Have a very good interface and reporting is amazing.More over the IVR system is very advance and have all the fractures available in the market.We have been using the tool for last 5 years and never faced an issue .Never faced any downtime so far and all the upgrade activity was well ahead planed and kept is informed. Review collected by and hosted on G2.com.

The over all licencing price was bit on the expensive side compare to the competitive items in the market,We have few issue where it was performing was slow but the response from the technical team was very good and have sorted out in no time. Review collected by and hosted on G2.com.

Amazing product to work with. user friendly. instant resolution of problems. using altitude from last 6 years and have seen a lot of gain in productivity and it is very cost effective. brilliant support from service team. Review collected by and hosted on G2.com.

needs to improvise of reporting mechanism Review collected by and hosted on G2.com.

It is simple for a inbound outbound calls reports are robust. Review collected by and hosted on G2.com.

Downtime happens due to application weirdness and hotfixes are not given in a effective manner. Every time we have to upgrade the version. Review collected by and hosted on G2.com.

I like the fact that you will have all your customer experience solutions under one umbrella without having to search for multiple applications. Review collected by and hosted on G2.com.

Nothing to dislike. The UI could be better Review collected by and hosted on G2.com.