--- title: Amazon EC2 Systems Manager Reviews meta\_title: 'Amazon EC2 Systems Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Amazon EC2 Systems Manager works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Amazon EC2 Systems Manager Reviews & Product Details Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. * * * Seller [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) Discussions [Amazon EC2 Systems Manager Community](https://www.g2.com/products/amazon-ec2-systems-manager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/amazon-ec2-systems-manager/pricing) ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-ec2-systems-manager/competitors/alternatives) ## User Insights Average based on 135 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Amazon EC2 Systems Manager Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon AWS Platform ](https://www.g2.com/products/amazon-aws-platform/reviews) Show More ![Atharva P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atharva P.") AP Atharva P. Cloud BI Engineer Enterprise (\> 1000 emp.) 6/8/2026 "Centralized EC2 Management with Secure, SSH-Free Access via Session Manager" 5/5 What do you like best about Amazon EC2 Systems Manager? What I like best about Amazon EC2 Systems Manager is that it centralizes server management tasks such as secure instance access, patching, configuration management, and automation. It significantly reduces the need for direct SSH access and helps standardize operational procedures across large EC2 fleets. The Session Manager feature is particularly valuable because it allows administrators to connect securely to EC2 instances through the AWS console without maintaining bastion hosts or opening inbound SSH ports. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? Initial configuration requires proper IAM permissions, agent installation, and networking setup. Some advanced automation workflows also require familiarity with Systems Manager documents and AWS security concepts. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Amazon EC2 Systems Manager helps solve server administration, patch management, and operational consistency challenges. For example, instead of manually logging into dozens of EC2 instances to perform updates or execute scripts, we use Run Command and Patch Manager to automate maintenance activities across environments. This reduces manual effort, improves security, and ensures operational consistency. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Deep N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep N.") DN Deep N. Technology Analyst Enterprise (\> 1000 emp.) 11/29/2023 "The best place to monitor all the EC2 instances : EC2 Systems Manager" 4.5/5 What do you like best about Amazon EC2 Systems Manager? Its a single centralized place where I can manage and configure all of my EC2 instaces. This is the best feature. Also using the suite of tools it provided, We can do any automation such as patch management or any software installation as well as configuration changes.Also I can integrate this with any other aws services easily such as AWS cloud watch for monitoring,AWS skey management services etc. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? It is little bit complex to use for a newbie for eg setting up any automation needs prior knowledge of AWS. Also We should always carefully review the price for EC2 systems manager features to avoid any additional costs. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? it is a centralised place to manage and monitor all the EC2 related resources and this significantly reduces the time and cost to manage all those instances. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bijayalaxmi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijayalaxmi S.") BS Bijayalaxmi S. DevOps Engineer Mid-Market (51-1000 emp.) 12/25/2023 "Streamlined cloud management excellence !" 5/5 What do you like best about Amazon EC2 Systems Manager? Amazon EC2 System manager is agame changer for anyone seeking efficient and centralized cloud management. The user friendly interface and automation capabilities simplify configuration, patching and security tasks, saving valuable time. Robust reporting and logs provide insightful performance metrics, while the seamless integration with AWS IAM and KMS ensures top notch security. Highly recommended for its simplicity and effectiveness. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? While Amazon EC2 System manager excels in functionality, there are occasional navigation challenges within the interface. Some features could be more intuitively placed, requiring a bit of exploration. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? It has transferred our AWS experience by tackling common cloud management challenges. The tool's automation steamlines repetitive tasks, ensuring consistent configurations and hassle free patching. With features like Run command and session manager, we have gained secure remote access without compromising on security. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 11/17/2023 "EC2 Is Automation king" 5/5 What do you like best about Amazon EC2 Systems Manager? First and foremost, the ease of automation is a standout feature. EC2 Systems Manager enables users to automate operational tasks at scale, reducing manual intervention and streamlining workflows. Whether it's patch management, software installations, or configuration updates, the ability to automate these processes efficiently contributes to operational efficiency and ensures that systems are up-to-date and secure. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? While Amazon EC2 Systems Manager offers robust features, some users may find its learning curve steep. Navigating the extensive functionalities and setting up automation tasks can be complex for beginners. Additionally, the documentation, while comprehensive, might require more user-friendly explanations. Some users have reported occasional latency in the execution of commands, impacting real-time responsiveness. Although EC2 Systems Manager is a powerful tool, addressing these aspects could enhance user experience and accessibility for those new to the platform. It's worth noting that user preferences and experiences may vary, and ongoing updates from Amazon Web Services could address these concerns. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? As an IT manager, Amazon EC2 Systems Manager has proven invaluable in resolving operational challenges. Its automation capabilities streamline routine tasks, from patch management to software configurations, ensuring our infrastructure stays current and secure. The centralized management console enhances visibility, facilitating efficient monitoring and troubleshooting of EC2 instances. This not only saves time but also boosts overall productivity. Security-wise, EC2 Systems Manager allows us to enforce policies, enhancing compliance and reducing potential vulnerabilities. Its adaptability across diverse environments ensures flexibility in managing our dynamic IT landscape. In essence, EC2 Systems Manager significantly contributes to operational efficiency, security, and the seamless management of our Amazon EC2 instances. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanchita J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanchita J.") SJ Sanchita J. Product Support Engineer | VSA Enterprise (\> 1000 emp.) 11/20/2023 "Simplest way to fulfill your needs" 4.5/5 What do you like best about Amazon EC2 Systems Manager? Amazon EC2 interface is really good and very friendly and helps you automate and manage tasks in easiest way. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? There is no disadvantages as such but little bit issue in connecting to command prompt. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Do not need to logout and login again and again to reach different servers , interacting via command prompt can done on one place itself. Proper description of instance mentioned in one go. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 11/13/2023 "Ease to automate the patching process using AWS system manager" 5/5 What do you like best about Amazon EC2 Systems Manager? With the help of AWS system manager we were able to automate the patching process. Each EC2 instances have tags which hold details of server environment whether its development or production. Then it has details of hosted application and it maintenance windows. Using system manager and tags we were able to automate the entire patching process. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? No dislikes so far. Its woringas expected. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Using system manager we have automate dthe pacthing process. It has minimized the overall downtime required as maintenance window for patching. Hence increased application availability which ultimately benfits bisness. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/22/2023 "AWS EC2 System Manager" 5/5 What do you like best about Amazon EC2 Systems Manager? Amazon EC2 system manager has user friendly interface that helps you to effectively automate and handle your tasks and it is very good capability to integrate other Amazon services with it. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? No dislikes about AWS EC2 System Manager till now. Working fine. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Amazon EC2 is helping us to reduce time consumption for the tasks and it helps us with integration and automate the many AWS services in effective ways. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/17/2023 "Ec2 system manger is a easy to use" 4.5/5 What do you like best about Amazon EC2 Systems Manager? The dashboard gives a comprehensive look out of all the ec2 instances Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? Not much. May be add some more features. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Monitoring the ec2 instances Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Doolitha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doolitha S.") DS Doolitha S. Software Engineer Computer Software Small-Business (50 or fewer emp.) 10/14/2021 "The Place to Manage and Monitor the Resources" 5/5 What do you like best about Amazon EC2 Systems Manager? We can easily monitor and manage all the instances in one place without issues. This approach saves a lot of time since we don't have to go one by one when a change or patch is needed—also, the interfaces are user friendly. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? I have no complaint about the AWS Systems Manager. It does its task well and gives the insights we need. Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: It's a must-use feature if you have multiple resources running. I can recommend others to use it to increase efficiency. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Using the Systems Manager, we saved time and effort since we didn't have to go one by one and do the changes. It also gives control over all the resources and is efficient to manage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ankit V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit V.") AV Ankit V. Software Engineer Mid-Market (51-1000 emp.) 4/23/2019 "Detailed system configurations" 4.5/5 What do you like best about Amazon EC2 Systems Manager? AWS Systems Manager gives me visibility and control of your infrastructure on AWS. Systems Manager provides a unified user interface so I can view operational data from multiple AWS services and allows me to automate operational tasks across your AWS resources. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? We could make updates to running instances via chef solo by invoking it using SSM, but we like the instances to be as immutable as possible - makes for very easy rollbacks and reduces the amount of unintentional change in the environment. If we need to make an update we build and test a completely new image and then deploy new instances based on it rather than updating running instances. Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: IMO the biggest limitations with AWS features of this type are usually a lack of 3rd-party extensions or support. e.g. with Chef you have a massive resource of 3rd-party cookbooks freely available. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? SHORTEN THE TIME TO DETECT PROBLEMS EASY TO USE AUTOMATION IMPROVE VISIBILITY AND CONTROL MANAGE HYBRID ENVIRONMENTS Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Amazon EC2 Systems Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Amazon EC2 Systems Manager ](https://www.g2.com/products/amazon-ec2-systems-manager/discussions/new) GU Guest User • Last activity over 2 years ago What is Amazon EC2 Systems Manager used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) [ View all Discussions ](https://www.g2.com/products/amazon-ec2-systems-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 23 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/amazon-ec2-systems-manager/pricing) Amazon EC2 Systems Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/aws-service-catalog.jpg "Product Avatar Image") AWS Service Catalog 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/aws-service-catalog-vs-amazon-ec2-systems-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/amazon-ec2-systems-manager-vs-ninjaone) ##### ##### Amazon EC2 Systems Manager Features Analysis Threat Detection Platform Unified Communications Platform Remote Access ITIL Policy Compliance Security Endpoint Protection Patch Management Disaster Recovery [ View More Features ](https://www.g2.com/products/amazon-ec2-systems-manager/features) ## Work at Amazon Web Services (AWS)? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/amazon-ec2-systems-manager/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) ##### Explore More [Best corporate learning management systems for small businesses](https://www.g2.com/discussions/what-is-the-best-corporate-lms-for-small-businesses)[Which RASP agent has the lowest performance impact for a team that cannot accept latency increases in production even for better security coverage?](https://www.g2.com/discussions/which-rasp-agent-has-the-lowest-performance-impact-for-a-team-that-cannot-accept-latency-increases-in-production-even-for-better-security-coverage)[Ideal relational database for fast-growing businesses](https://www.g2.com/discussions/what-is-the-ideal-relational-database-for-fast-growing-businesses) [How can teams share dashboards and insights from Alteryx with stakeholders who don’t have a platform license?](https://www.g2.com/discussions/how-can-teams-share-dashboards-and-insights-from-alteryx-with-stakeholders-who-don-t-have-a-platform-license)[What are the best health care credentialing tools delivering measurable ROI within six months for critical business operations?](https://www.g2.com/discussions/what-are-the-best-health-care-credentialing-tools-delivering-measurable-roi-within-six-months-for-critical-business-operations)[What are the best DBMS platforms for integration with business applications?](https://www.g2.com/discussions/what-are-the-best-dbms-platforms-for-integration-with-business-applications) [Show MoreShow Less](javascript:void(0);)