--- title: Altitude Xperience Reviews meta_title: 'Altitude Xperience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Altitude Xperience works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 44 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Altitude Xperience Reviews **Vendor:** Enghouse Systems **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.0/5.0 **Total Reviews:** 44 ## About Altitude Xperience Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support. ## Altitude Xperience Pros & Cons **What users like:** - Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly. (1 reviews) - Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling. (1 reviews) - Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly. (1 reviews) - Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights. (1 reviews) - Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively. (1 reviews) - Platform Reliability (1 reviews) - Recording Features (1 reviews) - Reliability (1 reviews) - Seamless Experience (1 reviews) - Setup Ease (1 reviews) ## Altitude Xperience Reviews ### 1. Altitude can be better **Rating:** 2.5/5.0 stars **Reviewed by:** Romi B. | AGM Quality Control & New Project, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Altitude Xperience?** The product, in terms of call handling is very stable. However realtime KPI view supervisor windows is quite elementary. **What do you dislike about Altitude Xperience?** Voice & screen recording application AER has never worked without an issue in our environment since installation. **What problems is Altitude Xperience solving and how is that benefiting you?** Our challenge has been with the knowledge level of the partner in resolvnig issues in a timely manner. The application required OEM involvement with almost all issues. ### 2. Altitude Xperience suite provides all the necessary tools to engage your customer **Rating:** 2.5/5.0 stars **Reviewed by:** Pedro M. | Senior SQL Server Developer / DBA, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Full engagement on all major channels used to comunicate with our customers. The possibility of working everywhere without the cost of maintaining a large infrastructure. **What do you dislike about Altitude Xperience?** Being a cloud based service depends on the performance of external comunications infrastructure. Sometimes the performance can suffer from external contigenciies. **Recommendations to others considering Altitude Xperience:** Altitude has decades of experience on this field. Its a company that keeps improving, aiming to lead the industry. I have worked with them in their earlier versions, mainly for call centers ans was impressed the evolution that they made, first to contact centers and then to a full engament services - keeping up with social media and all the major comunications providers. I believe that Altitude Xperience will bring your customers closer to you. **What problems is Altitude Xperience solving and how is that benefiting you?** Having a multi channel contact center framework gives us the oportunitty to focus on business only. ### 3. Excellent for past 7 years; Now Fading **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Altitude Xperience?** When we set it up in 2011, it was just 15 days. Then we were just running the show. No issues in Operations for 7 years. **What do you dislike about Altitude Xperience?** Though there were no issues in Operations, we faced challenges in getting new requirements developed or of late (for the past 3 years at least) so issues were unanswered for months and years too. Then when we decided to upgrade - disaster struck. Altitude HQ is working on our issues right now.. **Recommendations to others considering Altitude Xperience:** Technical Knowledge of Partners to be improved.. Administrators (like me) can be provided basic training as a value add feature.. **What problems is Altitude Xperience solving and how is that benefiting you?** Struggling to get the features which we used in 7.5 in 8.4... Yet to see the benefits... ### 4. Need more time even the default features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Altitude Xperience?** I like the way is possible to integrate with ther platforms. **What do you dislike about Altitude Xperience?** -I think SIP protocol of Altitude is not mature and still is not flexible comparing with the evolution that this protocol has had, is not possible for a call to go back to a PBX to come, the DID will missing. The bidirectional interactions is limited because poor developt of your SIP motor. - Need much more scripting even in basic functions, for example, automatic agents, forwardings, the chat has no names of the agent, , - Silverligth in uSupervisor is obsolete, u supervisor doesnt work in EDGE. - Why is need it to restart daily the instance?. - Altitude doesn't have some parameters for reportings, as log in or log out of the agents, and causes of log off. - The support page looks rustic, is difficult to navigate. - The format od download records is always G711 even if is stored in GSM. **Recommendations to others considering Altitude Xperience:** Altitude need much more time dedication and high skills in **What problems is Altitude Xperience solving and how is that benefiting you?** Chat ### 5. Good, the problem is the stability of the product and the unavailability **Rating:** 3.0/5.0 stars **Reviewed by:** Isabel V. | Subdirectora TI Operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Altitude Xperience?** The close relationship with the client, the understanding with our IT and business that we had, now the teams have changed and we hope not to lose it. **What do you dislike about Altitude Xperience?** The maintenance of the product/infrastructure, one must reach major crises to have specialized resources instead of having preventive maintenance and a quick response from experts when there are serious incidents. **What problems is Altitude Xperience solving and how is that benefiting you?** Scalability, growth in campaigns and users. In the future, we hope to be able to exploit prioritization and workflow. ### 6. Great tool for some scena **Rating:** 3.0/5.0 stars **Reviewed by:** Santiago G. | Architect , Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Altitude Xperience?** Cloud implementation, good support on the language we need **What do you dislike about Altitude Xperience?** Still growing, small implementations, ecxper **What problems is Altitude Xperience solving and how is that benefiting you?** Centralized interactions, information in one pla ### 7. Altitude 8 uci **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** I like fast installation. Possibility to create own scripts. **What do you dislike about Altitude Xperience?** Lots of bugs and updates during implementation stage **Recommendations to others considering Altitude Xperience:** Altitude Xpereince should be consider by mid size companies, it provides a good value for the cost, and provides the capabilities to be tailored to the individual business needs **What problems is Altitude Xperience solving and how is that benefiting you?** We delivered one product which combine couple of customer communication channels. ### 8. My high and low Altitude experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** The fact that it is web based makes it easier to access. **What do you dislike about Altitude Xperience?** There are still several issues pending to be fixed, it seems like the demand is way ahead than Altitude technicians. **What problems is Altitude Xperience solving and how is that benefiting you?** Call Center daily tasks. ### 9. Interesting power dialer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Altitude Xperience?** Power dialer is user friendly and it has main features needed out-of-the-box **What do you dislike about Altitude Xperience?** As an inbound CTI the product is not so flexible for international deployment **What problems is Altitude Xperience solving and how is that benefiting you?** Telemarketing outbound campaigns ## Altitude Xperience Discussions - [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for) - [Is Altitude Xperience designed only for large organizations?](https://www.g2.com/discussions/capacity) - 1 upvote - [View Altitude Xperience pricing details and edition comparison](https://www.g2.com/products/altitude-xperience/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A05%3A27+-0500&secure%5Bsession_id%5D=4fa397f7-cf04-4804-a0a1-4554bbaa7ed5&secure%5Btoken%5D=0c96f315077dc90248bd7e2b9e4c9b20bed2d516b7895af7922ca832beb12c50&format=llm_user) ## Altitude Xperience Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text-to-Speech - Generative AI **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Altitude Xperience Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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