Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze. Review collected by and hosted on G2.com.
All dislikes or issues have been resolved Review collected by and hosted on G2.com.
The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to the business user and reduce the dependence on IT support. The ability to re-use code developed for one channel to another provides a consistent self-service experience across all channels. Review collected by and hosted on G2.com.
I would like to see support for open source BI tools like JasperReport Review collected by and hosted on G2.com.
I really liked how clear the calls come through Review collected by and hosted on G2.com.
I do not like the lagging, and slowness. Review collected by and hosted on G2.com.
Thank you for taking the time to review Aspect. You provided a review for Aspect CXP Pro, our IVR solution. Did you mean to leave a review for Aspect Workforce Management or Performance Management since you mention the ability to view screens? I've provided my email address so that you can drop me an email to confirm. This would be really helpful so that we can make sure to get your feedback to the correct Product Manager.
Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com
Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios. Review collected by and hosted on G2.com.
Application Import from tools like Visio would be a very nice feature and Application structure view isn't available. Review collected by and hosted on G2.com.
CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. BUI functionality also provides ends users the ability to update parts of the applications real-time. Review collected by and hosted on G2.com.
As new versions of Aspect CXP Pro have been released certain key features have been removed with no added replacement. Review collected by and hosted on G2.com.
No dependencies onsite and easy to update Review collected by and hosted on G2.com.
Flexibility and compatibility of the product Review collected by and hosted on G2.com.
Thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams to review.
Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com
Workforce Manager and ACD and IvR integration Review collected by and hosted on G2.com.
Production reliability and performance suppett Review collected by and hosted on G2.com.
Thank you for taking the time to review Aspect CXP Pro and for the 4-star rating! We appreciate your feedback and will forward it on to our internal teams for review. If you would like to speak with someone about the production reliability, you can contact your Account Team or https://aspect.force.com/community/Home. Or feel free to drop me an email and I can put you in touch with the right folks. Again, thank you for your feedback. We truly appreciate it.
Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com
I like that you have an easy mobile site Review collected by and hosted on G2.com.
Certain transactions are not available quickly Review collected by and hosted on G2.com.
The flexibility afforded us with the multi-modal nature of CXP was a huge draw. Review collected by and hosted on G2.com.
The product has worked well for us with no dislikes noted. Review collected by and hosted on G2.com.