The licensing model per user is very cost effective when the solution is used broadly. It scales much better and gives us a freedom to add new workflows.

The interface is very intuitive for non-IT agents. The configuration is easy to understand and doesn't speak with too specialized language. Review collected by and hosted on G2.com.

Limited options to customize the graphic interface. The logic of movement through the application is a bit confusing. Review collected by and hosted on G2.com.

- Simple and easy to use. Nice overview of workload and full audit trail.

- We can solve multiple agendas in one digitalized process.

- Direct communication with users. Review collected by and hosted on G2.com.

I am mostly satisfied. We are not yet fully using the solution to its full potential. There's more features than we are able to utilize now. Review collected by and hosted on G2.com.

User friendly graphic interface and UX

Working with tickets

Flexibility and configuration options Review collected by and hosted on G2.com.

We use Alvao service desk for external customers as an MSP. We'd appreciate better options for invoicing, time claiming.

We weren't happy with the reporting out of the box. Review collected by and hosted on G2.com.

- clear single point of contact for users - they do not need to remember who to contact. Review collected by and hosted on G2.com.

- for advance adjustments of forms need to know programming. Help from experienced colleagues is needed. Review collected by and hosted on G2.com.

- clear overview to working capacity over my team

- great options for reporting - clear report through power BI

- tracking of SLA for raised requests Review collected by and hosted on G2.com.

solution is great, no idea where to improve. Review collected by and hosted on G2.com.

I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. Review collected by and hosted on G2.com.

Everything is OK. Nothing to mention as dislike. Review collected by and hosted on G2.com.

- system is easy to use for end users and also for administrator

- great connection with Microsoft technology Review collected by and hosted on G2.com.

- Performance of ALVAO could be better, we have on premise solution.

- missing knowledge articles for programing advance forms Review collected by and hosted on G2.com.

Microsoft look and feel. The solution is very easy to use. Wide option of a catalogue of services Review collected by and hosted on G2.com.

We are fresh users, we don't see anything to improve. Review collected by and hosted on G2.com.

We had the Taskpool system for managing user requests. It was suitable for up to 12 employees in IT and 200 requests per month. However, we have grown and our system fell behind our requirements. We chose Alvao Service Desk. I like the configurability of the solution that suits all processes in the company. It is great this ITSM solution is also aligned with ITIL.

It is great that we now have accurate and available data to effectively manage our processes. Review collected by and hosted on G2.com.

As of now, I have no complaints about this product. Review collected by and hosted on G2.com.

We were looking for a tool that is compatible with ITIL framework:

- Easy-to-use and intuitive tool for users

- Single point of contact for all employees

- Variability in routing ticketing to different solvers Review collected by and hosted on G2.com.

I absolutely miss the native mobile application, which took advantage of today's capabilities of the phone's operating system, such as camera usage, notifications, etc. The web solution is nice, but insufficient. Review collected by and hosted on G2.com.