It helps keep the business driver stable and deliverable. Review collected by and hosted on G2.com.

It requires AWS expertise for customization. Review collected by and hosted on G2.com.

You can build workflows without needing to code, which is a huge advantage. The multichannel support truly stands out and makes managing different platforms much easier. I also appreciate how well it integrates with APIs and backend systems. The analytics dashboard is also super helpful. Review collected by and hosted on G2.com.

Pricing is bit high can be of worries for startup and new teams. Also the learning curve is bit steep as one dives into more features. Review collected by and hosted on G2.com.

It improved my workflow by reducing the time it takes to get things done. Review collected by and hosted on G2.com.

I can’t find any issues. It’s fine with me, so I have no complaints. Review collected by and hosted on G2.com.

Easy to use, straightforward, and very quick to respond. It feels like a unified solution that delivers exactly what you need. Review collected by and hosted on G2.com.

The user interface could be more attractive and engaging for the younger generation. Review collected by and hosted on G2.com.

It’s a step up for our Service Desk teams and engineers that use Amazon connect, to have the transcribed summary notes transferred into the service now ticketing system. The addition of engineer skills and multiple cues and transfer options is helpful. Review collected by and hosted on G2.com.

Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. Review collected by and hosted on G2.com.

its a Tools that let you see current performance, Because it's cloud‑based, we don’t need to invest in servers, telephony hardware, maintenance and its very cost saving Review collected by and hosted on G2.com.

For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there support team is not much frindly first time Review collected by and hosted on G2.com.

I like that Amazon Connect is very easy to set up and scale based on business needs. The cloud-based approach means we don’t have to worry about heavy infrastructure, and the integration with other AWS services makes it powerful and customizable. The reporting and analytics features also help track performance and improve customer experience. Review collected by and hosted on G2.com.

Sometimes the initial configuration and customization can feel a bit complex, especially for teams new to AWS. Review collected by and hosted on G2.com.

Help our company to keep track of time. It is easy to integrate with other platforms. Has a good number of features and it is easy of use. Review collected by and hosted on G2.com.

I think the interface could look more modern. Review collected by and hosted on G2.com.

Everything is captured and transcript is readily available. Review collected by and hosted on G2.com.

retrieving information can be a bit manual. Review collected by and hosted on G2.com.

The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. Review collected by and hosted on G2.com.

There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. Review collected by and hosted on G2.com.