It's a competent tool that does exactly what it sets out to do; connect people across orgs that use it. It has a chat feature, can do calls, can handle screen sharing, send videos/attachments... basically its like skype (with a very similar UI) but without the 2020's-level refinements we expect.

There are no meaningful integration options like what slack or even discord has; you can't set up autonomous bot agents and I'm not aware of many plugins. Performance is excellent, it isn't a laggy tool and I've never run into issues with descyncs or having to call again. But again that's the bare minimum.

Pricing is definitely below enterprise slack levels by about half, and likewise cheaper than an org-wide teams. Onboarding support is very minimal but realistically you don't need it. And AI-integration is nonexistent...its clear Amazon is not supporting the tool well given Slack has eaten their lunch. Don't expect any AI-based support. Review collected by and hosted on G2.com.

It simply isn't a useful tool in 2026. It lacks critical things like 3rd party integrations, a modern UI with the ability to make groups and subgroups, ai-based features, plugins, and you can't send text snippets like you can in slack; it also lacks preview features.

I wouldn't even use it over teams, and I'm not fond of teams. But given that Amazon has DROPPED SUPPORT for the tool, you literally have no reason to be using it anymore. Review collected by and hosted on G2.com.

1. The "Call Me" Reliability

Unlike other platforms where you have to hunt for a link in your calendar or wait for a meeting ID, Chime literally calls you on all your devices when a meeting starts.

Why it's great: You just tap "Answer" on your phone or desktop, and you’re in. It eliminates that 2-minute "Where is the link?" panic at the start of every call.

2. The "Running Late" Button

This is a small but incredibly thoughtful feature. If you’re stuck in another meeting or grabing coffee, you can tap "Running Late" from the notification.

Why it's great: It automatically posts a message to the meeting roster letting everyone know you'll be there in a few minutes. It’s much more professional than just being a "no-show" for the first five minutes.

3. "Pay-as-you-go" Pricing (From an Admin/Budget Perspective)

Even though I use it as an end-user, I appreciate that my company isn't paying for a flat "Pro" license for everyone every month.

Why it's great: If I don't host a meeting for a week, the company isn't billed for a Pro license for me that week. It makes the tool feel less wasteful than competitors.

4. Crystal Clear Audio (Noise Suppression)

The background noise cancellation is surprisingly robust. I’ve taken calls in busy coffee shops or with a dog barking in the background, and the "Visual Roster" usually detects and mutes the background noise or filters it out before others hear it. Review collected by and hosted on G2.com.

Outdated UI: The interface feels utilitarian and lacks the modern, polished look of its competitors.

Chat Limitations: In-meeting chat history can be difficult to retrieve or disappears once the meeting ends.

Basic Feature Set: It lacks "engagement" tools like native polls, advanced breakout rooms, and high-quality virtual backgrounds.

Ecosystem Lock-in: It works best within AWS; syncing with non-Amazon tools or calendars can occasionally be clunky. Review collected by and hosted on G2.com.

I use Amazon Chime for calls, text messages, and video conferencing, mainly for team office purposes. I appreciate its fastest sign-in and call connections, which are better compared to others. I like that it's simple and minimal, making it easy to use. The UI is handled beautifully, which makes it my number one choice to recommend to colleagues. The initial setup was too easy; we can log in with our personal mail or as a guest. Review collected by and hosted on G2.com.

When the system is locked, it sometimes takes more time to give a ring or notification. Review collected by and hosted on G2.com.

I like that it is organized, HD definition on calls and extremely professional looking Review collected by and hosted on G2.com.

I dislike that sometimes I require a real good internet connection for it to work, which I don't have all the time Review collected by and hosted on G2.com.

I use Amazon Chime for day-to-day communication with colleagues and appreciate how it maintains our confidential data private. It helps in connecting with seniors, knowing our hierarchy, and maintaining discipline among employees. I like that it always connects with people and is always ready for connecting globally with employees. The initial setup was very easy, with very few steps required to reach the main page, and I found it convenient to merge with my official email ID. Review collected by and hosted on G2.com.

Sometimes it takes a lot of time to upload and download heavy files. Review collected by and hosted on G2.com.

I like Amazon Chime because it makes online meetings easy and professional, allowing me to communicate effectively with clients and co-workers. I appreciate how easy it is to use and understand. I find it very helpful that it automatically adds meetings to my calendar, which makes it easy to remember all my meetings. The initial setup was very fun and simple. Review collected by and hosted on G2.com.

The video quality is sometimes blurry and laggy. Maybe making it work with lower wifi connection. Review collected by and hosted on G2.com.

I like how Amazon Chime made joining and running meetings simple and seamless. It's great that users could join meetings with a single click or be called directly, avoiding long dial-in codes. Having chat, voice calls, video meetings, and screen sharing all in one app really reduced the need to juggle multiple tools. The high-quality audio and video, as well as the clear visual attendee list showing who was present or speaking, were really helpful. I also appreciated the seamless switching between devices and the flexible pay-as-you-use pricing, which made it feel efficient, organized, and practical for teams, especially remote or distributed ones. Review collected by and hosted on G2.com.

Amazon Chime’s main drawbacks include a relatively basic and somewhat outdated interface compared to competitors like Zoom or Microsoft Teams, fewer advanced collaboration features such as breakout rooms, virtual backgrounds, or built-in transcripts, occasional audio or video performance issues on weaker connections, limited chat and teamwork capabilities, and a smaller user ecosystem that can make external collaboration awkward—on top of that, the announced end of support in February 2026 makes it a weak long-term option for organizations planning ahead. Review collected by and hosted on G2.com.

I love how Amazon Chime makes it easier to contact coworkers and send documents quickly and reliably. The video conferencing feature is essential for me, as it's part of my daily routine, enabling me to have meetings with people worldwide, including sharing documents smoothly. The overall experience has been great, and I'll definitely rate it a 10 out of 10. The setup was really easy and fast too. Review collected by and hosted on G2.com.

I think that being able to contact not just coworkers but people from other works, maybe like vendors who don't use Amazon Chime, but work with other communicating tools like Asana, Skype, or Slack, would be really, really helpful. Review collected by and hosted on G2.com.

I use Amazon Chime mainly for team meetings, client calls, and quick internal discussions. It helps us stay connected while working remotely, and the audio/video quality is generally reliable, so meetings run without much interruption. I appreciate how lightweight and stable the platform feels compared to some other meeting tools. It runs well even on average internet connections, which is helpful for avoiding disruptions. The in-meeting chat is also useful for sharing quick updates or links without interrupting the speaker, and overall the experience is smooth enough for daily use. What I like most about Amazon Chime is its simplicity and reliability. Joining meetings is quick, and the audio/video quality is consistently clear, which is important for productive discussions. The screen sharing feature works smoothly, making it easier to explain ideas or review documents with the team. I also like that it doesn’t feel overly complicated, so even new users can start using it without much learning. Review collected by and hosted on G2.com.

One area that could be improved is the interface, as it feels a bit dated compared to other collaboration tools. Sometimes the feature set also feels limited, especially when it comes to advanced options like breakout rooms or deeper meeting controls. The mobile experience could be smoother as well, since notifications and call stability are not always consistent. Adding more modern collaboration features would make the overall experience even better. Review collected by and hosted on G2.com.

I really like that Amazon Chime calls me so I'm never late to attend a meeting. It eliminates the hassle of being late just to find the link to join the meeting. The pay-as-you-go pricing is great too since if I don’t host a meeting, I don’t pay for that particular week; I'm charged only when I host a meeting. I appreciate the mute function and the visual roster, which shows who's late. It usually notifies others in the meeting if I'm running late rather than marking me as a no-show. Plus, it has a seamless transition from cell to desktop. Lastly, the initial setup is easy and manageable. Review collected by and hosted on G2.com.

It is shutting down by February end, also there is no inbuilt whiteboard for the meeting, nor can you break rooms into smaller groups. Review collected by and hosted on G2.com.