--- title: Amazon Connect Reviews meta\_title: 'Amazon Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 92 reviews by the users' company size, role or industry to find out how Amazon Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 92 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Amazon Connect Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility. [(11 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews) Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities. [(6 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews) Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174524&qs=pros-and-cons#reviews) Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001333&qs=pros-and-cons#reviews) Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly. [(5 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001336&qs=pros-and-cons#reviews) Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews) Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245224&qs=pros-and-cons#reviews) Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245314&qs=pros-and-cons#reviews) Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience. [(3 mentions)](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245238&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Amazon Connect ##### 1. Ease of Use Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility. [ See 11 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 2. Efficiency Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities. [ See 6 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 3. Customization Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174524&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you like about Amazon Connect? I like that Amazon Connect is flexible and scalable—it lets teams quickly build, customize, and scale a cloud contact center while integrating easily ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ##### 4. Easy Setup Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001333&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you like about Amazon Connect? The Amazon Q in connect feature, The AI agent designer that helps to make a AI in amazon connect and also the contact flows with proper updated and al ![Leigh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leigh H.") LH Leigh H. Mid-Market (51-1000 emp.) 4.5/5 "Superior Remote Customer Service Tool with Low Latency" What do you like about Amazon Connect? We use it for customer service. Being that I work remotely, I have used many alternatives, and Amazon Connect is superior and has lower latency. Very ##### 5. Features Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly. [ See 5 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2001336&qs=pros-and-cons#reviews) See Related User Reviews ![Nikki K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki K.") NK Nikki K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use with Live Call Listening and Effortless Reporting" What do you like about Amazon Connect? Easy use, live listening calls, easy report building, easy export ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. Mid-Market (51-1000 emp.) 5.0/5 "Amazon Connect Awesome Experience" What do you like about Amazon Connect? Help our company to keep track of time. It is easy to integrate with other platforms. Has a good number of features and it is easy of use. ### 5 Cons or Disadvantages of Amazon Connect ##### 1. Complex Features Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ##### 2. Complexity Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or SB Sarita B. Small-Business (50 or fewer emp.) 4.5/5 "simple to use and cost-effective" What do you dislike about Amazon Connect? For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there suppor ##### 3. Difficult Setup Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245224&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ##### 4. Improvements Needed Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245314&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Amazon Q in Connect: Easy AI Agent Design, Smooth Implementation, Great Support" What do you dislike about Amazon Connect? The Amazon Q connect block was not there in the contact flow to add but in all the documentation and everywhere they have mentioned it and also later ![Dev M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev M.") DM Dev M. Mid-Market (51-1000 emp.) 4.0/5 "Amazon Connect–Amazon Q–Salesforce integration: solid potential after Salesforce auth hiccups" What do you dislike about Amazon Connect? Amazon Connect implementation docs do not give proper information to implement custom functionality, and basic information is also ##### 5. Initial Difficulties Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience. [ See 3 mentions ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245238&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Small-Business (50 or fewer emp.) 5.0/5 "Amazon Connect: Flexible, Scalable Cloud Contact Center with Seamless AWS Integration" What do you dislike about Amazon Connect? It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or ![Ian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian H.") IH Ian H. Enterprise (\> 1000 emp.) 4.0/5 "Enhanced AI based call summaries" What do you dislike about Amazon Connect? Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-connect/competitors/alternatives) ![kalaivendhan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kalaivendhan P.") KP kalaivendhan P. Tech lead Information Technology and Services Enterprise (\> 1000 emp.) 7/24/2025 "Salient features of amazon connect" 4/5 What do you like best about Amazon Connect? Amazon connect which helps in customer business services to run seamless Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? limited features, complex integrations, and potential cost unpredictability Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Reviewing features Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AS Adith S. Lead Software Engineer Small-Business (50 or fewer emp.) 1/14/2025 "Amazon Connect streams developer" 5/5 What do you like best about Amazon Connect? It is easy to use and implement with a bundle of features and security and could easily be plugged in with other AWS services Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? It would be great if a free tier account is provided for developers or a free of cost call simulation ability. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Improves agent productivity and makes support process seamlessly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DR Daniel R. Mid-Market (51-1000 emp.) 11/13/2023 "One Stop for Everything Necessary" 4.5/5 What do you like best about Amazon Connect? Amazon Connect is easy to use with lots of tabs to choose from to easily navigate what you need. It has significantly made working more organized and easier to monitor. This platformed allow me to manage tasks efficiently and totally relate with the saying" what gets measured gets managed". Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? There are times when the sign in would require you to repeated do the process. This added step can take precious time when logins should be straightforward. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Radmila K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radmila K.") RK Radmila K. Senior manager Mid-Market (51-1000 emp.) 12/22/2023 "Great tool for inbound and outbound communication." 4.5/5 What do you like best about Amazon Connect? Ability to integrate with different systems, easiness of such implementations and everyday use. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Reporting is something that can be worked on and improved. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Two-way communication with partners and customers. Excellent B2B2C tool Review collected by and hosted on G2.com. Show More 5/30/2024 Validated ReviewerSource: Organic Review from User Profile ML Marissa L. Small-Business (50 or fewer emp.) 8/21/2020 "Super easy to use!! It's great!" 5/5 What do you like best about Amazon Connect? i like that it's pretty simple to use. i think anyone, even someone that's not good with technology could still use this pretty easily. once my company gave me this system to use, i caught on to it pretty quickly and had no issues using it. I have not used this with any of the other companies that i have worked for, which is a surprise to me because this is so much easier than other systems that i have used in the past. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? i havent found anything that i dislike about it just yet, everything seems to be pretty good so far. One thing is I am not sure if it is my internet or if it is the system it self, because i had this issue in the office as well. but sometimes my amazon connect will disconnect from my connect and sell for some reason, which can be pretty frustrating. i am assuming that it has some thing to do with the internet instead of the service but either way it is not really a big deal to me at all especially since it does not happen very often. Review collected by and hosted on G2.com. Recommendations to others considering Amazon Connect: if you're not using it, then you need to use it now! Like i had mentioned earlier, it's super easy to use. any one can use it even if they are not very familiar with tech stuff. there's only a couple buttons so there's not a whole lot that you need to explore on the user side of it all. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? i am able to keep my amazon connect connected to my connect and sell so that way i can make calls much easier than manually dialing them. i cant explain enough how much easier this makes my life when it comes to making sales over the phone. we all know it can be a numbers game at times so the more people i can connect to the easier it is for me to make more money but hitting my monthly sales target. takes a big stress off my shoulders. if i didnt have amazon connect i dont know what i would do. i also have noticed that our managers use it to translate our calls in to text and it will also show the flow of the call and how much the customer is interacting. i thought that was pretty cool, i did not even know that was possible Review collected by and hosted on G2.com. Show More 5/31/2023 Validated ReviewerIncentivizedSource: G2 invite ![Stephen Andrew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen Andrew T.") ST Stephen Andrew T. Real Estate Mid-Market (51-1000 emp.) 5/31/2023 "For a seamless communication in any part of the world" 5/5 What do you like best about Amazon Connect? I do like it cause it is one of our tools in the office that helps us a lot to close business deals and to connect with our clients on a daily basis and of course it is very reliable Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? i dont dislike anything in amazon coonect everything is perfect and reliable when it comes to communication Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? connecting with our clients easily and it benefits us to grow more on our sales Review collected by and hosted on G2.com. Show More 7/19/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![John Ydnar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Ydnar C.") JC John Ydnar C. Customer care Mid-Market (51-1000 emp.) 2/26/2023 "Worth it Experience!" 5/5 What do you like best about Amazon Connect? I'd like the most to amazon connect is for it being user friendly. It really makes my work much more easy and it's very convenient to use, I also like the background of the software since it is very neat. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Sometimes, what I don't like to amazon connect is that, it is being automatically logged out and you have to log in again so you can continue to use it, and sometimes, you cannot call due to an error Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? I can easily communicate with my other business partners also the hotels and airlines. We can actually solve the client's request's right away by using this software and I really recommend it to the other company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Kenneth Victor D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenneth Victor D.") KD Kenneth Victor D. Real Estate Enterprise (\> 1000 emp.) 5/24/2023 "A great tool for every business company." 5/5 What do you like best about Amazon Connect? What's best about Amazon Connect is that you can easily call someone no matter if it is local or domestic. Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? So far I don't have any dislike about Amazon Connect because it can function well in our company. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? The problems that Amazon Connect solve in our company is that it can connect easily with our local and domestic colleague and it function as smoothly as butter. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![uday t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "uday t.") UT uday t. Consultant (aws data platform) Small-Business (50 or fewer emp.) 6/6/2023 "Best cloud based contact center" 5/5 What do you like best about Amazon Connect? We can use multiple aws cloud services to implement this amazon connect S3 to store data Cloud watch to monitor logs Dynamo db as target data Lex for chat bots We can create the contact center in hours using this amazon connect Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Bit slow compared to cisco Need to work with various other services Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Time taking for creating this contact center is less We can monitor the errors and issues using cloud watch Easy to use Optimal solution for bankimg and isnuramce domains Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/29/2023 "Amazon Connect Contact Centre" 4/5 What do you like best about Amazon Connect? The IVR and customisation available. Contact history makes it easier to track a customer journey through the system. User management is also very user friendly for admins Review collected by and hosted on G2.com. What do you dislike about Amazon Connect? Creation and edit of contact flows can be more time consuming, particularly when there are multiple in use and it's a relatively small change required. Review collected by and hosted on G2.com. What problems is Amazon Connect solving and how is that benefiting you? Caller recognition to allow for better data collection and improve colleague efficiency Review collected by and hosted on G2.com. 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