--- title: Amazon EC2 Systems Manager Reviews meta_title: 'Amazon EC2 Systems Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Amazon EC2 Systems Manager works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Amazon EC2 Systems Manager Reviews **Vendor:** Amazon Web Services (AWS) **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 135 ## About Amazon EC2 Systems Manager Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. ## Amazon EC2 Systems Manager Reviews ### 1. All in One place to manage your Resources **Rating:** 3.0/5.0 stars **Reviewed by:** Mustafa T. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Amazon EC2 Systems Manager?** Superb and effective place to manage all you virtual resources that you can manage. Just some Clicks to do a Big task (e.g create a VM or a System Image etc). The UI is user-friendly and informative with help text place to place. Also has Many inbuilt/accessible application to integrate. **What do you dislike about Amazon EC2 Systems Manager?** There are very few points to dislike not its not dislike but more of a experience thing. If you are new guy just opened an AWS console you have toooo many choices to choose from that be a dislike else i personally don't feel any. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** AWS solved the problem to mange our VM in just clicks its a direct console to find every detail about your active/inactive resources. ### 2. I was really excited about it until I tried it. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Amazon EC2 Systems Manager?** I like that I can remote access machines from the AWS console directly. **What do you dislike about Amazon EC2 Systems Manager?** I dislike that it is VERY hard to find the machine that I want to remotely access. **Recommendations to others considering Amazon EC2 Systems Manager:** If you are using linux, the value still feels limited to me. It is hard to see the value just by using the console. I've been able to find that value in other products, but not this one. The online training may help to find that value. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** We just started exploring the features and became disenchanted. It felt more like a windows machine management system and we don't have any windows machines. ### 3. Ssm it's good but needs work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about Amazon EC2 Systems Manager?** I like the integration found between run command, automations, maintenance windows, and parameter store. I have found these components work well together. **What do you dislike about Amazon EC2 Systems Manager?** User interface in the aws console is awful servers cannot be sorted by name when servers are sorted only 1 server's information can then be viewed logs do not sort easily 10 items per page limit adds unneeded frustration. Please redesign the UI to reduce the number of clicks to get information. **Recommendations to others considering Amazon EC2 Systems Manager:** It is a cost effective solution for managing servers at scale, but there is a learning curve to the product as well as limitations to understand and consider before committing to production environment **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** We patch monthly windies updates, manage AMIs, and upgrade our software product line via automations ### 4. EC2 is a basic VM solution **Rating:** 2.5/5.0 stars **Reviewed by:** Justin P. | Software Developer, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Amazon EC2 Systems Manager?** EC2 is an easy way to start a VM and experiment quickly. **What do you dislike about Amazon EC2 Systems Manager?** It becomes difficult to manage for production purpose. **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** In our organization, we have many online services that our customers need to send data and retrieve data. ### 5. Great service! **Rating:** 3.0/5.0 stars **Reviewed by:** Natti N. | VP Technologies, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Amazon EC2 Systems Manager?** Simplicity in automation and deploying new instances **What do you dislike about Amazon EC2 Systems Manager?** Pricing is high when talking about large workloads **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** Managing large scale EC2 instances ### 6. Good tool but can be confusing at times **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Amazon EC2 Systems Manager?** streamlines management and makes spinning new instances eaier **What do you dislike about Amazon EC2 Systems Manager?** can use some polish, sometimes you can get lost in deployment **What problems is Amazon EC2 Systems Manager solving and how is that benefiting you?** multiple instance management ## Amazon EC2 Systems Manager Discussions - [What is Amazon EC2 Systems Manager used for?](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote - [View Amazon EC2 Systems Manager pricing details and edition comparison](https://www.g2.com/products/amazon-ec2-systems-manager/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+18%3A48%3A21+-0500&secure%5Bsession_id%5D=634e6f2e-b9e9-493a-acf0-abcb6f38867f&secure%5Btoken%5D=f303a8ae99090cc57e62df6b9e5d113f028026f6312d89b02176f1a7b6d85ce6&format=llm_user) ## Amazon EC2 Systems Manager Integrations - [Amazon AWS Platform](https://www.g2.com/products/amazon-aws-platform/reviews) ## Amazon EC2 Systems Manager Features **Analysis** - Threat Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation ## Top Amazon EC2 Systems Manager Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews)