Verified User in Health, Wellness and Fitness
CH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Altitude partner"
3.5/5
What do you like best about Altitude Xperience?

I really appreciate the availability and flexibility of the team. Also important is the knowledge they show of the product. Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

The product lacks a bit of innovation and GUI redesign. Comparing with some of Altitude's younger competitors, the usability and information presentations sims outdated, although with a higher functionality.

The thing is that people buy a lot with the eyes... Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
AO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Perfect for a call center "
4/5
What do you like best about Altitude Xperience?

Finally omnichannel can be applied and the consolidated data can be had Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

In this new version there is no database manual available Review collected by and hosted on G2.com.

Orlando T.
OT
Orlando T.
Gerente de Infraestrutura
Enterprise (> 1000 emp.)
"We have a great experience"
5/5
What do you like best about Altitude Xperience?

Altitude has in my opinion the best solution for voice and call center.

Stable

Complete

Friendly Interface Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

Voip Evolution with improvement Wireless and Mobility Review collected by and hosted on G2.com.

Artem M.
AM
Artem M.
IT System Administrator, Technical support
Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Altitude experience "
4/5
What do you like best about Altitude Xperience?

it is easy to work with. new agent setup process is simple as well Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

you need some experience to configure and spin up a new call center campaign. not enough documentation. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Contact Center UdeA"
3.5/5
What do you like best about Altitude Xperience?

The plataform is very flexible, customizable and complete. Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

In order to have all those features you need to code scripts in a propietary language. The infrastructure is complex with several servers virtualized. Review collected by and hosted on G2.com.

Verified User in Construction
CC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Very Good"
4/5
What do you like best about Altitude Xperience?

The platform offers easy way to customize the agent screen and IVR Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

Very complex to configure and operate, dashboard not usual Review collected by and hosted on G2.com.

Verified User in Consumer Services
EC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"CX "
4/5
What do you like best about Altitude Xperience?

The productivity, performance and support of the Solve4me team that has brought a lot of evolution in the usability of the solution. Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

There was a distancing and difficult contact with Altitude team, where we did not have the proper support to know and extract the best practices of the solution. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"I manage the system from the IT perspective"
3.5/5
What do you like best about Altitude Xperience?

It works all the time, no crashes or glitches. Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

Reports, dont seem to have what we need out of the box Review collected by and hosted on G2.com.

SG
Santiago G.
Architect
Enterprise (> 1000 emp.)
"Great tool for some scena"
3/5
What do you like best about Altitude Xperience?

Cloud implementation, good support on the language we need Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

Still growing, small implementations, ecxper Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"System analyst developing Front Altitude and C# with integration to dialer"
3.5/5
What do you like best about Altitude Xperience?

Ease of front-end creation for operational use. Possibility to handle contacts in different campaigns on the dialer. Possibility to apply different types of rules. Review collected by and hosted on G2.com.

What do you dislike about Altitude Xperience?

Lack of real-time reports, inability to extract due to the risk of slowing down the front of the operation Review collected by and hosted on G2.com.