Verified User in Program Development
AP
Verified User in Program Development
Enterprise (> 1000 emp.)
"Good product for Contact Center"
4.5/5
What do you like best about Altitude?

After all these years working with Altitude, I realize that their strength is professional services, especially when you compare them to those of the competition. Review collected by and hosted on G2.com.

What do you dislike about Altitude?

They arrive a little later to the cloud but they are on it, they are on the right track to position themselves in this emerging market. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"COMPLETE SOLUTION"
4/5
What do you like best about Altitude?

The ease with which we can set up services quickly for our business Review collected by and hosted on G2.com.

What do you dislike about Altitude?

Its reporting capability is technically behind other market solutions and complex to implement. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Agility and ease"
4.5/5
What do you like best about Altitude?

I see the tool as a great option when evaluating its agility and ease of use. Thus, actions during piloting are faster and more effective. Review collected by and hosted on G2.com.

What do you dislike about Altitude?

I believe that access to the data should be simpler, like a native mirror database of the platform. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Platform Administrator"
4/5
What do you like best about Altitude?

Stability and interaction with the team that supports the environment Review collected by and hosted on G2.com.

What do you dislike about Altitude?

PS dependencies for customizations, the user could have more autonomy Review collected by and hosted on G2.com.

Verified User in Banking
AB
Verified User in Banking
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Very good tool"
5/5
What do you like best about Altitude?

Consulting and practicality of the tool. The advantages are the ease of executing the tool's maneuvers and changing strategies in real time. Review collected by and hosted on G2.com.

What do you dislike about Altitude?

Today we have some wallets in version 7. This has made it difficult to maintain the tool. Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"It fulfills what it sets out to deliver."
4.5/5
What do you like best about Altitude?

Best Omnichannel with WhatsApp Business. Review collected by and hosted on G2.com.

What do you dislike about Altitude?

New IVR setup more friendly for common users Review collected by and hosted on G2.com.

Verified User in Insurance
EI
Verified User in Insurance
Enterprise (> 1000 emp.)
"A powerful outbound dialer"
2.5/5
What do you like best about Altitude?

The outbound dialer fits with main business needs Review collected by and hosted on G2.com.

What do you dislike about Altitude?

The inbound CTI capability is not so powerful and big amounts of users can cause stability issues Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
EO
Verified User in Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Proximity and robustness"
4/5
What do you like best about Altitude?

Global Company and close, committed customer service. Review collected by and hosted on G2.com.

What do you dislike about Altitude?

Greater visibility of the product portfolio and solutions roadmap. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"disclosure"
5/5
What do you like best about Altitude?

telephony products stability and good functioning Review collected by and hosted on G2.com.

What do you dislike about Altitude?

I think there is a lack of promotion of the product in Brazilian territory. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
IA
Verified User in Architecture & Planning
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"."
4/5
What do you like best about Altitude?

From the logs and be able to identify and track problems Review collected by and hosted on G2.com.

What do you dislike about Altitude?

Of system slowness and being difficult to handle for basic users Review collected by and hosted on G2.com.