--- title: Amazon EC2 Systems Manager Reviews meta\_title: 'Amazon EC2 Systems Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Amazon EC2 Systems Manager works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Amazon EC2 Systems Manager Reviews & Product Details Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. * * * Seller [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) Discussions [Amazon EC2 Systems Manager Community](https://www.g2.com/products/amazon-ec2-systems-manager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/amazon-ec2-systems-manager/pricing) ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-ec2-systems-manager/competitors/alternatives) ## User Insights Average based on 135 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Amazon EC2 Systems Manager Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon AWS Platform ](https://www.g2.com/products/amazon-aws-platform/reviews) Show More ![VIKRANT S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIKRANT S.") VS VIKRANT S. Software Engineer Mid-Market (51-1000 emp.) 12/22/2023 "Streamlining Operations with Amazon EC2 Systems Manager: A Comprehensive Review" 4/5 What do you like best about Amazon EC2 Systems Manager? One notable strength of Amazon EC2 Systems Manager is its ability to efficiently manage and automate operational tasks for EC2 instances at scale. This includes tasks like patching, configuration management, and system maintenance, contributing to a more streamlined and automated cloud infrastructure. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? One potential drawback is that the learning curve for configuring and utilizing the full range of features in Amazon EC2 Systems Manager can be steep for users new to the platform. Additionally, the interface could be more intuitive for certain tasks, potentially posing a challenge for those less familiar with AWS services. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Amazon EC2 Systems Manager addresses various operational challenges in managing EC2 instances. It facilitates centralized control and automation of tasks like patch management, software installation, and configuration management. This helps in maintaining a consistent and secure infrastructure, reducing manual efforts, and ensuring compliance with desired configurations. The benefits include improved operational efficiency, enhanced security, and simplified management of EC2 instances at scale. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rohit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit S.") RS Rohit S. Software Developer Mid-Market (51-1000 emp.) 11/11/2023 "Systems Manager is really cool" 4/5 What do you like best about Amazon EC2 Systems Manager? It has a great user-friendly interface and is easy to implement. Integration was pretty smooth. I loved the customer support. Frequently used for managing complex and high-traffic systems. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? Its extensive feature set could be overwhelming for smaller projects. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Systems Manager helps in my automation and configuration management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/8/2020 "We use this for our serverless functions to store config and keys in parameter store" 4/5 What do you like best about Amazon EC2 Systems Manager? It is integrated with kms so you can secure a parameter such as api key or passwords instead of having them unsecure in the function or as a environment variable to the function. It is also versioned if something change we can check the changes Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? Default key for kms should not be a option as it is not secure. Anybody or a function with parameter store access can dump the secured entries if you dont have separate kms keys with separate access Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: This is something you should use if you use serverless functions that needs to access keys and passwords Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Have password and sensative api keys outside of code or environment variables, basically a secure store for the code Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Mid-Market (51-1000 emp.) 11/28/2018 "Excellent way to manage large groups of EC2 instances" 4/5 What do you like best about Amazon EC2 Systems Manager? We used to have in house scripts used to run short CLI commands across a large number of instances. RunCommand gives us the capability to manage, throttle, and audit exactly how that particular script runs which makes it very powerful and useful. The sessions manager also gives us the ability to remove SSH access to our instances and use sesions manager instead Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? I know that new features are still being added but I wish I could more seamlessly use the AWS SSM to reconnect to existing sessions. Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: Remove the need for SSH accessbut keep the flexibilty governed by IAM! Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Management of large number of EC2 instances, both operationally and security Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PK Pratima K. Director software development Mid-Market (51-1000 emp.) 11/27/2018 "EC2 review" 4/5 What do you like best about Amazon EC2 Systems Manager? scalability and ability to spin up easily is aplus and abolity to use only when needed is a huige infrastructiure help. The fact that we don't have tp purchase servers is aplus to company. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? cost increses and adds up before you realize. Warning and heads up will help, abilituy to see what the useage is and then able to scale wil lhelp Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? infrastructure Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MB Marc-Olivier B. Systems Engineer Enterprise (\> 1000 emp.) 11/28/2018 "Easy to work with" 4/5 What do you like best about Amazon EC2 Systems Manager? It was fast for me, a new user, to spin up new vms. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? I find there's a lot of back and forth with the documentation. I wish the page would have something to help new users. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? We are looking to build a quickstart for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Thomas F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas F.") TF Thomas F. Enterprise Services Manager Information Technology and Services Enterprise (\> 1000 emp.) 11/28/2018 "SPG (single pane of glass)" 4/5 What do you like best about Amazon EC2 Systems Manager? The simplicity to manage system and do comparisons between Prod and QA Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? N/A,,,,There is really nothing that I can syat that I diskile about the system Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: You will not regret it Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? reviews are much easier in the condensed fortmat Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DL Daniel L. Senior Software Developer Enterprise (\> 1000 emp.) 11/27/2018 "Great" 4/5 What do you like best about Amazon EC2 Systems Manager? Love that I can do all of this with a UI instead of just on the command line. Thanks for making it easy! Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? Sometimes the filtering doesn't work very well. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Checking in on Instances and visualizing where things are Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Jarrod M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jarrod M.") JM Jarrod M. Director of Informatics and IT Biotechnology Small-Business (50 or fewer emp.) 11/28/2018 "pretty good" 3.5/5 What do you like best about Amazon EC2 Systems Manager? Easily manage instances, change instance types quickly Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? not much, it's pretty good and easy to use Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: Better than managing in my own data center Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Easily spin up and down instances rather than run them in my datacenter Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BS Bill S. Business Analyst Enterprise (\> 1000 emp.) 11/27/2018 "ED2 Review" 4/5 What do you like best about Amazon EC2 Systems Manager? easy to build but had to manage. So we use software to do it. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? too many AMIs confusing. N eeded only few so no confusion is there when you ready to choose them. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? MAchine LEarning Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Amazon EC2 Systems Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Amazon EC2 Systems Manager ](https://www.g2.com/products/amazon-ec2-systems-manager/discussions/new) GU Guest User • Last activity over 2 years ago What is Amazon EC2 Systems Manager used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) [ View all Discussions ](https://www.g2.com/products/amazon-ec2-systems-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 23 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/amazon-ec2-systems-manager/pricing) Amazon EC2 Systems Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/aws-service-catalog.jpg "Product Avatar Image") AWS Service Catalog 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/aws-service-catalog-vs-amazon-ec2-systems-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/amazon-ec2-systems-manager-vs-ninjaone) ##### ##### Amazon EC2 Systems Manager Features Analysis Threat Detection Platform Unified Communications Platform Remote Access ITIL Policy Compliance Security Endpoint Protection Patch Management Disaster Recovery [ View More Features ](https://www.g2.com/products/amazon-ec2-systems-manager/features) ## Work at Amazon Web Services (AWS)? 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