--- title: Amazon Comprehend Reviews meta\_title: 'Amazon Comprehend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Amazon Comprehend works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Natural Language Processing (NLP) url: https://www.g2.com/categories/natural-language-processing-nlp --- # Amazon Comprehend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Amazon Comprehend but has limited features. Are you part of the Amazon Comprehend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts key phrases, places, people, brands, or events; understands how positive or negative the text is; and automatically organizes a collection of text files by topic. * * * Seller [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) Discussions [Amazon Comprehend Community](https://www.g2.com/products/amazon-comprehend/discuss) Solution Type Best-of-Breed Overview by John Miranda (Digital Marketing Specialist at Amazon Web Services) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/amazon-comprehend/pricing) ## Top-Rated Alternatives [ ![Google Cloud Natural Language API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Natural Language API") Google Cloud Natural Language API 4.3/5(111) ](https://www.g2.com/products/google-cloud-natural-language-api/reviews) [ ![Altair AI Studio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Altair AI Studio") Altair AI Studio 4.6/5(532) ](https://www.g2.com/products/rapidminer-studio/reviews) [ ![Google Cloud Translation API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Translation API") Google Cloud Translation API 4.4/5(370) ](https://www.g2.com/products/google-cloud-translation-api/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-comprehend/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Amazon Comprehend Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. 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RP Ruchi P. Program Coordinator Mid-Market (51-1000 emp.) 6/13/2026 "Accurate Pre-Trained NLP Models with Seamless PII Redaction" 4.5/5 What do you like best about Amazon Comprehend? I really appreciate how easy it is to perform complex NLP tasks like sentiment analysis and entity recognition without needing a deep background in machine learning. The pre-trained models are quite accurate, and the ability to automatically detect and redact PII is a huge plus for maintaining data privacy in our workflows. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? While the tool is powerful, the pricing can become quite steep if you are processing very large volumes of data daily. Additionally, I’ve found that the training time for custom classification models can be a bit slow, and I would appreciate more flexibility in fine-tuning models for highly specialized industry jargon. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps us automate the extraction of key insights from massive amounts of unstructured customer feedback. Instead of manually reading every ticket, we use it to quickly identify sentiment trends and recurring themes. This has significantly reduced our manual workload and allows us to make data-driven product decisions much faster than before. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![jahan a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jahan a.") JA jahan a. Associate Small-Business (50 or fewer emp.) 6/9/2026 "Efficient text analysis with minimal setup" 4.5/5 What do you like best about Amazon Comprehend? What I like best about Amazon Comprehend is how easy it is to turn large amounts of text into useful insights. It can quickly identify sentiment, key phrases, and important entities without requiring complex machine learning expertise. The integration with other AWS services also makes it convenient to use within existing workflows. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? One thing I dislike about Amazon Comprehend is that the pricing can become expensive when processing large volumes of text. It can also require some trial and error to achieve the desired accuracy for industry specific content, and the customization options may feel limited compared to building a fully tailored NLP solution Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps solve the challenge of analyzing large amounts of unstructured text quickly and efficiently. It automates tasks such as sentiment analysis, entity recognition, and key phrase extraction, which saves significant time compared to manual review. This allows me to gain insights faster, improve decision making, and focus on higher-value work instead of spending hours processing text data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![rupali j.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "rupali j.") RJ rupali j. Audit Associate Mid-Market (51-1000 emp.) 6/8/2026 "Easy, Scalable Text Insights with Amazon Comprehend" 4.5/5 What do you like best about Amazon Comprehend? What I like most about Amazon Comprehend is how easy it is to extract insights from large amounts of text without needing complex machine learning expertise. It saves time, scales efficiently, and helps automate tasks such as sentiment analysis, entity recognition, and document classification with reliable results. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? Amazon Comprehend can be expensive when processing large volumes of data. The accuracy of sentiment analysis and entity detection is not always perfect, especially for industry-specific or complex text. Additionally, customization options are somewhat limited compared to building a tailored NLP solution. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps us process and analyze large volumes of unstructured text that would otherwise require significant manual effort. It enables us to identify key topics, sentiments, and entities quickly, helping us gain insights faster, improve decision-making, and save valuable time and resources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![KESHAV B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KESHAV B.") KB KESHAV B. Senior Associate Mid-Market (51-1000 emp.) 6/6/2026 "Accurate Sentiment Insights with Seamless AWS Integration" 4.5/5 What do you like best about Amazon Comprehend? Amazon Comprehend makes it easy to understand and analyze large amounts of text without building complex AI models from scratch. I particularly appreciate its accurate sentiment analysis, entity recognition, and seamless integration with the AWS ecosystem, which helps save time and improve efficiency in data-driven projects. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? While Amazon Comprehend is easy to use, I found its accuracy inconsistent for domain-specific content. The pricing can become expensive at scale, and achieving highly customized results often requires additional AWS services and configuration. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps automate text analysis and reduces the time spent manually reviewing large datasets. It is beneficial for identifying customer sentiment, key topics, and important entities from unstructured content. However, for highly specialized or industry-specific use cases, additional customization may be required to achieve optimal accuracy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Seerat S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seerat S.") SS Seerat S. Leasing Analyst Mid-Market (51-1000 emp.) 6/11/2026 "Efficient and Easy-to-Use NLP Solution" 5/5 What do you like best about Amazon Comprehend? Amazon Comprehend stands out for its ability to quickly extract insights from unstructured text using NLP. It’s straightforward to integrate, scales well, and offers capabilities such as sentiment analysis, entity recognition, and keyword extraction, which help enterprises make data-driven decisions more efficiently. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? When used extensively, Amazon Comprehend can be costly, and its accuracy may differ for highly complex or industry-specific content. Compared to creating customized NLP models, customization choices are more constrained, and deciphering complicated context can occasionally be difficult. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend automates the analysis of large volumes of unstructured text by identifying entities, sentiment, key phrases, and other insights. This helps save time, reduce manual effort, improve data accuracy, and support faster, better-informed decision-making based on consumer feedback, documents, and other text-based data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Pooja R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja R.") PR Pooja R. Associate Small-Business (50 or fewer emp.) 6/10/2026 "Great for Automating Text Analysis and Saving Time." 4.5/5 What do you like best about Amazon Comprehend? I like best about Amazon Comprehend is that it makes it easy to analyze large amounts of text without needing advanced machine learning knowledge. It helps quickly identify key information such as sentiments, entities, and topics from documents, which saves a lot of time and effort. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? I dislike about Amazon Comprehend is that the pricing can become expensive when processing large volumes of text. It can also take some time to understand and configure all the available features if you're new to AWS. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? It helps me solve the challenge of analyzing large amounts of unstructured text quickly and efficiently. Instead of manually reviewing documents, customer feedback, or reports, I can automatically extract key insights such as sentiment, entities, and important topics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harit G.") HG Harit G. Member Small-Business (50 or fewer emp.) 6/11/2026 "Amazon Comprehend Makes Text Analysis Easy and Insightful" 5/5 What do you like best about Amazon Comprehend? What I like most about Amazon Comprehend is how easy it is to analyze large amounts of text and quickly get useful insights like sentiment, key phrases, and entities without having to build complex machine learning models from scratch. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? One thing I dislike about Amazon Comprehend is that its accuracy can vary for industry-specific or highly technical content, and customizing it for niche use cases may require additional effort and training data. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps solve the challenge of analyzing large volumes of unstructured text quickly and efficiently. It saves time by automatically identifying sentiments, key phrases, and important entities, allowing me to gain insights faster and make better decisions without manually reviewing all the data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aman A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman A.") AA Aman A. Ruby on Rails Developer Mid-Market (51-1000 emp.) 1/22/2026 "Powerful Text Insights with Simple Workflows and Strong Access Controls" 4.5/5 What do you like best about Amazon Comprehend? It helps uncover valuable insights from text in documents, emails, and social media feeds. It also offers simple processing workflows for extracting text and key phrases, and when you use it, it doesn’t require machine learning experience. One of the best features is that it protects our data with access controls, so you can manage who is allowed to access sensitive information. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? Sometimes the initial insights aren’t enough, and we need more training data to achieve high accuracy. Also, the cost can be higher—especially when there’s a high volume of data to train on or analyze. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? We need to extract specific text data from large datasets and also convert unstructured data into structured data. For one of the projects I’m working on, we need to pull keywords such as name, company name, email, and mobile number from unstructured text. With the use of Amazon Comprehend, we can extract this information more easily, turn it into usable data, and then use it for our business or product purposes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Girish Kumar J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girish Kumar J.") GJ Girish Kumar J. Senior Associate Small-Business (50 or fewer emp.) 6/12/2026 "Fast, No-Training NLP with Amazon omprehend" 4.5/5 What do you like best about Amazon Comprehend? What I like best about Amazon Comprehend is how quickly it lets you add natural language processing capabilities without needing to build or train complex machine learning models yourself Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? One drawback of Amazon Comprehend is that customization options can be limited compared to building a dedicated NLP model for highly specialized domains. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps solve the challenge of extracting meaningful insights from large amounts of unstructured text data Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shreya R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreya R.") SR Shreya R. Senior Associate Mid-Market (51-1000 emp.) 6/16/2026 "Effortless Insights into Key Trends and Sentiments" 4.5/5 What do you like best about Amazon Comprehend? It makes it easy to identify key information, sentiments, and trends without spending a lot of time manually reviewing data Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? It can also become costly when processing large volumes of data, and customizing it for specific use cases may require some additional effort and expertise Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? It automatically identifies key information, sentiment, and trends from customer feedback, documents, and other text sources. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ## Questions about Amazon Comprehend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Amazon Comprehend ](https://www.g2.com/products/amazon-comprehend/discussions/new) ![Muhammad Asif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Asif K.") MK Muhammad Asif Khan • Last activity about 3 years ago How can increase sell 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/how-can-increase-sell) [ View all Discussions ](https://www.g2.com/products/amazon-comprehend/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/amazon-comprehend/pricing) Amazon Comprehend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_acfcceaaf2047fb55e77308e5f67e228/google-cloud-natural-language-api.png "Product Avatar Image") Google Cloud Natural... 4.3/5(111) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-google-cloud-natural-language-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a7a925cc43d97814fa81ec2d6c06f45/amazon-textract.jpeg "Product Avatar Image") Amazon Textract 4.3/5(27) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-amazon-textract) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba028ad6bf0db22d615af59f2f972e74/microsoft-bing-spell-check-api.jpg "Product Avatar Image") Microsoft Bing Spell Check API 3.9/5(27) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-microsoft-bing-spell-check-api) ##### ##### Amazon Comprehend Features Algorithm Part of Speech Tagging Summarization Named Entity Recognition System Data Ingestion & Wrangling Programming Language Support Pre-Built Algorithms Setup Integration Maintenance Data Security Data Visualization [ View More Features ](https://www.g2.com/products/amazon-comprehend/features) ##### Categories on G2 [Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) ##### Explore More [What are the best electronic trial master file platforms for clinical sites managing training compliance and approval workflows across multiple departments?](https://www.g2.com/discussions/what-are-the-best-electronic-trial-master-file-platforms-for-clinical-sites-managing-training-compliance-and-approval-workflows-across-multiple-departments%20)[What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool) [Best Remote Desktop Software](https://www.g2.com/discussions/what-is-your-favorite-remote-desktop-software)[Which service desk software offers the best ticket management features?](https://www.g2.com/discussions/which-service-desk-software-offers-the-best-ticket-management-features)[Pros and Cons Details](https://www.g2.com/products/amazon-comprehend/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)