--- title: Amazon Comprehend Reviews meta\_title: 'Amazon Comprehend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Amazon Comprehend works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Natural Language Processing (NLP) url: https://www.g2.com/categories/natural-language-processing-nlp --- # Amazon Comprehend Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Amazon Comprehend but has limited features. Are you part of the Amazon Comprehend team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts key phrases, places, people, brands, or events; understands how positive or negative the text is; and automatically organizes a collection of text files by topic. * * * Seller [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) Discussions [Amazon Comprehend Community](https://www.g2.com/products/amazon-comprehend/discuss) Solution Type Best-of-Breed Overview by John Miranda (Digital Marketing Specialist at Amazon Web Services) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/amazon-comprehend/pricing) ## Top-Rated Alternatives [ ![Google Cloud Natural Language API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Natural Language API") Google Cloud Natural Language API 4.3/5(110) ](https://www.g2.com/products/google-cloud-natural-language-api/reviews) [ ![Altair AI Studio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Altair AI Studio") Altair AI Studio 4.6/5(532) ](https://www.g2.com/products/rapidminer-studio/reviews) [ ![Google Cloud Translation API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Translation API") Google Cloud Translation API 4.4/5(370) ](https://www.g2.com/products/google-cloud-translation-api/reviews) [ View All Alternatives ](https://www.g2.com/products/amazon-comprehend/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Amazon Comprehend Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. 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Sales Specialist Small-Business (50 or fewer emp.) 6/23/2026 "Powerful Text Insights, But Technical and Nuanced Language Still Needs Review" 3/5 What do you like best about Amazon Comprehend? What I like best about Amazon Comprehend is how easily it can automatically understand and analyze large amounts of text. It can identify important details such as sentiment, keywords, and language without requiring complex programming, which makes working with data faster and more efficient overall. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? One thing I dislike about Amazon Comprehend is that its accuracy can sometimes drop when it’s dealing with highly technical language, slang, or context-heavy text. It’s a powerful tool, but with very specific or nuanced wording, the results may still need a human review. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon Comprehend solves the problem of having to manually read and analyze huge amounts of text data, which would normally take a lot of time and effort. It automatically identifies useful insights such as customer sentiment, important keywords, and trends. For me, this means faster decision-making, less manual work, and a much more efficient way to understand large volumes of information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 5/18/2023 "Using Amazon Comprehend" 3/5 What do you like best about Amazon Comprehend? Well, first and foremost, I like that Amazon Comprehend has such accurate sentiment analysis. It can understand the emotions behind text, which is crucial for businesses to gauge customer feedback and understand their sentiments. It's like having a virtual empathy engine! Another thing I love is the entity recognition feature. Amazon Comprehend can identify and extract important entities from text, like names, organizations, and locations. It's fantastic for organizing and categorizing information, making data analysis a breeze. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? One thing that I find slightly challenging is the pricing model. Amazon Comprehend charges based on the number of units processed, and it can get quite expensive when dealing with large volumes of text data. For smaller businesses or startups on a tight budget, it might pose some limitations in terms of affordability. I wish there were more flexible pricing options or plans tailored for different business sizes. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Well, one major challenge it addressed is the overwhelming task of analyzing customer feedback. With Amazon Comprehend's sentiment analysis, I can quickly assess the sentiments behind vast amounts of text data, saving me hours of manual effort. It allows me to understand customer opinions at scale and make informed decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ziaul H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ziaul H.") ZH Ziaul H. Process Specialist Education Management Small-Business (50 or fewer emp.) 5/1/2023 "Amazon Comprehend NLP Review" 3/5 What do you like best about Amazon Comprehend? Easy to use Language detection works great on various sizes of documents Works with all of the main document types including PDF Support batch & real-time analysis Relatively cheap, with a free tier Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? Topic modeling requires a lot of documents Supports mainly UTF-8 Limitation on size of documents Comprehend Medical is quite expensive Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Customization: PII - sensitive personal user data Entities - main entities and concepts in the text and their position key phrase - is a string containing a noun phrase that describes a particular thing Dominant language - e.g. is it Japanese or English? Sentiment - is it positive, negative? Analyze syntax - for each word whether it's a verb or noun, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/30/2023 "Highly scalable and can handle large volumes of text data" 3/5 What do you like best about Amazon Comprehend? Amazon Comprehend is a user-friendly interface and has well-documented APIs. It can support multiple languages and be seamlessly integrated with other AWS services. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? We've had to fine-tune quite a bit, and there have been limitations with sentiment analysis. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? We're able to gain a ton of valuable insights from textual data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") AC Verified User in Civic & Social Organization Small-Business (50 or fewer emp.) 5/25/2023 "Amazon Comprehend" 2.5/5 What do you like best about Amazon Comprehend? Ability to detect personally identifiable info in emails. No ML experience Needed. Good but not always accurate in analyzing text data. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? It's new. Seems to lack functionality of programs. Seems less than sufficient ability. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Uncovering valuable insights in text. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/25/2023 "Not really necessary" 2.5/5 What do you like best about Amazon Comprehend? Amazon comprhend can certainly tell you customer sentiment about your products. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? There aren't really downsides, but a human could always do it more accurately. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? Amazon comprehend can tell you what customers like and dislike about your product and how to improve. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amy (Anderson) S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy (Anderson) S.") AS Amy (Anderson) S. Project Analyst Computer Software Enterprise (\> 1000 emp.) 1/17/2019 "No Heavy Lifting Needed! " 3/5 What do you like best about Amazon Comprehend? The fact that I can define the list of entities and then expose the list and Comprehend does all the heavy lifting for me. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? Up until recently, there was very little customization that could be done which limited the full functionality of Comprehend. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? It allows the defined list on entities to be grouped and organized all my documents in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 1/22/2019 "Amazon softwear" 3/5 What do you like best about Amazon Comprehend? that you can find similar wording in your document or a like theme. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? it was very basic something that I could do on my own. I did not find anything. Special about it Review collected by and hosted on G2.com. Recommendations to others considering Amazon Comprehend: i have no recomendation since i am not a current user Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? it did not real solve any problem or a need that I had Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Seth M. S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth M. S.") SS Seth M. S. Financial Advisor Financial Services Small-Business (50 or fewer emp.) 11/25/2018 "Amazon Comrepehend helps find meaning in text in a new way" 3/5 What do you like best about Amazon Comprehend? I've appreciated the creativity that Amazon provides for completing business in a new way. Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? I've disliked that it can take some time to get this product set-up. Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? This has helped us to think about meaning and purpose from e-mails in a different way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 1/22/2019 "Great automatic learning tool" 2.5/5 What do you like best about Amazon Comprehend? What I like about it is it’s a great tool is that it can be intergrated with other great software Review collected by and hosted on G2.com. What do you dislike about Amazon Comprehend? There is really nothing to say about this. It works amazing. It’s so easy Review collected by and hosted on G2.com. What problems is Amazon Comprehend solving and how is that benefiting you? We used this product to fulfill little our weekly goals Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Amazon Comprehend? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Amazon Comprehend ](https://www.g2.com/products/amazon-comprehend/discussions/new) ![Muhammad Asif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Asif K.") MK Muhammad Asif Khan • Last activity about 3 years ago How can increase sell 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/how-can-increase-sell) [ View all Discussions ](https://www.g2.com/products/amazon-comprehend/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/amazon-comprehend/pricing) Amazon Comprehend Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_acfcceaaf2047fb55e77308e5f67e228/google-cloud-natural-language-api.png "Product Avatar Image") Google Cloud Natural... 4.3/5(110) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-google-cloud-natural-language-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a7a925cc43d97814fa81ec2d6c06f45/amazon-textract.jpeg "Product Avatar Image") Amazon Textract 4.3/5(27) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-amazon-textract) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba028ad6bf0db22d615af59f2f972e74/microsoft-bing-spell-check-api.jpg "Product Avatar Image") Microsoft Bing Spell Check API 3.9/5(27) [ Compare Now ](https://www.g2.com/compare/amazon-comprehend-vs-microsoft-bing-spell-check-api) ##### ##### Amazon Comprehend Features Algorithm Part of Speech Tagging Summarization Named Entity Recognition System Data Ingestion & Wrangling Programming Language Support Pre-Built Algorithms Setup Integration Maintenance Data Security Data Visualization [ View More Features ](https://www.g2.com/products/amazon-comprehend/features) ##### Categories on G2 [Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) ##### Explore More [What are the best electronic trial master file platforms for clinical sites managing training compliance and approval workflows across multiple departments?](https://www.g2.com/discussions/what-are-the-best-electronic-trial-master-file-platforms-for-clinical-sites-managing-training-compliance-and-approval-workflows-across-multiple-departments%20)[What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool) [Best Remote Desktop Software](https://www.g2.com/discussions/what-is-your-favorite-remote-desktop-software)[Which service desk software offers the best ticket management features?](https://www.g2.com/discussions/which-service-desk-software-offers-the-best-ticket-management-features)[Pros and Cons Details](https://www.g2.com/products/amazon-comprehend/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)