ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up! Review collected by and hosted on G2.com.

I think that the knowledge base has room for improvement, and integration with TeamViewer would be useful as well. Review collected by and hosted on G2.com.

ALVAO Service Desk is easy to use, intuitive and help with optimalization of processes. It helps with maintaining of every single request. Also, I like that users see the progress of solving of their tickets. Review collected by and hosted on G2.com.

What I would recommend is that ALVAO Service Desk should focus on improving UI (tiles). Review collected by and hosted on G2.com.

I really like connections between Azure and ALVAO Review collected by and hosted on G2.com.

There is nothing yet that i would dislike on ALVAO Service Desk Review collected by and hosted on G2.com.

Ability to cusomize alot of thing to company specific needs. In our case, Alvao usability surpased our original needs. Alvaou support is also really nice, they always provide fast and helpful respons Review collected by and hosted on G2.com.

I have been using Alvao for 4 yeard and I have not found anything so far. Review collected by and hosted on G2.com.

We like the user interface - simplicity. We make full use of what we already pay for as an outlook addin. Alvao integrates very easily with other solutions such as Zabbix. Review collected by and hosted on G2.com.

We currently do not see any weaknesses in the solution. Review collected by and hosted on G2.com.

Number of Features, Ease of Integration, Ease of Use Review collected by and hosted on G2.com.

I would like to Alvao be faster in implementing required fuctionality Review collected by and hosted on G2.com.

- automatic organization of our work

- priorities for our tasks are easy to handle

- user-friendly interface

- easy to manage work of IT department as a whole Review collected by and hosted on G2.com.

- red triangles on a request :)

- not user-frinedly interface of administration Review collected by and hosted on G2.com.

- appreciate that service desk is one place for all my tasks and tickets

- have a great overview of my tasks and their fulfillment

- it saves a lot of my time

- users provide a specific explanation of their problems and issues so I can easily understand their problem and resolve it faster Review collected by and hosted on G2.com.

- there is a place for improvement in terms of working in groups/teams within one ticket - assigning tasks/tickets is a bit tricky and difficult

- more advanced notification systems - if someone writes an email to the ticket, it would be nice if all three agents are notified, not only one Review collected by and hosted on G2.com.

- The process workflows available out of the box are good but even better is the option to simply edit them. This helps with scaling as well.

- Having shared process ensures everyone follows the standard path without deviation.

- Both the user and the agent can check the status of the ticket and stay up to date with latest events. Review collected by and hosted on G2.com.

There are certain predefined things that we need to accept. This limits our configuration capabilities to a degree. Review collected by and hosted on G2.com.

Back in days, our IT department was using a simple email client as a ticketing system, moving to Alvao services desk was one of the biggest improvement for simplifying our work. Our employees liked that so much that after a few years is Alvao service desk implemented in many departments, from the accounting department, marketing and sales department to the legal department - 1200 daily users.

- intuitive user interface

- Custom forms

- Awesome support from Alvao side

- Multi-factor authentication via Azure AD Review collected by and hosted on G2.com.

- I would like to use Alvao also on my mobile phone, but actually there isn't any official application.

- Custom forms usually don't work after updating to the newer version of the application. Review collected by and hosted on G2.com.