--- title: Amazon Connect Reviews meta\_title: 'Amazon Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 92 reviews by the users' company size, role or industry to find out how Amazon Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 92 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Amazon Connect Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility. [(11 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews) Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities. [(6 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews) Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174524&qs=pros-and-cons#reviews) Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001333&qs=pros-and-cons#reviews) Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001336&qs=pros-and-cons#reviews) Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews) Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245224&qs=pros-and-cons#reviews) Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245314&qs=pros-and-cons#reviews) Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245238&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Amazon Connect ##### 1. Ease of Use Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility. [ See 11 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 2. Efficiency Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities. [ See 6 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 3. Customization Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174524&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you like about Amazon Connect? I like that Amazon Connect is flexible and scalable—it lets teams quickly build, customize, and scale a cloud contact center while integrating easily ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 4. Easy Setup Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001333&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ![Leigh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leigh H.") LH Leigh H. Mid-Market (51-1000 emp.) 4.5/5 "Superior Remote Customer Service Tool with Low Latency" What do you like about Amazon Connect? We use it for customer service. Being that I work remotely, I have used many alternatives, and Amazon Connect is superior and has lower latency. Very ##### 5. Features Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001336&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. Mid-Market (51-1000 emp.) 5.0/5 "Amazon Connect Awesome Experience" What do you like about Amazon Connect? Help our company to keep track of time. It is easy to integrate with other platforms. Has a good number of features and it is easy of use. ### 5 Cons or Disadvantages of Amazon Connect ##### 1. Complex Features Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ##### 2. Complexity Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or SB Sarita B. Small-Business (50 or fewer emp.) 4.5/5 "simple to use and cost-effective" What do you dislike about Amazon Connect? For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there suppor ##### 3. Difficult Setup Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245224&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ##### 4. Improvements Needed Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245314&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you dislike about Amazon Connect? The Amazon Q connect block was not there in the contact flow to add but in all the documentation and everywhere they have mentioned it and also later ![Dev M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev M.") DM Dev M. Mid-Market (51-1000 emp.) 4.0/5 "Amazon Connect–Amazon Q–Salesforce integration: solid potential after Salesforce auth hiccups" What do you dislike about Amazon Connect? Amazon Connect implementation docs do not give proper information to implement custom functionality, and basic information is also ##### 5. Initial Difficulties Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245238&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-connect/competitors/alternatives) ![Kathleen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathleen A.") KA Kathleen A. Virtual Assistant/ Appointment Setter/ Outbound Sales Enterprise (\> 1000 emp.) 6/1/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Amazing Amazon" 5/5 What do you like best about Amazon Connect? What I like about Amazon is it's connected to our Database. It works like a house phone, which makes it very user friendly. When we transfer the call, there's a quick list of people you can transfer it too. It's an amazing soft phone, it's a lot easier to handle than the other products. Once the call is done, you hung up and then Voila! It automatically gives you a record of the call in your CRM. You can then put notes, write exactly what happened on the call. It's also an important for Quality Assurance, since it gives you the url of the recorded call, you can review it and use it on any Customer Service Guidelines. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? You have to manually delete the special characters, for the call would go through. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: If you want to use Amazon Connect, make sure you have a really good CRM to connect it with. This is very essential in the Customer Service Industry, because it tealls you more about the Customer Experience. Gives you more idea on how to make your Company's Customer Service Experience better. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? We use it in our team to to outbound calls and take inbound calls. We use it to communicate with our clients. I think one of the many benefits that it has brought us, is the fact that you can checkout how your Customer Service Team is handling the call, you can give them tips on the dos and don'ts in call handling, just because you have the recording. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ravi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi R.") RR Ravi R. Software Engineer Small-Business (50 or fewer emp.) 4/24/2020 "AWS is just fine for ML & AI" 3.5/5 What do you like best about Amazon Connect? Plans that charge you only for those services that you use. Some tools are very nice and helps us in long way. Services like elastic ip and load balancer are very well managed. I personally like using Route53 for manage DNS and other pointing to server related services. Customer support is also a big point where they send you a detailed email about query and they have many documents for support related queries. Last the free trial for 12 months is game changer for small and micro organisations because in one year they certainly decide whether to continue or not. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Costing are very much compare to local providers. If anyone developing conventional app then it might not be best option cost wise. Also the pricing forecast and cost analyser is not accurate. I personally face challenge in creating ssl certificate and use that in node JS and react Js application. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? I was building machine learning models on tensor flow and it helps me in good way. Though there are many other services for that too but I stick with AWS. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chetan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chetan V.") CV Chetan V. AWS Data Engineer Enterprise (\> 1000 emp.) 4/24/2020 "It's very effective service offered by amazon to fulfill redudent work and effective with IVR" 4/5 What do you like best about Amazon Connect? Amazon connect can be helpful for the small businesses, who wants to offer customer service and with minimal resources. They can support customer on call and can also give FAQ answer on calls. it can be used to book an appointment or to know any details. Speech to text can bring more user friendly ness to traditional IVR systems. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? While working I never find flaws, sometimes due to noise it can not be that effective as it may take wrong input. Overall it's good for the contact center support. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? I have worked on project for insurance companies that can support customer oncall for FAQ's such as what is premium amount and what is due dates. Connect makes it interactive and user friendly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ray M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray M.") RM Ray M. OP Mid-Market (51-1000 emp.) 1/8/2020 "High quality everything" 4.5/5 What do you like best about Amazon Connect? I really like the real-time and historical metrics that can be put in a dashboard, and I can connect with other software. You don't need to install any additional software you can just start using it right away. The reporting is clean, modern, easily customized and the interface is by far the most simplistic one. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? So far not facing any bigger issues with Amazon Connect. Just the option to implement much more is there ... Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? You can set up a business center where you will get all the basics covered. The high-quality audio is the real deal here. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Angie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie N.") AN Angie N. Partnership Mid-Market (51-1000 emp.) 4/19/2019 "Amazing product" 5/5 What do you like best about Amazon Connect? Amazon connect is super easy to use, lets you not only take calls but track agents and easy search for previous calls. And you can check the metrics daily. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? The only thing that I would like to change is the option to stay logged in, you need to log in all over again, every day. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: Makes your communication much easier, must try it Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? It's a very useful tool for handling any sort of phone traffic and easy communication. Review collected by and hosted on G2.com. Show More 4/7/2020 Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Enterprise (\> 1000 emp.) 4/17/2020 "I had a really good experience with Amazon Connect." 4.5/5 What do you like best about Amazon Connect? It's very easy to use. Building call flows with UI builder and integration with Lex and Lambda works like charm. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? The CCP is too minimal and certain contact center related features are missing Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? For a large US bank we transformed their on premise contact center to Connect in 6 months. The cost savings were high. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Mid-Market (51-1000 emp.) 3/28/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Quick deployment 100% cloud contact center" 5/5 What do you like best about Amazon Connect? The overall user experience is very good. The setup is quick and easy to follow. The contact flow can be visualized in a form of action block. I can easily develop my call flow by drag and drop. With Amazon S3, call recording is ready to integrate with Amazon Connect. Must mention, great and beautiful integration with CRM like Salesforce. I created my cloud contact center with Salesforce CRM with recording feature just in 2 days! What a amazing platform. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Actually the platform is pretty good. I am looking for more contact center related feature release. E.g. the voicemail box, counting waiting position/ time, barge-in feature for call center manager. i believe those feature will be of great value to Contact Center. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: Everyone in the field of contact center development should try to know about Amazon Connect. It is a pure cloud solution and one very big advantage is based on rich featured AWS platform and is ready to integrate with Amazon product! Imagine you have a platform built in Amazon and you can leverage the EC2 computing solution, S3 database, Lambda and Lex with no worry on the compatibility issue. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? As a consultant of a SI company, i am proposing a cloud contact center solution to my customer with 300 agent size in Hong Kong. They are looking for a cloud contact center with integration with WFM, call recording, CRM, softphone, outbound campaign... All the features can be fulfilled by using Amazon Connect or its partner solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Verified User in Online Media Mid-Market (51-1000 emp.) 9/10/2019 "Make your phone call without any interruptions " 5/5 What do you like best about Amazon Connect? You can make phone calls to another country without any interruptions. The partner on the line will never notice that you are calling from another country since is the same quality as you calling directly from your cellphone. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? I can not think of something that I don't what since is really really awesome tool Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Finance, marketing, promotions with our partners Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/4/2018 "Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! " 5/5 What do you like best about Amazon Connect? Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic software that's available. It was deployed very quickly and the pricing ensures that you only pay for the usage. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? No WFM is provided but you can stream contact data using Amazon Kinesis. No Outbound capabilities. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: When thinking about the trends involving the cloud, automations, and user experience Amazon Connect literally mashes them all together. It's worth compared the connect platform and self service experience to your current contact center software. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Agent numbers are constantly changing and the solution ensures that scaling within the contact center is done appropriately. We were also seeking a better way to back up the data and this solved both goals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") GC Verified User in Consumer Services Mid-Market (51-1000 emp.) 8/7/2019 "Good one!" 4.5/5 What do you like best about Amazon Connect? It's so simple and easy to use, no previous training needed. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? The reports are sometimes not easy to operate, but overall, good. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: Sure. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Using it to communicate with business partners. Review collected by and hosted on G2.com. 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