--- title: Amazon Comprehend Reviews meta\_title: 'Amazon Comprehend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Amazon Comprehend works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Natural Language Processing (NLP) url: https://www.g2.com/categories/natural-language-processing-nlp --- # Amazon Comprehend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Amazon Comprehend but has limited features. Are you part of the Amazon Comprehend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts key phrases, places, people, brands, or events; understands how positive or negative the text is; and automatically organizes a collection of text files by topic. * * * Seller [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) Discussions [Amazon Comprehend Community](https://www.g2.com/products/amazon-comprehend/discuss) Solution Type Best-of-Breed Overview by John Miranda (Digital Marketing Specialist at Amazon Web Services) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/amazon-comprehend/pricing) ## Top-Rated Alternatives [ ![Google Cloud Natural Language API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Natural Language API") Google Cloud Natural Language API 4.3/5(111) ](https://www.g2.com/products/google-cloud-natural-language-api/reviews) [ ![Altair AI Studio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Altair AI Studio") Altair AI Studio 4.6/5(532) ](https://www.g2.com/products/rapidminer-studio/reviews) [ ![Google Cloud Translation API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Translation API") Google Cloud Translation API 4.4/5(372) ](https://www.g2.com/products/google-cloud-translation-api/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-comprehend/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Amazon Comprehend Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon EventBridge ](https://www.g2.com/products/amazon-eventbridge/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon OpenSearch Service ](https://www.g2.com/products/amazon-opensearch-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews) Show More ![Atharva P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atharva P.") AP Atharva P. Cloud BI Engineer Enterprise (\> 1000 emp.) 7/30/2026 "Powerful, Easy-to-Integrate NLP Insights with Amazon Comprehend" 4/5 What do you like best about Amazon Comprehend? Amazon Comprehend has made it much easier for me to extract meaningful insights from large volumes of unstructured text without having to build custom NLP models. I especially appreciate its support for entity recognition, sentiment analysis, key phrase extraction, syntax analysis, language detection, custom classification, custom entity recognition, and PII detection. The API is straightforward to integrate, and the console offers a clean, intuitive interface for creating custom models and monitoring inference jobs. It also integrates smoothly with Amazon S3, Lambda, Bedrock, OpenSearch Service, and broader analytics pipelines, which makes it easy to add NLP capabilities to existing AWS architectures. Performance has been consistently reliable in my experience, processing thousands of documents quickly while scaling automatically. With no infrastructure to manage and usage-based pricing, it delivers strong ROI for applications that need occasional or event-driven text analysis, rather than maintaining dedicated NLP infrastructure. While Amazon Comprehend is not a generative AI service, it pairs well with generative AI platforms such as Amazon Bedrock by producing structured metadata, sentiment signals, and entity extraction. That output can enrich Retrieval-Augmented Generation (RAG) pipelines and support downstream LLM applications. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? The accuracy of custom models depends heavily on the quality and quantity of training data. For highly domain-specific terminology or complex contextual understanding, some additional tuning or integration with large language models may still be necessary. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend enabled us to automatically analyze customer feedback, support tickets, and operational documents without manually reviewing thousands of records. Example: Customer support tickets stored in Amazon S3 were processed automatically using Comprehend to identify sentiment, detect important business entities, classify ticket categories, and redact personally identifiable information before storing the enriched results in OpenSearch for analytics dashboards. This significantly reduced manual effort while improving reporting and customer service prioritization. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Victor P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor P.") VP Victor P. Senior Associate Small-Business (50 or fewer emp.) 6/16/2026 "Straightforward NLP APIs That Deliver Real Value" 4/5 What do you like best about Amazon Comprehend? If I had to choose the strongest aspect of Amazon Comprehend, it would be how it delivers useful natural-language processing capabilities through straightforward APIs, without forcing you to build, train, or maintain complex machine-learning models on your own. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? There’s no specific disadvantages but only thing what I don’t like personally is the limitations Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend helps address the challenge of extracting meaningful insights from large volumes of unstructured text, including customer reviews, support tickets, emails, social media posts, and documents. It automatically identifies sentiment, key phrases, entities, topics, and personally identifiable information, without requiring deep machine learning expertise. Review collected by and hosted on G2.com. Show More 6/18/2026 Current UserValidated ReviewerSource: G2 invite ![Tony L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony L.") TL Tony L. Solution Architect Mid-Market (51-1000 emp.) 8/11/2023 "Using comprehend to find the best ad insertion point" 4/5 What do you like best about Amazon Comprehend? Easy to use API which gives back important information about the sentiment of a sentence. The confidence score helps to understand the accuracy of the sentiment which Comprehend is giving back to you. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? Need to integrate and consume the data on our own as part of your design. For example, if you send a full transcript, you will get back a single sentiment score set. You need to break the transcript into parts and submit each individually. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? We need to know the sentiment of a conversation so that we can decide if ad insertion is appropriate. We dont want to put advertisements right beside negative sentiment. Now we can review the last 5 minutes of text and we can decide if ad insertion is the best strategy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![SHUBHAM V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHUBHAM V.") SV SHUBHAM V. APM, Quality Engineering Mid-Market (51-1000 emp.) 6/19/2023 "NLP from Amazon to retrieve valuable insights from texts" 4/5 What do you like best about Amazon Comprehend? -Supports text documents, E-mails & social media posts (requires user authorization). -Provides trust scores against each result. A trust score signifies the accuracy level of the extracted keyphrases & sentiments. -Supports batch text analysis. -Amazon comprehend can also analyse customer service calls to find out the overall sentiment of the customer & the impact of the call (positive or negative). Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? -Amazon stores & retains user's text inputs to train & improve it's model. -Pricing depends upon the number of units per month, AWS charges different prices per API request based on the number of requests in a billing cycle. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon comprehend is integrated with our overseas customer support system, it identifies the resolution impact and the satisfaction levels of our consumers that interact with our support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mohammed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed K.") MK Mohammed K. Small-Business (50 or fewer emp.) 4/27/2023 "Amazing Amazon Comprehend" 4/5 What do you like best about Amazon Comprehend? Comprehend usefully include: Ease of Use: Amazon Comprehend is easy to use and requires minimal setup. Developers can get started with the service quickly and start analyzing text data in just a few clicks. Customizability: Amazon Comprehend allows developers to customize their analysis by training their own models with their own data. This means that they can tailor the analysis to their specific needs and get more accurate results. Multilingual Support: Amazon Comprehend supports multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Japanese. This makes it a versatile tool for analyzing text data from different regions and markets. Scalability: Amazon Comprehend is a scalable service that can handle large volumes of text data. This makes it useful for analyzing data from social media, customer reviews, and other sources where there is a large amount of text. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? While Amazon Comprehend is a powerful tool for analyzing text data, there are a few limitations that users should be aware of: Limited Accuracy: While Amazon Comprehend's accuracy is generally good, it may not always be accurate, especially when analyzing complex or nuanced text data. Users should be prepared to manually review the results to ensure accuracy. Cost: Like all AWS services, Amazon Comprehend is a paid service, and the cost can add up quickly if you are analyzing large volumes of text data. Users should be aware of the costs associated with using the service and plan accordingly. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend is solving several problems related to analyzing large volumes of text data. Some of the problems that Amazon Comprehend is solving include: Sentiment Analysis: Analyzing the sentiment of large volumes of text data can be time-consuming and challenging. Amazon Comprehend simplifies this process by providing accurate sentiment analysis of text data, allowing businesses to gain insights into customer sentiment and behavior. Entity Recognition: Identifying entities such as people, organizations, and locations within large volumes of text data can be challenging. Amazon Comprehend provides accurate entity recognition, making it easy to identify and categorize entities within text data. Topic Modeling: Understanding the topics within large volumes of text data can be challenging. Amazon Comprehend provides accurate topic modeling, allowing businesses to gain insights into the themes and topics within their text data. Language Detection: Identifying the language of large volumes of text data can be challenging. Amazon Comprehend provides accurate language detection, making it easy to identify the language of text data and analyze it accordingly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anusha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anusha M.") AM Anusha M. Mid-Market (51-1000 emp.) 7/28/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy functioning" 4/5 What do you like best about Amazon Comprehend? Amazon comprehend is easy to use and set up services for use. This is to make complecated tasks and raise a ticket to make a complaint. Developers can get started with the starts quickly and start analysing quick data. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? While amazon comprehend is a powerful tool to analyze text data, there are few limitations. The pricing is slight confusing as well. And it is not still much exposed to the customers who doesn't use it. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? It helps me to segregate various rpugh documents to the best which it fits as per requirement of the customer. It identifies the resolution impact and the satisfaction levels of our consumers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Lead Application Developer Mid-Market (51-1000 emp.) 5/18/2023 "Comprehend to Remove PII from Client Content" 4/5 What do you like best about Amazon Comprehend? It was effortless to use and set up in our codebase. We used it to remove PII from sensitive client content. We set up the service for use, and added it to our codebase in less than a day. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? The cost to simply remove PII isn't scalable, depending on what kind of content you are trying to process. The pricing is slightly confusing as well. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? It solved the problem of finding PII in client content and then returning where those were. It also has the capability of just removing it entirely for you but we did the replacement ourselves. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. DevOps engineer Mid-Market (51-1000 emp.) 5/9/2023 "Pretty good text extraction tool" 3.5/5 What do you like best about Amazon Comprehend? Amazon Comprehend is one of may AWS machine learning services. The great part about it is that you do not need to have any ML or NLP knowledge. All you do is you uplaod your text to AWS and it will be automatically analized. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? There are some downsides when it comes to usage of machine learning automating tools. Usually it's limited customization. When you create your own machine learning models you can customize it to your own domain/use-case. This is not a case with Amazon comprehend. The other con is it's not suitable for large volume data - in our case we had some performance issues Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? In our organization we use Amazon Comprehend to handle customer's reviews. We feed text data into Amazon Comprehend and extract insights about how do customers feel about our services Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/30/2023 "High-performance analysis that can be started in an instant" 4/5 What do you like best about Amazon Comprehend? Initially, text analysis requires much time and knowledge to start research, as it requires building the environment and adjusting the software used for text analysis. However, since Amazon Comprehend provides an easy-to-understand GUI with all the preparations already done, starting various studies immediately without requiring engineers' knowledge is very beneficial. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? We hope that this will be improved in the future, as it is possible to instantly perform advanced analysis, such as sentiment analysis on English texts, but other languages do not perform as well as English in their default state Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? With the necessary functions for text analysis and a helpful API already in place, we were able to analyze customer feedback through batch collaboration in a concise period of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 5/5/2023 "Great tool for developers with pay-as-you go model" 3.5/5 What do you like best about Amazon Comprehend? Extraction of data from various sources and analyzing capabilities Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? Difficult to use for non-developers and little complex Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Extracting data from various sources and files Review collected by and hosted on G2.com. Show More 11/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Amazon Comprehend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Amazon Comprehend ](https://www.g2.com/products/amazon-comprehend/discussions/new) ![Muhammad Asif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Asif K.") MK Muhammad Asif Khan • Last activity about 3 years ago How can increase sell 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/how-can-increase-sell) [ View all Discussions ](https://www.g2.com/products/amazon-comprehend/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/amazon-comprehend/pricing) Amazon Comprehend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_acfcceaaf2047fb55e77308e5f67e228/google-cloud-natural-language-api.png "Product Avatar Image") Google Cloud Natural... 4.3/5(111) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-google-cloud-natural-language-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a7a925cc43d97814fa81ec2d6c06f45/amazon-textract.jpeg "Product Avatar Image") Amazon Textract 4.3/5(27) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-amazon-textract) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba028ad6bf0db22d615af59f2f972e74/microsoft-bing-spell-check-api.jpg "Product Avatar Image") Microsoft Bing Spell Check API 3.9/5(27) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-microsoft-bing-spell-check-api) ##### ##### Amazon Comprehend Features Algorithm Part of Speech Tagging Summarization Named Entity Recognition System Data Ingestion & Wrangling Programming Language Support Pre-Built Algorithms Setup Integration Maintenance Data Security Data Visualization [ View More Features ](https://www.g2.com/products/amazon-comprehend/features) ##### Categories on G2 [Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) ##### Explore More [What are the best electronic trial master file platforms for clinical sites managing training compliance and approval workflows across multiple departments?](https://www.g2.com/discussions/what-are-the-best-electronic-trial-master-file-platforms-for-clinical-sites-managing-training-compliance-and-approval-workflows-across-multiple-departments%20)[What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool) [Best Remote Desktop Software](https://www.g2.com/discussions/what-is-your-favorite-remote-desktop-software)[Which service desk software offers the best ticket management features?](https://www.g2.com/discussions/which-service-desk-software-offers-the-best-ticket-management-features)[Pros and Cons Details](https://www.g2.com/products/amazon-comprehend/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)