Lex?** There is nothing I dislike about Amazon Lex. **What problems is Amazon Lex solving and how is that benefiting you?** It is used as a type of assistant in business. ### 35. NLP Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** Easier for Alexa Skills. We can integrate our existing ssyetsm to Alexa using lex easily. **What do you dislike about Amazon Lex?** API Level Integrations. Enterprise level systems are not easy to integrate. **What problems is Amazon Lex solving and how is that benefiting you?** Natural Language Assistant for a financial institution. ### 36. Awesome integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about Amazon Lex?** The bot functioning on this program is incredible **What do you dislike about Amazon Lex?** The settings and programming are a little difficult **What problems is Amazon Lex solving and how is that benefiting you?** We realized we can eliminate some harder tasks for staff members ### 37. Best chatbot- Amazon Lex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Amazon Lex?** Automated speech recognition, speech into text. Natural language processing. **What do you dislike about Amazon Lex?** Lex is not multilingual, currently lex supports only English. **What problems is Amazon Lex solving and how is that benefiting you?** Mobile hub integration, Saas connectors. ### 38. IT'S HAS BEEN GREAT HAVING ALL COMPANY CHATS AND TRANSLATIONS WITH AMAZON LEX **Rating:** 3.0/5.0 stars **Reviewed by:** Beatrice H. | Dietician, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2018 **What do you like best about Amazon Lex?** THE AUTOMATIC TRANSLATION AND THE ORGANIZATION OF ALL CHATS TOGETHER IN JUST ONE APPLICATION. THATS AWESOME. **What do you dislike about Amazon Lex?** HONESTLY, THIS APPLICATION DIDN'T GIVE ME ANY DISAPPOINTMENTS . I TRUELY SATISFIED WITH IT. **Recommendations to others considering Amazon Lex:** LOOKING FOR A GOOD TRANSLATION SERVICE AND ORGANIZATION OF YOUR COMPANY'S MESSAGES AND CHAT THEN YOU ARE IN THE RIGHT PLACE. **What problems is Amazon Lex solving and how is that benefiting you?** COMPANY TRANSLATIONS AND MESSAGING . ### 39. Very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about Amazon Lex?** The easy navigate system, easy to operate **What do you dislike about Amazon Lex?** So far nothing , I think is a little expensive. **What problems is Amazon Lex solving and how is that benefiting you?** Improve shipping ### 40. iT WORKS GREAT!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Amazon Lex?** I love that you can use both voice and text! Its great for people who arent the best at spelling. I also like that it is pay as you go. **What do you dislike about Amazon Lex?** Honestly I really like it and dont dislike anything right now **What problems is Amazon Lex solving and how is that benefiting you?** The helping with spelling is helping a ton. As well as giving agents some more free time ## Amazon Lex Discussions - [What is Amazon Lex used for?](https://www.g2.com/discussions/what-is-amazon-lex-used-for) - 1 comment - [View Amazon Lex pricing details and edition comparison](https://www.g2.com/products/amazon-lex/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+20%3A49%3A13+-0500&secure%5Bsession_id%5D=83becd1c-bcf2-4df2-8940-485986b34959&secure%5Btoken%5D=34f4cdfa6b3e1e013b48e92faa180ec604f1426a49f804b7155934d8d77e088b&format=llm_user) ## Amazon Lex Integrations - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) ## Amazon Lex Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Amazon Lex Alternatives - [Google Cloud Dialogflow](https://www.g2.com/products/google-cloud-dialogflow/reviews) - 4.4/5.0 (129 reviews) - [Azure Bot Service](https://www.g2.com/products/azure-bot-service/reviews) - 4.0/5.0 (15 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)