--- title: Amazon Connect Reviews meta\_title: 'Amazon Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 92 reviews by the users' company size, role or industry to find out how Amazon Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 92 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Amazon Connect Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility. [(11 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews) Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities. [(6 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews) Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174524&qs=pros-and-cons#reviews) Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001333&qs=pros-and-cons#reviews) Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001336&qs=pros-and-cons#reviews) Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews) Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245224&qs=pros-and-cons#reviews) Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245314&qs=pros-and-cons#reviews) Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245238&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Amazon Connect ##### 1. Ease of Use Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility. [ See 11 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 2. Efficiency Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities. [ See 6 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 3. Customization Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174524&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you like about Amazon Connect? I like that Amazon Connect is flexible and scalable—it lets teams quickly build, customize, and scale a cloud contact center while integrating easily ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 4. Easy Setup Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001333&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ![Leigh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leigh H.") LH Leigh H. Mid-Market (51-1000 emp.) 4.5/5 "Superior Remote Customer Service Tool with Low Latency" What do you like about Amazon Connect? We use it for customer service. Being that I work remotely, I have used many alternatives, and Amazon Connect is superior and has lower latency. Very ##### 5. Features Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001336&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. Mid-Market (51-1000 emp.) 5.0/5 "Amazon Connect Awesome Experience" What do you like about Amazon Connect? Help our company to keep track of time. It is easy to integrate with other platforms. Has a good number of features and it is easy of use. ### 5 Cons or Disadvantages of Amazon Connect ##### 1. Complex Features Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ##### 2. Complexity Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or SB Sarita B. Small-Business (50 or fewer emp.) 4.5/5 "simple to use and cost-effective" What do you dislike about Amazon Connect? For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there suppor ##### 3. Difficult Setup Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245224&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ##### 4. Improvements Needed Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245314&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you dislike about Amazon Connect? The Amazon Q connect block was not there in the contact flow to add but in all the documentation and everywhere they have mentioned it and also later ![Dev M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev M.") DM Dev M. Mid-Market (51-1000 emp.) 4.0/5 "Amazon Connect–Amazon Q–Salesforce integration: solid potential after Salesforce auth hiccups" What do you dislike about Amazon Connect? Amazon Connect implementation docs do not give proper information to implement custom functionality, and basic information is also ##### 5. Initial Difficulties Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245238&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-connect/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/18/2019 "Call center on AWS" 3.5/5 What do you like best about Amazon Connect? Very similar to AWS business model. Pay per minute of use. Very integrated with the rest of AWS services. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Still new and not completely refined. Pricing outside of the US is high but hopefully will come down similar to AWS pricing. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Moving call management to the cloud. Cheaper day 1 but might be higher long term unless prices decrease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JB Jeff B. Sr,. Director of COntact Center Tech Enterprise (\> 1000 emp.) 11/28/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Turn your cost center into a profit center" 4/5 What do you like best about Amazon Connect? The ability to only be charged for what you use and be able to scale to any size at any time. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Product is still maturing so integrating will contact center needed soluitons are not yet readily out of the box available. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: Go for it Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? To have a secure platform and be able to turn up a contact center quiickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SH Sharon H. Sr. Product Manager Enterprise (\> 1000 emp.) 11/29/2018 "Amazon Connect" 4.5/5 What do you like best about Amazon Connect? Ease to customize our customer care and sales experiences. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Scalability limits set too low. Critical features are not yet available in AC. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? We have replaced our previous contact center technology with AC. Benefits will enable us to re-image how we connect with and support our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/27/2018 "Easy to configure, Pay-as-you-go pricing" 5/5 What do you like best about Amazon Connect? Empowers business users to control contact flows without needed development work. Improves speed to market and allows for continous innovation. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Some features available on legacy platforms are not readily available out-of-the-box. But being an open platform, it's easy to enable these through other AWS services. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Automating customer interactions that are low-value and don'e need to go to a human. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 12/1/2018 "Game changer!" 5/5 What do you like best about Amazon Connect? This solution is very intuitive and friendly to use by having an easy to use GUI where you can define custom business processes for all your call routing needs. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Custom code maybe required for more complex business scenarios. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? The ability to route calls to a representative based on time of day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/28/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great contact center service" 5/5 What do you like best about Amazon Connect? We have done a few POC's, but have not switched over to Amazon Connect yet due to contractual agreements with current vendor. Once we are out of contract, we are doing the switch. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Our lock in with current vendor - have no complains about Amazon Connect Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Contact center Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/29/2018 "Connect review for large call centers" 4/5 What do you like best about Amazon Connect? Like how easy it is to get setup and running within few hours. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Calls flows migration from dev environments to prod as it is tedious Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Call center. It is easy to setup. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") ET Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/27/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great up and coming platform" 4.5/5 What do you like best about Amazon Connect? The Amazon Connect platform provides a tremendous amount of flexibility that enables companies to build as needed. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? User interface experience could be more intuitive Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Basic contact center services Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/26/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Customer service " 3/5 What do you like best about Amazon Connect? Most of our retail customers we are proposing comparing with traditional. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? We use third party for sip trunks we should have those features with AWS Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Customer service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Rosie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosie C.") RC Rosie C. Customer Success Specialist Insurance Mid-Market (51-1000 emp.) 12/26/2017 "Great for metrics, bad for users" 2.5/5 What do you like best about Amazon Connect? I like that it allows you to see real time metrics of calls throughout the day and the week. The data is very detailed and insightful. It was also easy to integrate into our software. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? You can’t save searches, so any time you want to pull metrics, you need to choose the users, time zone, window, etc., even though I’m always pulling the same reports. I also hate that you cannot transfer to specific people instead of queues. It makes specific language assistance extremely difficult. You also get no caller ID information or a call log to quickly see your recent contacts. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Fewer calls abandoned, more accountability and tracking of metrics, productivity, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Contact Center](https://www.g2.com/categories/contact-center) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What release notes management software works best for 50-500 employee organizations in SaaS?](https://www.g2.com/discussions/what-release-notes-management-software-works-best-for-50-500-employee-organizations-in-saas%20)[Which affiliate marketing platform works best for a SaaS company running a mix of influencer, referral and reseller partnerships all under one roof?](https://www.g2.com/discussions/which-affiliate-marketing-platform-works-best-for-a-saas-company-running-a-mix-of-influencer-referral-and-reseller-partnerships-all-under-one-roof)[Which managed mobility services vendors provide the most responsive customer support during critical production incidents?](https://www.g2.com/discussions/which-managed-mobility-services-vendors-provide-the-most-responsive-customer-support-during-critical-production-incidents%20) [What are the best affiliate marketing platforms for a company that wants to launch a partner program quickly without engineering involvement?](https://www.g2.com/discussions/what-are-the-best-affiliate-marketing-platforms-for-a-company-that-wants-to-launch-a-partner-program-quickly-without-engineering-involvement)[What platform provides analytics on visitor traffic patterns?](https://www.g2.com/discussions/what-platform-provides-analytics-on-visitor-traffic-patterns)[Pros and Cons Details](https://www.g2.com/products/amazon-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)