OV

Ondřej V.

Vedoucí IT oddělení (CIO)

Mid-Market (51-1000 emp.)

5/25/2022

"Alvao Service Desk is a true single point of contact for our services."

5/5

What do you like best about ALVAO Service Desk?

Alvao Service Desk puts our internal services in order. We have now an organized system in which we can clearly see services and tickets belong to them.

- Intuitive, out-of-box, and easy-to-use solution

- Nice and modern UI design

- Easy administration and simple service management

- It is nice that Alvao takes a generally thoughtful approach to its product development, as they are constantly improving

- There is an opportunity to contribute to their development by suggesting ways to improve the product, they listen to their customers

- A nice synergy between Alvao Service Desk and Asset Management Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Up to now, I have had no major issues with the product. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/30/2022

"We save a lot of time using Alvao Service Desk"

5/5

What do you like best about ALVAO Service Desk?

We were looking for ITSM tool that had good reviews and are present with complete internet website. ITIL certification by Pink Elephant was also a deciding factor – we chose Alvao Service Desk.

• We like the simplicity of the product and how it is used in our operations

• It is helping us regain control of our support processes

• Flexibility of the tool – the field team can reassign the cases. The engineer can be anywhere and can get the ticket.

• The ability to discern between changes and incidents Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

So far we are really happy with the product, some better reporting skills from the Web App would be a great plus. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

Sometimes it took half an hour to browse internal databases of items. That was really disturbing and lot of effort. Now with Alvao Service Desk, it takes 5 minutes to clear that out. This process saves us 20 minutes per case.

One of the issues we had in the past was that we could not measure SLAs. Now, we can measure them and prioritize the most important tasks. Review collected by and hosted on G2.com.

FA

Filip A.

IT Team Leader

Mid-Market (51-1000 emp.)

5/17/2022

"Thanks to Alvao, the communication between IT support and users has greatly improved."

5/5

What do you like best about ALVAO Service Desk?

- We like the interconnection with Microsoft products. Alvao nicely fitted into our migration to Microsoft

Azure

- It is an easy out-of-the-box implementation for a small or medium-sized business.

- ITIL compliant service desk Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

At this moment we don't have anything to mention in this matter. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

- Service Desk allows us to do our work much better and be more transparent

- The workflow has been improved as well.

- Enhanced communication between IT and the departments and detailed information about the resolution

tatus of user requests

- It is the users themselves who are making suggestions for what else the Service Desk should be able to

cover Review collected by and hosted on G2.com.

AK

Aleš K.

Country IT Director

Mid-Market (51-1000 emp.)

6/27/2022

"The best product I've ever used"

5/5

What do you like best about ALVAO Service Desk?

Single source of truth around IT support tickets.

User friendly interface.

Easy to use not only by the specialists but end-users as well.

Easy adoption by end-users without the need for specific training. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

I haven't found anything to claim for this product. Review collected by and hosted on G2.com.

AO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

5/19/2022

"With Alvao service desk our users can completely rely on the IT department."

4/5

What do you like best about ALVAO Service Desk?

ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations.

Alvao service desk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

So far I haven't encountered any issues with this product. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.

We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost. Review collected by and hosted on G2.com.

DB

Damián B.

System Specialist

Mid-Market (51-1000 emp.)

5/23/2022

"Servicedesk review"

4/5

What do you like best about ALVAO Service Desk?

I like the best that application can be customized, for example, you can create your own custom forms or edit document numbering. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

I dislike that with application upgrade functionality of custom forms is not guaranteed. Review collected by and hosted on G2.com.

MK

Marek K.

Head of department IT support

Mid-Market (51-1000 emp.)

5/23/2022

"ALVAO ServiceDesk"

4.5/5

What do you like best about ALVAO Service Desk?

Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tool's functions. Great support and regular development of SW. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Weak KnowledgeBase so far. In case of a bigger number of users/services, the requirements for the administration are increasing. Review collected by and hosted on G2.com.

ŠH

Šimon H.

IT administrator

Mid-Market (51-1000 emp.)

6/16/2022

"Alvao Service desk is the perfect soulution for our daily work."

5/5

What do you like best about ALVAO Service Desk?

- very intuitive user interface

- always availble through the web application

- no coding required for workflows

- very helpful Alvao support Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

So far, I haven't found anything in 5 years. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/6/2022

"Alvao Service Desk is the best service desk tool"

5/5

What do you like best about ALVAO Service Desk?

It is easy to use. We have over 7000 employees and students and there was no need to do training for them to use the tool. It was easy and quick to implement.

It is a modern, intuitive and simple tool to use. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

We have chosen this tool because we love it. So there is nothing I dislike about that. Review collected by and hosted on G2.com.

VC

Václav C.

Chief Digital Officer (CDO)

Mid-Market (51-1000 emp.)

5/31/2022

"Easy to use product"

4/5

What do you like best about ALVAO Service Desk?

Low barrier to start using.

Simple to use, intuitive user interface.

Not linked only to IT, usable for different departments/services across the company. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Limited customizability, due to the product simplicity. Review collected by and hosted on G2.com.