Altitude Xperience Reviews & Product Details

Gerente de Infraestrutura
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Altitude has in my opinion the best solution for voice and call center.

Stable

Complete

Friendly Interface Review collected by and hosted on G2.com.

What do you dislike?

Voip Evolution with improvement Wireless and Mobility Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Agility to talk with our clients

- Process Facility

- Problems solution Review collected by and hosted on G2.com.

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Altitude Xperience Overview

What is Altitude Xperience?

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Altitude Xperience Details
Languages Supported
English, French, Portuguese, Spanish
Product Description

Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

How do you position yourself against your competitors?

Altitude delivers worldwide the Altitude Xperience solution, a robust, flexible and scalable customer interaction management software platform. It handles all interactions and unifies all touch points throughout the organization in an open, omnichannel, platform-independent solution.

Altitude Xperience has proven results, being used by over 300.000 people in 1100 customers in 80 countries, to manage different areas like customer care, telemarketing, telesales, collections, help desks, surveys, etc.


Seller Details
Seller
Altitude Software
Company Website
Year Founded
1993
HQ Location
Lisbon, Portugal
Twitter
@AltitudeSoft
2,589 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
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Altitude Xperience Screenshots

Altitude Xperience Reviews

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Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Estabilidade e interação com o time que suporta o ambiente Review collected by and hosted on G2.com.

What do you dislike?

Dependências de PS para customizações, o usuário poderia ter mais autonomia Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A plataforma evoluiu ao longo desses anos e algumas facilidades foram implementadas para atender a necessidade da área de negócios e operações, como por exemplo o controle de canais. Review collected by and hosted on G2.com.

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IT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The omnichannel solution of contact centre. Review collected by and hosted on G2.com.

What do you dislike?

It's a bite difficult to find a gap, maybe the calculate of costs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Maybe more and more integration to omnichannel and not just like customer experience centre, moreover and insights and engagement analysis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Within Altitude you can dedice better and faster about the main decission of your company and its communication. Review collected by and hosted on G2.com.

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Open Discussions in Altitude Xperience
Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) Review collected by and hosted on G2.com.

What do you dislike?

That is hard to get custom reports. When the banks and our cliensts ask us for some reports, its sometimes hard to get them easely, making us to scalate it to Altitude Support team, sometimes is about users knowlege, but sometimes is the Altitude Xperience platform that does not give us the info. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Strongly recommended, the capability of measure your hard work and boost it is whats going to make your business grow! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Indicators, we are finally getting to know our real statistics, and boosting like ever before our productivity Review collected by and hosted on G2.com.

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Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The response time and integration with so many third party software, integration with speech analytics and chatbots are one of the best things that the current market is improving. Review collected by and hosted on G2.com.

What do you dislike?

Altitude has so many modules that it's really hard to find something to dislike, something that i dislike it's the documentation about the scripting, some definitions are not totally understandable Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a cloud solution and integrations for the company, Altitude it's one of the best for it, introducing some of the most bigger software as a ERP and totally understandable to navigate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Most of them is business indicators, massive uploads of data and complete profile of a client through all campaigns Review collected by and hosted on G2.com.

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Senior Programmer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the new architecture of the product, with the concept of services and a central contact profile. Sweet! Review collected by and hosted on G2.com.

What do you dislike?

Not be able to readily migrate my scripts and configurations to from an older version to a higher version of the product. V7 did this better :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Well, as a call center our business is selling on the phone and Altitude Xperience makes that real easy with the scripting tools it provides. Our scripts are HTML-based and the tool makes working with HTML really easy thus providing a rich interface for our agents to work with. We believe this has helped our agents be better at what they do, selling our client's products. Review collected by and hosted on G2.com.

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Gerente Innovacion y Diferenciacion
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The economic model of the licences is good to understand ad sell, The support of the presales area and the channel manager is excellent given that they are always willing to resolve our doubts and support us in the commercial processes. the response times are very fast Review collected by and hosted on G2.com.

What do you dislike?

We replace the ACD of Alcatel-Lucent for the Altitude UCI solution, however we see that several basical functions required development or script, this situation generated that our offers are more expensive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

from the presale perspective I see that it is not very easy to contemplate all the components required at the service level, since there are some features that require the development of additional scripts to meet expectations that are basic for the client. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

new multi-channel functionalities such as mail, chat and IVR were included which will support the university to improve contactability with students Review collected by and hosted on G2.com.

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Senior SQL Server Developer / DBA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Full engagement on all major channels used to comunicate with our customers. The possibility of working everywhere without the cost of maintaining a large infrastructure. Review collected by and hosted on G2.com.

What do you dislike?

Being a cloud based service depends on the performance of external comunications infrastructure. Sometimes the performance can suffer from external contigenciies. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Altitude has decades of experience on this field. Its a company that keeps improving, aiming to lead the industry. I have worked with them in their earlier versions, mainly for call centers ans was impressed the evolution that they made, first to contact centers and then to a full engament services - keeping up with social media and all the major comunications providers. I believe that Altitude Xperience will bring your customers closer to you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a multi channel contact center framework gives us the oportunitty to focus on business only. Review collected by and hosted on G2.com.

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Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The quick answer. It is very easy to contact Altitude people and involve them in our projects. The commercial people are close to our business and close to the customer. They have the capabilities to understand the customer and adapt the right price. The capacity to easyly integrate with other voice platforms. Review collected by and hosted on G2.com.

What do you dislike?

We don's dislike anyting.

Nothing at all. It is very easy to contact Altitude people and involve them in our projects, comparing to other vendors.

Other vendors don't have the capabilities to understand the customer and adapt the right price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To contact Altitude and visit a customer with a contact center solution.

To contact a partner like Warpcom with Altitude solutions.

Improve the business with a rapidly return on investment (ROI). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The possibility to costumize a solution Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

La ultima version es una solucion completa para toda la gestion del agente y la comunicacion con todos los sistema de CRM Review collected by and hosted on G2.com.

What do you dislike?

Debiera ser una solucion probada y certificada para los entornos de alta disponibilida de Windows Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Is necesarry too reports Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

El principal problema ha sido la concordancia de los datos. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

When we set it up in 2011, it was just 15 days. Then we were just running the show. No issues in Operations for 7 years. Review collected by and hosted on G2.com.

What do you dislike?

Though there were no issues in Operations, we faced challenges in getting new requirements developed or of late (for the past 3 years at least) so issues were unanswered for months and years too. Then when we decided to upgrade - disaster struck. Altitude HQ is working on our issues right now.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Technical Knowledge of Partners to be improved.. Administrators (like me) can be provided basic training as a value add feature.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Struggling to get the features which we used in 7.5 in 8.4... Yet to see the benefits... Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like the way is possible to integrate with ther platforms. Review collected by and hosted on G2.com.

What do you dislike?

-I think SIP protocol of Altitude is not mature and still is not flexible comparing with the evolution that this protocol has had, is not possible for a call to go back to a PBX to come, the DID will missing. The bidirectional interactions is limited because poor developt of your SIP motor.

- Need much more scripting even in basic functions, for example, automatic agents, forwardings, the chat has no names of the agent, ,

- Silverligth in uSupervisor is obsolete, u supervisor doesnt work in EDGE.

- Why is need it to restart daily the instance?.

- Altitude doesn't have some parameters for reportings, as log in or log out of the agents, and causes of log off.

- The support page looks rustic, is difficult to navigate.

- The format od download records is always G711 even if is stored in GSM. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Altitude need much more time dedication and high skills in Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Chat Review collected by and hosted on G2.com.

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Senior Business Executive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

A primeira coisa que um software de atendimento ao cliente com capacidades omnichannel pode entregar à sua operação é um poderoso suporte à múltiplos canais. Telefone, chat, email e redes sociais são os principais e, atualmente, entendendo a demanda do novo consumidor, é obrigatório compreender quais são necessários e disponibilizá-los. Isso a Altitude faz! Review collected by and hosted on G2.com.

What do you dislike?

Não temos o que reclamar da Altitude Software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UX.Mais que dar suporte à múltiplos canais, um software de atendimento ao cliente com capacidades omnichannel vai integrar todos eles em uma única interface. Um único operador pode atender diferentes canais de uma mesma plataforma. Review collected by and hosted on G2.com.

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C#/C++ CT/CTI Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The latest updates you have made including the silverlight, chat & chat bot updates, guides the software to to a different dimension! Review collected by and hosted on G2.com.

What do you dislike?

I didn't like the chat websocket protocol only because it has some security issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's the best value for money product so far! Altitude Xperience includes a lot of features and can be integrated with easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

By using Altitude Xperience, we have solve our business problems because the strategy center and the workflow is the most powerful tool which covers you at the maximum. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Multiple and easy integrations solutions to interact with client business applications.

Very powerful scripting development to adjust the product to customer specific needs and easy way to dynamically apply live changes to it without impacting the contact center operations Review collected by and hosted on G2.com.

What do you dislike?

Monitoring , administration and reporting mixed on the same supervisor application with multiple and complex settings not often needed to manage or maintain the system.

Complex reporting that requires SQL skills and a good knowledge of the product metrics and entities Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complex IVR routing for all incoming calls. Calls managed by priority for multiple medical scenarios.

Automatic IVR outbound for patient appointments and reminders.

Integrations with health care applications in order to have a single view of the patient health history, medication and appointments. Review collected by and hosted on G2.com.

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Subdirectora TI Operaciones
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

El trato cercano con el cliente, el entendimiento con nuestra TI y negocio que teníamos, ahora los equipos han cambiado y esperamos no perderlo Review collected by and hosted on G2.com.

What do you dislike?

El mantenimiento del producto/infraestructura, hay que llegar a grandes crisis para contar con recursos especializados en lugar de tener una mantenimiento preventivo y una rápido actuación de los expertos cuando hay incidencias graves Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

La escalabilidad, crecimiento en campañas y usuarios. En el futuro esperamos poder explotar la priorización y el flujo de trabajo Review collected by and hosted on G2.com.

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CT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The interface and sometimes is very flexible for a cloud service. The cloud platform has a very appealing GUI. The service is very stable and it is not necessary a lot of training to work with. I love the scripting component for the cloud it is really nice and powerful. Review collected by and hosted on G2.com.

What do you dislike?

Reports and integrations to third party components is still very limited in the cloud which is the only plataform I have been in contact. The cloud platform does not have many features and lacks integrations and APIs to integrate to third partuy apps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

No sure what this question means... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very easy to setup a campaing and start from the scratch. Review collected by and hosted on G2.com.

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IR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The fact that, regardless of the medium that customers want to contact us with (Phone, web chat, video, twitter, email), they are all maintained and controlled within a single system , which make it easy to determine routing strategies, priorities, skills and reporting. This system is only hindered by your imagination. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that we are still using Internet Explorer for the supervisory portal, but this is changing soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this system for our telesales, customer services and field admin teams, and gives us the ability to route customers to under-utilised areas of the business. Review collected by and hosted on G2.com.

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Noc Operator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The study environment was very friendly and the material was very useful Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult to understand the amount of details and submenus that the application presents Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I found it useful to solve requests for support from altitude contact center users Review collected by and hosted on G2.com.

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CH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I really appreciate the availability and flexibility of the team. Also important is the knowledge they show of the product. Review collected by and hosted on G2.com.

What do you dislike?

The product lacks a bit of innovation and GUI redesign. Comparing with some of Altitude's younger competitors, the usability and information presentations sims outdated, although with a higher functionality.

The thing is that people buy a lot with the eyes... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mannerly I'm solving phone contact difficulties, like calls flying from one person to the another and long waiting time and callback availability. Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Finally omnichannel can be applied and the consolidated data can be had Review collected by and hosted on G2.com.

What do you dislike?

In this new version there is no database manual available Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The same contact can finally have events divided into different contact channels Review collected by and hosted on G2.com.

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IT System Administrator, Technical support
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

it is easy to work with. new agent setup process is simple as well Review collected by and hosted on G2.com.

What do you dislike?

you need some experience to configure and spin up a new call center campaign. not enough documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

call center solution Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The plataform is very flexible, customizable and complete. Review collected by and hosted on G2.com.

What do you dislike?

In order to have all those features you need to code scripts in a propietary language. The infrastructure is complex with several servers virtualized. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes but......

If they are ready to commit the level of complexity, yes.

Only for large implementations, becouse so the complexity of starting up will pay by itself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contact Center for the citizen attention on an university. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The platform offers easy way to customize the agent screen and IVR Review collected by and hosted on G2.com.

What do you dislike?

Very complex to configure and operate, dashboard not usual Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excellent tool but need improve support and bug corrections Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I delivery Altitude Xperience to my customers, and resolve the many situations, the last installation has in the Lojas Quero Quero to resolve all difficult the customer haver to answer the final client. Review collected by and hosted on G2.com.

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EC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The productivity, performance and support of the Solve4me team that has brought a lot of evolution in the usability of the solution. Review collected by and hosted on G2.com.

What do you dislike?

There was a distancing and difficult contact with Altitude team, where we did not have the proper support to know and extract the best practices of the solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have not yet been contacted directly to know and better evaluate Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It works all the time, no crashes or glitches. Review collected by and hosted on G2.com.

What do you dislike?

Reports, dont seem to have what we need out of the box Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call Center Review collected by and hosted on G2.com.

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Do you work for Altitude Xperience?