I like that Amazon Connect is flexible and scalable—it lets teams quickly build, customize, and scale a cloud contact center while integrating easily with the rest of AWS. Review collected by and hosted on G2.com.

It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or third-party tools. Review collected by and hosted on G2.com.

Its flexible, as-you-go pricing is the most helpful aspect, and its native AI integration is a big plus, allowing us to use smart automation. Review collected by and hosted on G2.com.

The setup is a bit complex. There is some basic native reporting available, but it feels fairly limited overall. Review collected by and hosted on G2.com.

Amazon Connect is used for automatically calling feature implementation in lower cost for the best customization architecture. Review collected by and hosted on G2.com.

Amazon Connect implementation docs do not give proper information to implement custom functionality, and basic information is also Review collected by and hosted on G2.com.

Easy to navigate, and customer service readily available Review collected by and hosted on G2.com.

Wish there was a Spanish version to make it easier for others Review collected by and hosted on G2.com.

the ease of use and how you are able to navigate and the over all performance and cost is really a huge plus. With training and support are great Review collected by and hosted on G2.com.

at the moment we are happy with what we are being provided with Review collected by and hosted on G2.com.

Easy use, live listening calls, easy report building, easy export Review collected by and hosted on G2.com.

I cannot find anything wrong with the product considering we have been using it for 7 yrs Review collected by and hosted on G2.com.

It’s easy to use and saves me time in my daily routine. Review collected by and hosted on G2.com.

Do not have anything really negative to say Review collected by and hosted on G2.com.

It’s very easy to use. Finding previous calls feels seamless, and the filters really help you locate exactly what you’re looking for. The AI summaries also help massively. Review collected by and hosted on G2.com.

It can be difficult to pick up certain accents, and it sometimes flags obscenities by accident even when none have been said. Review collected by and hosted on G2.com.

We use it for customer service. Being that I work remotely, I have used many alternatives, and Amazon Connect is superior and has lower latency.

Very easy setup, very straightforward integration with Zendesk, and very simple to use.

There was nothing complicated about it.

I use this service daily, for about 9 hours a day, and in the last year, I have had very few issues. Review collected by and hosted on G2.com.

Sometimes the latency spikes; this is normal, but I wish there were more servers to connect to globally. Review collected by and hosted on G2.com.

NLX stands out for its seamless performance and user-friendly design. It brings together efficiency and reliability, making everyday tasks both easier and quicker. and it ease of implementation and integration with our environment. Its intuitive interface, strong features, and dependable results distinguish it, consistently providing a smooth and satisfying experience. Review collected by and hosted on G2.com.

NLX offers a range of features, but some of them may feel somewhat limited for advanced users. At times, I have noticed minor glitches or slower response times, especially when handling more intensive tasks. Furthermore, the absence of certain customization options can restrict flexibility, which makes NLX less suitable for users with highly specific requirements. Review collected by and hosted on G2.com.