Very similar to AWS business model. Pay per minute of use. Very integrated with the rest of AWS services. Review collected by and hosted on G2.com.

Still new and not completely refined. Pricing outside of the US is high but hopefully will come down similar to AWS pricing. Review collected by and hosted on G2.com.

The ability to only be charged for what you use and be able to scale to any size at any time. Review collected by and hosted on G2.com.

Product is still maturing so integrating will contact center needed soluitons are not yet readily out of the box available. Review collected by and hosted on G2.com.

Ease to customize our customer care and sales experiences. Review collected by and hosted on G2.com.

Scalability limits set too low. Critical features are not yet available in AC. Review collected by and hosted on G2.com.

Empowers business users to control contact flows without needed development work. Improves speed to market and allows for continous innovation. Review collected by and hosted on G2.com.

Some features available on legacy platforms are not readily available out-of-the-box. But being an open platform, it's easy to enable these through other AWS services. Review collected by and hosted on G2.com.

This solution is very intuitive and friendly to use by having an easy to use GUI where you can define custom business processes for all your call routing needs. Review collected by and hosted on G2.com.

Custom code maybe required for more complex business scenarios. Review collected by and hosted on G2.com.

We have done a few POC's, but have not switched over to Amazon Connect yet due to contractual agreements with current vendor. Once we are out of contract, we are doing the switch. Review collected by and hosted on G2.com.

Our lock in with current vendor - have no complains about Amazon Connect Review collected by and hosted on G2.com.

Like how easy it is to get setup and running within few hours. Review collected by and hosted on G2.com.

Calls flows migration from dev environments to prod as it is tedious Review collected by and hosted on G2.com.

The Amazon Connect platform provides a tremendous amount of flexibility that enables companies to build as needed. Review collected by and hosted on G2.com.

User interface experience could be more intuitive Review collected by and hosted on G2.com.

Most of our retail customers we are proposing comparing with traditional. Review collected by and hosted on G2.com.

We use third party for sip trunks we should have those features with AWS Review collected by and hosted on G2.com.

I like that it allows you to see real time metrics of calls throughout the day and the week. The data is very detailed and insightful. It was also easy to integrate into our software. Review collected by and hosted on G2.com.

You can’t save searches, so any time you want to pull metrics, you need to choose the users, time zone, window, etc., even though I’m always pulling the same reports. I also hate that you cannot transfer to specific people instead of queues. It makes specific language assistance extremely difficult. You also get no caller ID information or a call log to quickly see your recent contacts. Review collected by and hosted on G2.com.