The latest version is a complete solution for all agent management and communication with all CRM systems. Review collected by and hosted on G2.com.

It should be a tested and certified solution for high availability Windows environments. Review collected by and hosted on G2.com.

When we set it up in 2011, it was just 15 days. Then we were just running the show. No issues in Operations for 7 years. Review collected by and hosted on G2.com.

Though there were no issues in Operations, we faced challenges in getting new requirements developed or of late (for the past 3 years at least) so issues were unanswered for months and years too. Then when we decided to upgrade - disaster struck. Altitude HQ is working on our issues right now.. Review collected by and hosted on G2.com.

I like the way is possible to integrate with ther platforms. Review collected by and hosted on G2.com.

-I think SIP protocol of Altitude is not mature and still is not flexible comparing with the evolution that this protocol has had, is not possible for a call to go back to a PBX to come, the DID will missing. The bidirectional interactions is limited because poor developt of your SIP motor.

- Need much more scripting even in basic functions, for example, automatic agents, forwardings, the chat has no names of the agent, ,

- Silverligth in uSupervisor is obsolete, u supervisor doesnt work in EDGE.

- Why is need it to restart daily the instance?.

- Altitude doesn't have some parameters for reportings, as log in or log out of the agents, and causes of log off.

- The support page looks rustic, is difficult to navigate.

- The format od download records is always G711 even if is stored in GSM. Review collected by and hosted on G2.com.

The first thing that a customer service software with omnichannel capabilities can deliver to your operation is powerful support for multiple channels. Phone, chat, email, and social media are the main ones, and currently, understanding the demand of the new consumer, it is mandatory to understand which are necessary and make them available. This is what Altitude does! Review collected by and hosted on G2.com.

We have nothing to complain about Altitude Software. Review collected by and hosted on G2.com.

The latest updates you have made including the silverlight, chat & chat bot updates, guides the software to to a different dimension! Review collected by and hosted on G2.com.

I didn't like the chat websocket protocol only because it has some security issues. Review collected by and hosted on G2.com.

Multiple and easy integrations solutions to interact with client business applications.

Very powerful scripting development to adjust the product to customer specific needs and easy way to dynamically apply live changes to it without impacting the contact center operations Review collected by and hosted on G2.com.

Monitoring , administration and reporting mixed on the same supervisor application with multiple and complex settings not often needed to manage or maintain the system.

Complex reporting that requires SQL skills and a good knowledge of the product metrics and entities Review collected by and hosted on G2.com.

The close relationship with the client, the understanding with our IT and business that we had, now the teams have changed and we hope not to lose it. Review collected by and hosted on G2.com.

The maintenance of the product/infrastructure, one must reach major crises to have specialized resources instead of having preventive maintenance and a quick response from experts when there are serious incidents. Review collected by and hosted on G2.com.

The interface and sometimes is very flexible for a cloud service. The cloud platform has a very appealing GUI. The service is very stable and it is not necessary a lot of training to work with. I love the scripting component for the cloud it is really nice and powerful. Review collected by and hosted on G2.com.

Reports and integrations to third party components is still very limited in the cloud which is the only plataform I have been in contact. The cloud platform does not have many features and lacks integrations and APIs to integrate to third partuy apps. Review collected by and hosted on G2.com.

The fact that, regardless of the medium that customers want to contact us with (Phone, web chat, video, twitter, email), they are all maintained and controlled within a single system , which make it easy to determine routing strategies, priorities, skills and reporting. This system is only hindered by your imagination. Review collected by and hosted on G2.com.

I dislike the fact that we are still using Internet Explorer for the supervisory portal, but this is changing soon. Review collected by and hosted on G2.com.

The study environment was very friendly and the material was very useful Review collected by and hosted on G2.com.

It can be difficult to understand the amount of details and submenus that the application presents Review collected by and hosted on G2.com.