--- title: Amazon EC2 Systems Manager Reviews meta\_title: 'Amazon EC2 Systems Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Amazon EC2 Systems Manager works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Amazon EC2 Systems Manager Reviews & Product Details Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. * * * Seller [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) Discussions [Amazon EC2 Systems Manager Community](https://www.g2.com/products/amazon-ec2-systems-manager/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/amazon-ec2-systems-manager/pricing) ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-ec2-systems-manager/competitors/alternatives) ## User Insights Average based on 135 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Amazon EC2 Systems Manager Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon AWS Platform ](https://www.g2.com/products/amazon-aws-platform/reviews) Show More ![Mustafa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mustafa T.") MT Mustafa T. Associate Enterprise (\> 1000 emp.) 10/25/2023 "All in One place to manage your Resources" 3/5 What do you like best about Amazon EC2 Systems Manager? Superb and effective place to manage all you virtual resources that you can manage. Just some Clicks to do a Big task (e.g create a VM or a System Image etc). The UI is user-friendly and informative with help text place to place. Also has Many inbuilt/accessible application to integrate. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? There are very few points to dislike not its not dislike but more of a experience thing. If you are new guy just opened an AWS console you have toooo many choices to choose from that be a dislike else i personally don't feel any. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? AWS solved the problem to mange our VM in just clicks its a direct console to find every detail about your active/inactive resources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Verified User in Online Media Enterprise (\> 1000 emp.) 1/31/2019 "I was really excited about it until I tried it." 2.5/5 What do you like best about Amazon EC2 Systems Manager? I like that I can remote access machines from the AWS console directly. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? I dislike that it is VERY hard to find the machine that I want to remotely access. Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: If you are using linux, the value still feels limited to me. It is hard to see the value just by using the console. I've been able to find that value in other products, but not this one. The online training may help to find that value. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? We just started exploring the features and became disenchanted. It felt more like a windows machine management system and we don't have any windows machines. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/1/2018 "Ssm it's good but needs work" 3/5 What do you like best about Amazon EC2 Systems Manager? I like the integration found between run command, automations, maintenance windows, and parameter store. I have found these components work well together. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? User interface in the aws console is awful servers cannot be sorted by name when servers are sorted only 1 server's information can then be viewed logs do not sort easily 10 items per page limit adds unneeded frustration. Please redesign the UI to reduce the number of clicks to get information. Review collected by and hosted on G2.com. Recommendations to others considering Amazon EC2 Systems Manager: It is a cost effective solution for managing servers at scale, but there is a learning curve to the product as well as limitations to understand and consider before committing to production environment Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? We patch monthly windies updates, manage AMIs, and upgrade our software product line via automations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Software Developer Oil & Energy Mid-Market (51-1000 emp.) 11/28/2018 "EC2 is a basic VM solution" 2.5/5 What do you like best about Amazon EC2 Systems Manager? EC2 is an easy way to start a VM and experiment quickly. Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? It becomes difficult to manage for production purpose. Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? In our organization, we have many online services that our customers need to send data and retrieve data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign NN Natti N. VP Technologies Mid-Market (51-1000 emp.) 11/27/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great service!" 3/5 What do you like best about Amazon EC2 Systems Manager? Simplicity in automation and deploying new instances Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? Pricing is high when talking about large workloads Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? Managing large scale EC2 instances Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") CI Verified User in Information Services Enterprise (\> 1000 emp.) 11/29/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Good tool but can be confusing at times" 3/5 What do you like best about Amazon EC2 Systems Manager? streamlines management and makes spinning new instances eaier Review collected by and hosted on G2.com. What do you dislike about Amazon EC2 Systems Manager? can use some polish, sometimes you can get lost in deployment Review collected by and hosted on G2.com. What problems is Amazon EC2 Systems Manager solving and how is that benefiting you? multiple instance management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Amazon EC2 Systems Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Amazon EC2 Systems Manager ](https://www.g2.com/products/amazon-ec2-systems-manager/discussions/new) GU Guest User • Last activity over 2 years ago What is Amazon EC2 Systems Manager used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) [ View all Discussions ](https://www.g2.com/products/amazon-ec2-systems-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 23 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/amazon-ec2-systems-manager/pricing) Amazon EC2 Systems Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/aws-service-catalog.jpg "Product Avatar Image") AWS Service Catalog 4.2/5(30) [ Compare Now ](https://www.g2.com/compare/aws-service-catalog-vs-amazon-ec2-systems-manager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne 4.7/5(5,025) [ Compare Now ](https://www.g2.com/compare/amazon-ec2-systems-manager-vs-ninjaone) ##### ##### Amazon EC2 Systems Manager Features Analysis Threat Detection Platform Unified Communications Platform Remote Access ITIL Policy Compliance Security Endpoint Protection Patch Management Disaster Recovery [ View More Features ](https://www.g2.com/products/amazon-ec2-systems-manager/features) ## Work at Amazon Web Services (AWS)? 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