Altaro Office 365 Backup for MSPs Reviews & Product Details

Altaro Office 365 Backup for MSPs Overview

What is Altaro Office 365 Backup for MSPs?

Altaro Office 365 Backup for MSPs is a monthly subscription program enabling Managed Service Providers, IT resellers and IT consultants to provide backup and recovery services for Office 365 mailboxes and files stored within OneDrive and SharePoint. MSPs can take backups and manage and monitor them through Altaro’s multi-tenant, cloud-based console. Backups are automatically saved to Altaro’s Azure infrastructure. There are no contracts or upfront costs: MSPs pay per user, per month. One monthly fee includes backup, unlimited storage, management console access and 24/7 support (call response: <30 seconds). MSPs can set their own price and earn recurring monthly revenue.

Altaro Office 365 Backup for MSPs Details
Languages Supported
English
How do you position yourself against your competitors?

One all-inclusive price for backup and recovery, including:
* unlimited storage
* central multi-tenat console
* outstanding 24/7 support


Seller Details
Seller
Altaro Software
Company Website
Year Founded
2009
HQ Location
San Gwann, Malta
Twitter
@AltaroSoftware
3,289 Twitter followers
LinkedIn® Page
www.linkedin.com
105 employees on LinkedIn®
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Altaro Office 365 Backup for MSPs Reviews

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Altaro's Simple and easy to navigate GUI really speeds up the process of checking for errors (if any.) Additionally, each section of the GUI is responsive. Hover over or Click a piece of data and you can find more information on it. If, you're still unsure about something on the system its super easy to contact support as the team are only one click away. Review collected by and hosted on G2.com.

What do you dislike?

It is a shame that we are unable to specify when we would like Office 365 back-ups to take place. I have noticed on occasions some back-up had been taken at 0100hrs when no changes had occurred to the inbox/data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking at Altaro as a solution, I can say with confidence that if you don't choose it then you are making a grave mistake. The platform is very reliable and the anywhere access GUI makes restoring and producing reports very easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having recently changed providers from Datto, I have noticed a huge decrease in management time. Adding new customers and mailboxes can be achieved very quickly and the system is very reliable. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I have been using Altaro products with my clients for a few years now and they are always simple to use and reliable at a cost effective price.

I have been investigating backup solutions for Microsoft 365 for a while now but recently started using their Office 365 Backup for MSPs.

Yes again its a cost effective product that solves all my Office 365 backup requirements. My clients love it and it has already proved its worth when recovering a clients mailbox.

I encourage all my SME clients to move to OneDrive/Sharepoint and this product is another box ticked when handling their objections. Review collected by and hosted on G2.com.

What do you dislike?

I havent found any dislikes really apart from maybe the initial minimum licence count, but to be honest this is not a problem and I very quickly sold the product to many of my clients. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

GIve it a trial and you will see how easy it is to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have solved the question clients have about putting all their data in OneDrive/Sharepoint. It enabled me to offer a robust backup solution that requires very little effort on my part Review collected by and hosted on G2.com.

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Response from Angelica Micallef Trigona of Altaro Office 365 Backup for MSPs

Thank you for your review. We really appreciate your input.

AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The user interface is simple the navigate, straight forward to use and easy to set up a new customer and connect to their 365 tenant. The automation during set up and the on-going backup process removes a huge amount of admin time. Backup frequency is excellent. For the odd time when errors are experienced, which so far have just for the odd customer with a huge amount of data in a single SharePoint site, the support team are quick to assist and respond and actively work on issues until they are resolved. All of the best parts of their VM backup product but in the cloud and I haven't been able to fault it yet, and for a very reasonable price. Review collected by and hosted on G2.com.

What do you dislike?

I would like some option to retain data in the cloud where a licensed user has left the company and the customer would like the ability to restore from that user if needed, preferably for a set period of time at a reduced price to the normal monthly fee. There is the option to download the users data so it can be stored on premise, but as less and less is held on premise it would be a useful feature. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a backup of all customers OneDrive and SharePoint sites has proven essential in recovering from encryption viruses. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

the simple handling via the portal; quick setup of the backup; an unproblematic software that we like to use for our customers Review collected by and hosted on G2.com.

What do you dislike?

I can't say anything negative at the moment Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unfortunately, many customers treat their emails very poorly, so it is important to have a proper backup of what you can rely on; we use the altaro backup for some of our O365 customers Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The user interface makes it very easy to install, configure and monitor. As an MSP, it is important to have a single view of all clients' backups and be able to manage them easily. Altaro makes the process incredibly easy. Review collected by and hosted on G2.com.

What do you dislike?

To be honest, we haven't really found anything that we don't like. It ticks all the boxes for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All of our clients are now using Office 365 for email and document storage, with many utilising SharePoint extensively. Having the ability to backup all SharePoint and OneDrive sites multiple times a day gives our clients, and us, real piece of mind. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It was very fast to get on board a new office tenant and start backing up their info. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at this moment. I've not thoroughly tested it yet Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To try it and start using right away. They will not regret it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main issue is the backups of OneDrive and Sharepoint, that are heavily used by some customers. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Once a setup, the simplicity of restoring a single email to a complete mailbox is exceptional. There is no other product like it! Excellent!! Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to dislike, it does exactly what it is supposed to do, backup! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The software has allowed us to restore single important emails to complete mailboxes which have been accidently deleted. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of checking the status of backups from the console. Review collected by and hosted on G2.com.

What do you dislike?

I've been using it for a month, nothing to report so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am guaranteeing my clients the archiving of old emails and the possibility to restore those that have been accidentally deleted. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It can auto add new mailboxes to current backup. Review collected by and hosted on G2.com.

What do you dislike?

The price is about twice as much as Axient. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is an easy sell after I explain that Microsoft does not backup 365. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

Setup is a breeze and the interface is intuitive. Review collected by and hosted on G2.com.

What do you dislike?

Currently the breadth of what is backed up when heading outside of the mailbox to other things in the account like OneDrive or Sharepoint stuff, but that is likely on the Microsoft side of limitations and not Altaro. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Microsoft doesn't offer true backups for their mailboxes. We tried several different options and Altaro was the obvious choice. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Webinterface and the look - you can do all on a eazy way Review collected by and hosted on G2.com.

What do you dislike?

That we can not backup to a lokal storage Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yust do it......... it is a powerfull und verry good tool for all. The first Mailbox was save in less then 1h. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Verry good user support.

We can all do what we need Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy configuration, no maintenance. No cloyud space needed. Everything is in the package Review collected by and hosted on G2.com.

What do you dislike?

You only have the option to plan the job somewhere, you cannot start a backup job directly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All email is save in an virus outbreak. It saved everything Review collected by and hosted on G2.com.

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Response from Angelica Micallef Trigona of Altaro Office 365 Backup for MSPs

Many thanks for your review! We appreciate your input. I wanted to clarify that you can in fact start a backup directly, by clicking on 'Take Backup'. Please contact us should you need any assistance with this: https://help.altaro.com/support/home

AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to setup and configure. Management and monitoring is simple. Competitively priced too. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike so far, all working really well Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stop looking, you have found one of the best solutions available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Risk of loosing email data, Sharepoint and OneDrive all taken away with a nice simple all in one solution. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

How easy it is to use and the data reduction technologies. Review collected by and hosted on G2.com.

What do you dislike?

The product has been performing very well and we haven't so far noticed any issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Once set up it just works, very little to no babysitting required. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to monitor customers backup with great level of functionality Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

How easy it is to setup it up, and how easy it is to manage. Review collected by and hosted on G2.com.

What do you dislike?

Right now we have not found any problems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It gives an easy overview of all your O365 backups. And an easy interface to manage all backups and restores. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The UI and interface is so easy to use. It's intutive and you don't seem to be searching. Review collected by and hosted on G2.com.

What do you dislike?

The costs are higher than comparable products Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sleeping better at night knowing that our data is backed up. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

quick to set up and no storage limit so easy to sell Review collected by and hosted on G2.com.

What do you dislike?

there are 2 types of license. One would be even simpler Review collected by and hosted on G2.com.

Recommendations to others considering the product:

try it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

securing emails in the event of accidental or malicious deletion Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

background functionality, cloud portal, clever solution Review collected by and hosted on G2.com.

What do you dislike?

recovery one email is complicated .. you have to download whole mailbox Review collected by and hosted on G2.com.

Recommendations to others considering the product:

grab it :) it's good Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

nothing Review collected by and hosted on G2.com.

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Response from Angelica Micallef Trigona of Altaro Office 365 Backup for MSPs

Thank you for your review. We appreciate your feedback. We wanted to clarify that you can choose whether to restore a full mailbox or to granularly restore selected mail items. Through our granular restore wizard, you can also restore files within OneDrive and SharePoint Document Libraries.

AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Extremly easy setup. From start to finish, we are taking minutes. Recovering of single items is done within a heartbeat.

Export of .pst is one click away. If there are problems with backing up a mailbox, a notification is sent directly to us. Review collected by and hosted on G2.com.

What do you dislike?

None that I can think of at the moment. Everything has been working flawlessly for us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Altaro backup for Office 365 is not a bad choice. Good GUI what makes the overview awesome. Super easy set up Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems with manual backup of mailboxes when a employee leaves i a no-brainer. Backup of Sharepoint/OneDrive and recovery of deleted items is valued. All employees will, sooner or later delete data, even intentially, so backup is a must for all our Sharepoint-users. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love the fact we were able to just set it up and forget about it, as new mailboxes are added in Office 365 they are automatically included in the backups, restoring someones mailbox has been easy and fast, pricing is right in the sweet spot. Review collected by and hosted on G2.com.

What do you dislike?

I honestly haven't ran into any issues to dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Office 365's lack of backup availability is highly annoying, having Altaro's Office 365 Backup has been a lifesaver for our clients. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

No admin time needed.

Do the initial setup, and when you add new mailboxes, this solution finds new mailboxes and auto backs them up. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, the interface is super user friendly and it works well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have used other office 365 backups solutions, and this solution requires the least amount of effort and it works. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Office 365 mailboxes are protected from accidental deletion Review collected by and hosted on G2.com.

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IT System Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

easy handling and configuration. Interface very Good Review collected by and hosted on G2.com.

What do you dislike?

There is actually nothing that bothers you. A TEAMS backup would be great. Hopefully this will come soon Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use and install Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have finally found a central solution for our customers that is wonderful to administrate Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The very clear dashboard enables a very quick configuration and administration of the backups Review collected by and hosted on G2.com.

What do you dislike?

to date we have found no disadvantages.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It makes our daily work with Office365 easier and enables us to create a perfect backup for our customers Review collected by and hosted on G2.com.

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