--- title: Amazon EC2 Systems Manager Reviews meta_title: 'Amazon EC2 Systems Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Amazon EC2 Systems Manager works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Amazon EC2 Systems Manager Reviews **Vendor:** Amazon Web Services (AWS) **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 135 ## About Amazon EC2 Systems Manager Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. ## Amazon EC2 Systems Manager Reviews ### 1. extremely user friendy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** user interface if very intuitive and easy to navigate **What do you dislike about Amazon EC2 Systems Manager?** There is not a lot that I dislike. it's useful **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** get visibility into what the rest of my organization is doing in AWS ### 2. Solid compute option **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** The ability to adjust hardware by restarting the instance. **What do you dislike about Amazon EC2 Systems Manager?** the limited t-shirt sizes that you can select from. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Able to right size physical hardware to the resources that are really needed. ### 3. Great addition to manage Windows Hosts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** CApability to automate Active Directory functions during provisioning **What do you dislike about Amazon EC2 Systems Manager?** SSM Send Command need different IAM permissins other than SSM Role **Recommendations to others considering Amazon EC2 Systems Manager:** Great Tool to manager windows workloads **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Automating Active Directory Management using SSM ### 4. EC2 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** The ability to spin up instancers on the fly and manage clusters. **What do you dislike about Amazon EC2 Systems Manager?** The time it takes to spin up instancres can sometimes take a while. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Being able to manage clusters is unbeatable. ### 5. Useful tool for bastion and ssh key replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** The new feature to replace bastion host, **What do you dislike about Amazon EC2 Systems Manager?** Still a new product and the features will evolve over time **Recommendations to others considering Amazon EC2 Systems Manager:** SSH client without the need for inbound ports **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** centralized user controls from AWS endpoint ### 6. EC2 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** What I like best about this product is the Flexibility **What do you dislike about Amazon EC2 Systems Manager?** What I dislike about this product is that it doesn't do third party patching. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Opperating system patching in the cloud. ### 7. Excellent management and easily used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Amazon EC2 Systems Manager?** The centralize management of virtual machines **What do you dislike about Amazon EC2 Systems Manager?** Since we don’t have Virtual console access then easily of recovery is harder **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** We are able to manage virtual machines from a single console ### 8. Awesome service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** Very flexible, allows for hybrid or multi-cloud environment management **What do you dislike about Amazon EC2 Systems Manager?** apparently a hard limit exists which is inconvenient for large organizations **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** managing servers in both cloud (multi provider and on--prem ### 9. Technical Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** Ease of use and access to various platforms. **What do you dislike about Amazon EC2 Systems Manager?** At times, hard to locate and would be nce to having a landing page to the desired area. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Savings on CAPX ### 10. Easy to work on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** All function accessible from one place single payne of glass **What do you dislike about Amazon EC2 Systems Manager?** Nothing as of yet. I really sont have any thing else to say. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Application delivery and dr solution ### 11. Great way to manage your Ec2 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** the fact that you can do patching and manage your ec2 seemlessly **What do you dislike about Amazon EC2 Systems Manager?** overall the product is really good so nothing to dislike **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** patching at a large scale, automation ### 12. Server ready **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Quick deploy of compute for our operational needs **What do you dislike about Amazon EC2 Systems Manager?** Learning the best options that apply to the spcific customer needs to match to the many options. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Organizational system sizing ### 13. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** In a matter of a couple clicks you have a usable environment **What do you dislike about Amazon EC2 Systems Manager?** Sometimes after launchhing instnce it takes a little get all of your configurations setuo, **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Patch management ### 14. EC2 instance selection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** Ease of choosing standard configurations **What do you dislike about Amazon EC2 Systems Manager?** Selection of special purpose instance types, too many choices not enough filering properties. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Ability to centralize, upgrade and vary the instance types. ### 15. Well Done Amazon **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** Seemless integration with other components, easy to use GUI **What do you dislike about Amazon EC2 Systems Manager?** Scaling may not be best. Not too hot about lack of multicloud hybrid envronnments. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** managing muliple EC2 Instants ### 16. EC2 Systems Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Overall best way to manage EC2 instances including patching **What do you dislike about Amazon EC2 Systems Manager?** Interface could use some improvement. Would also preffer something that does not require agents. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Managing our EC2 Instances ### 17. Incredible Configurable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** Flexibility and the ability to manage instances easily **What do you dislike about Amazon EC2 Systems Manager?** We don't have anything that we dislike as of yet **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** The reduced FTE's to manage our cloud environment ### 18. good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** easy to use and deploy new instances. lots of different instances to use depending on what we need **What do you dislike about Amazon EC2 Systems Manager?** security roles to complicated sometimes to use **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** infrastructe ### 19. Clean and Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Very easy and intuitive interface, quick and easy to understand **What do you dislike about Amazon EC2 Systems Manager?** n/a - I have relatively little experience with this product however **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Moving out of the data Center ### 20. EC2 Systems Manager Easy to Ise **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** Simple interface to use for my engineers and admin staff **What do you dislike about Amazon EC2 Systems Manager?** More run books to help us get setup sooner **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Control how we use the EC2 instances ### 21. Fantastic scalable compute **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Ease of standup and use and scalability is key for us **What do you dislike about Amazon EC2 Systems Manager?** Not much yet - took us a whilke to create our image **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Data center rationalization ### 22. Fantastic Product for Our Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Amazon EC2 Systems Manager?** The ease of use is in a class by itself. **What do you dislike about Amazon EC2 Systems Manager?** I have not found anything that I dislike about this product. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Managing our front end websites ### 23. Patching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Centralized portal, the ability to see all patches in one place **What do you dislike about Amazon EC2 Systems Manager?** Not many features, could use some more complexity **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Centralized patch management and analysis ### 24. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** It is easy to use and has security built-in **What do you dislike about Amazon EC2 Systems Manager?** I dont have anything that I dislike about ec2 **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** No longer need to maintain hardware ### 25. Great product with lots of options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** There are many options to choose between Ec2 Instances **What do you dislike about Amazon EC2 Systems Manager?** Trying to determine the right instance types for workload. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Big Data running on IaaS ### 26. EC2 Systems Manager **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** Ability to manage containers when deploying workloads into the cloud **What do you dislike about Amazon EC2 Systems Manager?** The lack of ability to monitor workloads while they are running **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?**

Deploy the workload

### 27. This works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** The ability to choose processors, speed and others. **What do you dislike about Amazon EC2 Systems Manager?** Nothing really. I think it’s a spot on product. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** I have solved physical servers maintenance. ### 28. Good tool but can be confusing at times **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** streamlines management and makes spinning new instances eaier **What do you dislike about Amazon EC2 Systems Manager?** can use some polish, sometimes you can get lost in deployment **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** multiple instance management ### 29. EC2 System Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Amazon EC2 Systems Manager?** Ease of use of EC2 System Mangager from AWS **What do you dislike about Amazon EC2 Systems Manager?** Nothing it works great as designed from AWS **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** management of EC2 instances ### 30. Works as expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** Very simple and easy deployment for testing **What do you dislike about Amazon EC2 Systems Manager?** cost is high, have to shutdown if not used **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** deploy instance very fast ### 31. Support for spot pricing is limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Various Compute options available in current setup **What do you dislike about Amazon EC2 Systems Manager?** Limited support for spot instance pricing is current system **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Migrating to cloud ### 32. Ec2 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Scaling and ease is the best part of ec2 **What do you dislike about Amazon EC2 Systems Manager?** It's not serverless is what I dislike about ec2. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Ecommerce ### 33. So cool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Simplicity of use, ergonomics, and free **What do you dislike about Amazon EC2 Systems Manager?** Nothing to complain about, really really nothing negative **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Top management of EC2 servers ### 34. Powerful service for power users **Rating:** 3.5/5.0 stars **Reviewed by:** thehussisloose H. | Senior Home Inspector, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Amazon EC2 Systems Manager?** It does require some experience with the cloud and coding to really get the most out of it. But there is plenty of resources to learn on the go and some services like WordPress can be installed with the click of a button. **What do you dislike about Amazon EC2 Systems Manager?** It is not made for novices. So there is a lot of trial by fire for beginners. However, it is easy to master when you know what you are doing. **Recommendations to others considering Amazon EC2 Systems Manager:** It is a short and steep start but then pretty easy. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** We use it to host our website and dynamic web content. ### 35. NA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Quick Virtual dsktops, Virtual machines and quick privisioning **What do you dislike about Amazon EC2 Systems Manager?** Nothing at the moment............................. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** NA ## Amazon EC2 Systems Manager Discussions - [What is Amazon EC2 Systems Manager used for?](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote - [View Amazon EC2 Systems Manager pricing details and edition comparison](https://www.g2.com/products/amazon-ec2-systems-manager/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+05%3A25%3A54+-0500&secure%5Bsession_id%5D=0191c1aa-efac-4a97-b64f-439bce7be2af&secure%5Btoken%5D=1fb02d7b117306ab16b8c0cda8cc6d34417cc01fe46ed9deaeae9a6a05597880&format=llm_user) ## Amazon EC2 Systems Manager Integrations - [Amazon AWS Platform](https://www.g2.com/products/amazon-aws-platform/reviews) ## Amazon EC2 Systems Manager Features **Analysis** - Threat Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Amazon EC2 Systems Manager Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,602 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,949 reviews)