AltSource Reviews & Product Details

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We manufacture large complicated machines for agriculture. We began working with Alt Source to develop a dealer portal that would streamline all of our processes with our dealers such as equipment registration, warranty claims, recalls, updates, technical support resources and more. We built the application from scratch to match our workflow and business processes. We have experienced rapid growth over the last 5 years. We have grown from having 5 dealers in the Western U.S. to having over 60 dealers on 3 continents. The Dealer portal has proven absolutely essential as our business has grown. Alt Source has done an excellent job helping us update and tweak the app as our business needs change. Review collected by and hosted on G2.com.

What do you like best?

What I found most helpful about Alt Source was their ability to guide us through the development process and keep us focused on getting to the desired end goal. From experience with another company we had worked with in the past, when developing custom software tools it is very easy for the project to grow and get bogged by what ifs and let's try this. Alt Source was a great partner in helping us focus on the minimum viable product and documenting all the what ifs for future consideration. In the end, most of the what ifs turned out not to be important and we got just what we wanted more faster and at a better price. Review collected by and hosted on G2.com.

What do you dislike?

Developing custom apps always costs more than you wish. However, you get what you pay for and Alt Source has always proven to be very accurate with their estimates and great at keep the project on point. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The app we developed with Alt Source handles all of our external business processes with our dealers and many internal functions as well. It is a must for our business. Review collected by and hosted on G2.com.

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AltSource Overview

What is AltSource?

AltSource provides strategic consulting and custom software development services to drive operational efficiency and accelerate growth. Our Product, Engineering, UX, and QA teams collaborate to maximize value throughout the software development lifecycle. With a deep understanding of our clients' challenges, we create powerful custom software solutions designed to achieve business goals. Headquartered in Portland, Oregon, AltSource has U.S. offices in Oregon, California, Texas, and Florida and an international office in Ho Chi Minh City, Vietnam. Our talented team is made up of 200+ in-house designers, mobile app developers, QA experts, software architects, DevOps engineers, data analysts, and business strategists. Since 2004, AltSouce has helped companies align technology with business goals to create a competitive advantage. AltSource has been recognized on the Inc. 5000 List of Fastest-Growing Private Companies for seven consecutive years.

AltSource Details
Website
Product Description

AltSource creates custom software to drive operational efficiency and accelerate growth. We develop powerful technology solutions designed to achieve business outcomes through co-innovation and continual evolution. Our team is made up of 200+ in-house designers, mobile app developers, QA experts, software architects, DevOps engineers, data analysts, and business strategists. Since 2004, we've helped our clients align technology with business goals to create a competitive advantage. Our agile approach pairs creative problem solving and perfectly-applied technology solutions to deliver rapid and lasting results. AltSource has been named an Inc. 5000 Fastest Growing Company for six consecutive years.


Seller Details
Seller
AltSource
Year Founded
2004
HQ Location
Portland, Oregon
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®

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AltSource Reviews

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Customer Relations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We hired AltSource Software to develop and maintain a web platform that helps to coordinate our business in production and processing. This project was started several years ago and we continue to develop upgrades as needed. The initial project development was started with having the AltSource team understand our business and set initial project goals. AltSource rose to the challenge and exceeded our expectations for the project. We now have a web portal that our customers can log in to and view their data live. Our customers around the globe have been extremely happy with our web portal where they can see inventories, processing and current production data. The web portal also has many custom internal reports that has improved office productivity. Review collected by and hosted on G2.com.

What do you like best?

The AltSource team is very responsive to all of my questions and goes above and beyond to make sure any issues are solved. Review collected by and hosted on G2.com.

What do you dislike?

There was nothing about AltSource Software that I disliked. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our initial problem is we have a unique production management software system that is difficult to get information out of. AltSource was able to work with our existing management software and develop a web platform with a number of different custom reports. These reports have become invaluable for our customers especially during a pandemic and limited travel. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Before the project, our field service operation was a mess of manual processes, emails, and spreadsheets. Request for field workers would come in, tracked on a spreadsheet, then sent to the field where it was managed by a field manager on a spreadsheet. Field workers would enter data into a separate form program (another spreadsheet). Data was then extracted and crunched for payroll. And invoices were manually created in Excel.

AltSource helped us develop a product that would take order requests, help us manage those orders, be able to send all the information automatically to the field managers. The field managers would have access to the information they needed within the system and assign their field workers to the job. When a field worker was assigned a job, the field worker would automatically receive all the information from the system about the job that they needed. The field worker would do their work and complete a daily work report on a mobile tablet in an app that was connected to the system. The report was then reviewed by a manager or supervisor, potentially returned to the field worker for corrections, and then approved. Payroll files are generated out of the system for all the field workers. Invoices are generated within the system, complete with the backup daily work report "proof-of-delivery" attached with the invoice. Review collected by and hosted on G2.com.

What do you like best?

Professional, deep team that understands business. They have experts in a variety a disciplines (backend, mobile, UI/UX, etc.) And they understand our business-- no need to spell out in painful detail what needs to be done. They will think through the process, inquire about possible edge cases that we didn't consider, possibly even coming up with a better solution. They will be upfront when discussing features "we can do that, but it will be expensive. As an alternate, how does this sound?" Review collected by and hosted on G2.com.

What do you dislike?

Initially, transparency on project cost wasn't as clear. But we resolved that, using a system of estimates and approvals. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Help them help you with limiting scope creep. Have a agreed upon project management plan and process in place. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Before we had lots of manual process-- multiple spreadsheets, multiple sources of truth. We brought together all those separate systems and databases into a single home, single database, single source of truth. Much more accurate information, much more efficient work flows for all: back office processing, invoice generation, etc. Review collected by and hosted on G2.com.

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Consultant - Behavioral Health
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

A web-based application for primary care clinics that assesses risk for unhealthy substance use and depression. Review collected by and hosted on G2.com.

What do you like best?

AltSource was very patient and attentive to all my ideas to make the app look and work like I envisioned. Their project team responded promptly to my numerous requests and the end product works great. Review collected by and hosted on G2.com.

What do you dislike?

The parking was not convenient. So I rode my bike. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They are invested in making quality products. Very responsive and easy to communicate with. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Turning data input into numerous kinds of progress notes for a clinician was the main challenge solved by AltSource. Review collected by and hosted on G2.com.

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Director of Product Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

AltSource has helped with the refactoring and enhancement of our Web application, AWS S3 and Rekognition, live-video streaming integration, database administration as well as client integration projects. Also assisted with the development of native iOS and Android apps. Review collected by and hosted on G2.com.

What do you like best?

They have experts in all areas that we require - web, db, iOS, Android, interfaces, security - and they are always available to jump in and help especially when it's an urgent need. Review collected by and hosted on G2.com.

What do you dislike?

We have had no issues with AltSource's service. Projects have always been completed on time and with scope. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

AltSource extends our development capacity and capabilities to allow us to tackle complex development projects and more effectively manage our development projects. Review collected by and hosted on G2.com.

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PL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Customer portal for live warehouse storage inventory. Review collected by and hosted on G2.com.

What do you like best?

Open communication and continuous feedback to improve the design. Step by step process, attention to detail, honest and helpful. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, such a great team. Never once felt dissatisfied. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

No need to look into competitors, AltSource is the best option :-) I wasn't even paid to say that. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Started from ground zero for a customer portal, dealing with an ambiguous project. AltSource helped every step of the way, providing new and innovative ideas, asking the right questions, and adding the perfect amount of guidance. Listening and working together towards the defined goal. A huge project but it felt so easy and painless!! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Updating existing and creation of new features for propitiatory logistics software Review collected by and hosted on G2.com.

What do you like best?

Communication and collaboration with the entire team Review collected by and hosted on G2.com.

What do you dislike?

Because they are a good business, they are busy with multiple clients Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Creation of new software functions related to logistics and warehousing Review collected by and hosted on G2.com.

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