Amazon Connect SoftPhone by Mirage Reviews & Product Details

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UR

Verified User in Retail

Mid-Market (51-1000 emp.)

5/7/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Frequent Connection Errors and Freezes Undermine an Otherwise Convenient Browser-Based Tool"

2.5/5

What do you like best about Amazon Connect SoftPhone by Mirage?

Fully browser based zero install solution that enables immediate remote work and high audio quality Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Frequent connection errors, freezes, time out issues Review collected by and hosted on G2.com.

KR

Kartik R.

Client Side Engineer

Small-Business (50 or fewer emp.)

9/9/2024

"Cloud-based contact center solution provided by AWS for handling phone calls over the internet."

4/5

What do you like best about Amazon Connect SoftPhone by Mirage?

Amazon Connect SoftPhone allows users to manage voice calls directly from their computers, facilitating remote work from anywhere with an internet connection. The SoftPhone by Mirage integrates seamlessly with Amazon Connect, providing enhanced features, improved user experience, and greater customization options to optimize contact center operations. Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Integrating the Mirage SoftPhone with Amazon Connect and other systems will require some technical expertise. Review collected by and hosted on G2.com.

AM

Angel M.

Enterprise (> 1000 emp.)

2/19/2024

"Benefits of Amazon Connect"

5/5

What do you like best about Amazon Connect SoftPhone by Mirage?

It allows you to see real-time information as well as allows you to remote monitor the TX. Its is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Amazon Connect SoftPhone by Mirage?

Its a little copmplicated to create your own Report. You have to create it every day and not able to save the one you previously iused. Review collected by and hosted on G2.com.